Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
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Lisez les avis des autres
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Voir plus
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bien
2 k avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Product came very quick great service
26 mars 2026
Réponse de ToolChimp
Thanks for the great feedback! 😊
Glad your order arrived quickly and you’re happy with the service — really appreciate your support!
Unfortunately not a good experience
I placed an order on a Monday morning around 9am. Wanted to select next day delivery or fast delivery, but there was no option for this. I needed the items for the weekend and thought that they’d be here in time. On the Wednesday I received an email to say my order would be dispatched the following Monday and delivery would be Tuesday (after the weekend I needed). I made a call to cancel the order but was told I had to do it via email. Which I went on to do. 11days on I still have not received my refund or told when it will be, even after chasing up on day 10.
17 mars 2026
Réponse de ToolChimp
Sorry to hear about your experience — we completely understand how frustrating this must have been, especially when you needed the items for a specific deadline.
We’re pleased to confirm that your refund has now been processed, and we apologise again for the delay in both dispatch and communication. This isn’t the level of service we aim to provide.
We’re reviewing this internally to improve both our delivery messaging and refund turnaround times moving forward.
Réponse de ToolChimp
Thanks for your kind words! 😊
Glad to hear everything arrived quickly and you’re happy with the service — we really appreciate the support!
Selling goods not in stock or be able…
Selling goods not in stock or be able to get stock.
Sold 2 no drill bits paid in full on website.
Nothing stated regarding stock, just delivery 3 days.
Chased after 7 days as no communication.
Bits not in stock, didn't know when they would be on stock.
Avoid.
30 mars 2026
Avis spontané
Réponse de ToolChimp
Sorry to hear about your experience — this isn’t the level of service we aim to provide.
It looks like we let you down on both stock visibility and communication, which is frustrating, especially when you were expecting a quick turnaround. We should have made the stock position clearer at the point of order and kept you updated sooner.
We’re reviewing this internally to prevent it happening again. If you’re open to it, please reach out with your order details and we’ll do our best to put things right.
Réponse de ToolChimp
Thanks for the great feedback! 😊
Glad everything arrived quickly and at a good price — appreciate you taking the time to leave a review!
Fantastic quality with Service to match
24 mars 2026
Réponse de ToolChimp
Thanks so much for the great feedback! 😊
We’re really pleased you’re happy with both the quality and the service — that’s exactly what we aim for. Appreciate the support!
Réponse de ToolChimp
Thanks for the great review! 😊
Delighted you’re happy with the product, price, and delivery — really appreciate your support!
Réponse de ToolChimp
Love to hear that! 😄
We work hard to stay competitive on price, so it’s great to know it made a difference — thanks for the support!
Go too place for fast tool deliveries…
Go too place for fast tool deliveries and choice
1 novembre 2025
Réponse de ToolChimp
Really appreciate that! 💪
Great to hear we’re your go-to — we’ll keep working hard to deliver fast with a solid range every time. Thanks for the support!
Great service good communication…
Great service good communication delivered as promised
22 mars 2026
Réponse de ToolChimp
Thanks for the great feedback! 😊
Glad everything went smoothly and arrived as promised — really appreciate your support!
Very easy to purchase
Very easy to purchase, delivery was very quick and kept updated at all times
21 mars 2026
Réponse de ToolChimp
Thanks for the great review! 😊
Glad you found the ordering easy and the updates helpful — and even better it arrived quickly. Really appreciate your support!
Once ordered (tacwise finishing nails)…
Once ordered (tacwise finishing nails) part of the order came and after contacting the supplier the final part of they order arrived
14 mars 2026
Réponse de ToolChimp
Thanks for your feedback! 😊
Sorry the order arrived in two parts, but glad we were able to get the remainder out to you quickly after you got in touch. Appreciate your patience and your order!
Quick delivery and arrived on time
19 mars 2026
Réponse de ToolChimp
Thanks for the great feedback! 😊
Glad your order arrived quickly and on time — really appreciate your support!
Réponse de ToolChimp
Thanks again for the kind words! 😊
Really pleased you’re happy with the service — we appreciate your support!
Réponse de ToolChimp
Thank you for the brilliant review! 🙌
Delighted you’re happy with the price and speedy delivery — really appreciate the recommendation!
Réponse de ToolChimp
Thanks for the great review! 😊
Really pleased you found the website easy to use and everything arrived quickly at a good price — appreciate your support!
Réponse de ToolChimp
Thanks for the great feedback! 😊
Glad you’re happy with the product and the quick delivery — really appreciate your support!
Items didn’t get delivered told a…
Items didn’t get delivered told a couple of different reasons after waiting nearly 2 weeks
A call would of been more productive rather than myself calling them
just to be told they were damaged before they were sent out
Don’t waste your time
8 mars 2026
Avis spontané
Réponse de ToolChimp
Sorry to hear about your experience — this isn’t the service we aim to provide.
Waiting that long and then receiving conflicting updates is understandably frustrating, and we should have been proactive in contacting you rather than you having to chase us. That’s on us.
We’re reviewing this internally to improve both communication and dispatch processes. If you’re open to it, please get in touch with your order details and we’ll do everything we can to put this right.
Wrong size was too small but got £10…
Wrong size was too small but got £10 refund which was a kind jester from supplier
14 mars 2026
Réponse de ToolChimp
Thanks for your feedback 😊
Sorry the size wasn’t quite right, but glad we could offer a small refund to help. Appreciate your understanding and your order!
Réponse de ToolChimp
Thanks for the review! 😊
Really glad you’re happy with the service — we appreciate your support!
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