Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
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Lisez les avis des autres
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Voir plus
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bien
2 k avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy transaction good prices and decent delivery time
Easy transaction and decent delivery
22 octobre 2025
Great service
24 janvier 2026
great service
28 janvier 2026
Still not received item from dx
Still not received item from dx
Was supposed to be delivered Thursday then Friday and now not until Monday
31 janvier 2026
Failure to refund
I do not recommend this company based on my experience. I placed an order only to later find out the item was out of stock for at least five weeks. I then requested a refund.
Over three weeks later, the refund has still not been processed, despite multiple follow-ups. I ultimately had to open a PayPal dispute just to get my money back.
This experience has been frustrating and time-consuming. If you order from this company, be aware that refunds may not be handled promptly.
6 février 2026
Avis spontané
Sent me the wrong item wasn't what was…
Sent me the wrong item wasn't what was on the website
23 janvier 2026
Highly recommend Toolchimp
Brad at Toolchimp provided excellent advice and service. I placed and paid for my order after 5pm and I recieved my new Tacwise air nail gun AND a free box of nails before 12 pm next day....delivered free too.
Excellant service. Thank you Brad. Much appreciated. I will definately use Toolchimp again.
4 février 2026
Avis spontané
Absolute thieves
Purchased £160 worth of items in the after Christmas sale. 4-5 days delivery I was advised, 2 weeks zero contact. I emailed them to chase the order, they didn't have stock of things they had put in the sale and were waiting on them and couldn't give me any time frames but would dispatch the rest. No contact, no items. Eventually I asked them for a refund after their 5th lie
They said they would process a refund, another week goes by, no money back. Chased them again, the refund for some mystery reason didn't get processed and it would be resubmitted. Another 5 working days, still no refund. Every time I contact them they can't provide any proof to back up the actions they say they have taken, never provide dates just always a few days as a timescale. Still no refund and it's been almost 6 weeks from when I put the order in. Absolute thieves
4 février 2026
Avis spontané
The parcel has not arrived.
The parcel has not arrived, as simple as that. It was due to be delivered between 17. 14 and 18.14, but nothing happened.Fault with DPD THE CARRIER. Phoned them up they say the parcel was incompletely addressed. They asked that I got back to the supplier. All a load of rubbish. There was a photo of the parcel at someone’s back door. So I’m stuck my bag of nails and two small Irvin clamps, having been delivered to the wrong address I know not where.
3 février 2026
Product was exactly what we wanted - Postage excessive
Product was exactly what we wanted - it was approx 3 cm long tiny tool for changing the code on a key safe. However, postage was £5.78 plus VAT and in a box 12 cm x 12 cm x 14 cm. and then wrapped in plastic and tape - come on guys think about the environment and the excessive cost of packing - you could have attached it to a business card, and put it in a padded envelope!
26 janvier 2026
Great service
Best price i could find for the einhell nail gun and battery and from placing the order on a Sunday, I received it by 10am on Tuesday. Would definitely use again and recommend them
25 janvier 2026
Within 3 days of placing my order i…
Within 3 days of placing my order i received delivery and was kept up to date all the way through so very happy with the price and service
29 janvier 2026
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