Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Voir plus
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bien
2 k avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with our pricing, delivery, and packaging.
We really appreciate your support and look forward to serving you again in the future.
Réponse de ToolChimp
Thank you for your kind feedback. We’re delighted to hear you were happy with the price and delivery service.
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
I was a bit sceptical at first as this…
I was a bit sceptical at first as this could’ve been a con company having not seen them before. Saying that now. I ordered a twin pack dewalt to replace my stolen kit. I had to chase a couple of time about my order but it turned up and is great. I would recommend and will use this company again.
3 janvier 2026
Réponse de ToolChimp
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived and that you’re happy with your DeWalt twin pack.
We appreciate your honesty and understand the initial hesitation when ordering from a new company. Thank you also for your patience while we resolved your order. Your recommendation means a great deal to us, and we look forward to supporting you again in the future.
What can I say absolutely one the worst…
What can I say absolutely one the worst companies I have dealt with in the last 35 years. Ordered axe so some incompetent brainless individual that clearly lacks any common sense sent it out in a bag, really you ask, and obviously the sheath got damaged, not too mention it was covered in rust. Then they wouldn’t refund the initial postage when I returned the item even though the said they would. Customer service really poor. Just buy elsewhere it’s not worth the effort.
15 décembre 2025
Avis spontané
Réponse de ToolChimp
Thank you for taking the time to leave your review. We are genuinely sorry to read about your experience and the condition in which your order arrived.
This is clearly not the standard we expect when packaging or dispatching items, and we apologise for both the damage to the sheath and the condition of the product on arrival. We also regret any confusion or frustration caused regarding the return postage refund, and we understand why this has left you dissatisfied.
Your feedback has been shared internally so we can review our packaging procedures and customer service handling to ensure this does not happen again. We appreciate you bringing this to our attention and are sorry that we did not meet your expectations on this occasion.
DeWalt 4ah battery X2
DeWalt 4ah battery X2 . Excellent service quick dispatch and quick delivery and all packaged neatly .I highly recommend .and would without a doubt use them again 5⭐ toolchimp .
2 janvier 2026
Réponse de ToolChimp
Thank you for your fantastic feedback and 5⭐ review. We’re delighted to hear you were happy with the service, delivery speed, and packaging of your DeWalt 4Ah batteries.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Didn't receive full order!!
We ordered 10 Faithfull Wire Wheel 150mm x 23 x 32mm but when the box arrived fully in tact, it only had 7 inside. When we queried this, a short video was sent of a man supposedly packaging our order. We are absolutely adamant that there were only 7 items in this box. AVOID TOOLCHIMP!!!!
24 novembre 2025
Avis spontané
Réponse de ToolChimp
Thank you for your feedback.
We are sorry to hear of your dissatisfaction. As you advised that the packaging was fully intact when it was received, we reviewed the order thoroughly. The video shared with you was provided to show that the order was packed with the full quantity and dispatched from our warehouse in a sealed condition.
This footage is recorded at the point of packing specifically to help verify orders where a discrepancy is reported. Based on our checks, we have no evidence of a shortage at dispatch.
We understand this is frustrating and appreciate you taking the time to raise your concerns. Should you wish to discuss this further, we remain open to continuing the conversation directly.
Réponse de ToolChimp
Thank you for your feedback. We appreciate you taking the time to let us know.
Happy
Even though purchased during the holiday period . Goods turned up on time well packed . Do very happy . Will use company again .
31 décembre 2025
Réponse de ToolChimp
Thank you for your kind feedback. We’re pleased to hear that your order arrived on time and was well packed, especially during the holiday period. We really appreciate your support and look forward to being of service again in the future.
Réponse de ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with the service and we appreciate you taking the time to leave a review.
Sold products they didn't even have…
Sold products they didn't even have stock of, requested a refund and still waiting after multiple promises it was going to be sent. Scam company.
5 janvier 2026
Avis spontané
Réponse de ToolChimp
Thank you for your feedback.
We’re sorry to hear about your experience. Stock levels can change very quickly, particularly during busy periods, and we do our best to keep availability as accurate as possible. We apologise for the frustration this has caused.
We believe the refund has now been actioned, and if it has not yet appeared, it may still be pending with your payment provider. Should you need any further clarification, we would encourage you to contact us directly so we can confirm this for you.
Awful customer service and faulty…
Awful customer service and faulty product. Had to keep chasing for a refund which they said they would sort first time around
15 septembre 2025
Réponse de ToolChimp
We’re sorry to hear that you were unhappy with your experience. Our records show that our customer service team assisted with an issue relating to your order from September and that this matter was subsequently resolved.
We always aim to handle any product or refund queries as efficiently as possible, and we regret if the process felt prolonged or required further follow-up. Your comments have been noted and will be used to help us improve our service going forward.
Have not got my goods yet
24 décembre 2025
Réponse de ToolChimp
We can see that your order is currently out for delivery with the courier and is due to be delivered today. You should receive it shortly.
If you have any issues once the delivery has been completed, please do not hesitate to contact us and we will be happy to assist.
I have already sent a detailed…
I have already sent a detailed explanation of what went wrong and it was the delivery service who had me stay in waiting for them and then lied abut the fact that they had called and nobody was here, absolutely disgraceful and dishonest. Toolchimp employ these rascals indirectly....look elsewhere as people who lie over a small thing like this can never be trusted. You have lost a customer.
29 décembre 2025
Réponse de ToolChimp
Thank you for taking the time to share your experience.
We are very sorry to hear about the issues you encountered with the delivery service and fully understand how frustrating that must have been. The situation you’ve described falls well below the level of service we expect on behalf of our customers.
As a result of feedback such as yours, we have since reviewed our courier arrangements and have now changed couriers to help improve reliability and provide a better overall customer experience going forward.
We regret that this experience has led to the loss of your custom, but we do appreciate you bringing this to our attention and helping us identify areas where we needed to improve.
All Good Thanks
22 décembre 2025
Réponse de ToolChimp
Thank you for your feedback. We’re pleased to hear everything was good and appreciate you taking the time to leave a review.
My order was dispatched swiftly and…
My order was dispatched swiftly and arrived safely.
27 décembre 2025
Réponse de ToolChimp
Thank you for taking the time to leave a review. We’re glad to hear your order was dispatched quickly and arrived safely.
Great price
Great price, great communication, great product. Will definitely use you guys again.
21 décembre 2025
Réponse de ToolChimp
Thank you for your kind feedback. We’re delighted to hear you were happy with the price, communication, and product. We look forward to serving you again.
Great value for money
Great value for money and delivered right in time for it's first use.
26 décembre 2025
Réponse de ToolChimp
Thank you for your review. We’re pleased to hear the product offered great value for money and arrived in time for its first use.
Always great products at sensible…
Always great products at sensible prices with first class service
26 décembre 2025
Réponse de ToolChimp
Thank you for your kind feedback. We’re pleased to hear you’re consistently happy with our products, pricing, and service.
Great Service
After reading many poor reviews,i placed an order regardless, delivery tracking number and tracking info from tool chimp was great right up to dpd delivered to my door next day as promised,i cant fault toolchimp at all
23 décembre 2025
Réponse de ToolChimp
Thank you for taking the time to leave this review. We really appreciate you giving us the opportunity to earn your trust despite the mixed feedback you had seen previously.
We’re pleased to hear that the ordering process, tracking information, and next-day delivery all met your expectations, and that everything arrived as promised. Your feedback means a great deal to our team, as we work hard to provide a reliable and transparent service.
Thank you again for your support, and we hope to assist you again in the future.
Réponse de ToolChimp
Thank you for your kind feedback! We’re pleased to hear you were happy with both our pricing and service. We really appreciate your support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.