Was made to feel welcome as soon stepped out of car, immediately approached by 2 friendly faces asking if help was needed. Immediately was shown where to go . Was updated when to return when car ha... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
10/10 Recently purchased our new Citroen C5 Aircross from here. Eden Bailey was so helpful along with some input from her, Manager Lee Buttwell. It was the most stress free Car Purchase we hav... Voir plus
L'entreprise a répondu
Laura at Renault Toomey Basildon did a lovely job taking us through the process of buying a new car. She was so friendly and easy to deal with. We would thoroughly recommend anyone heading to the Rena... Voir plus
I have had to deal with Geo a number of times regarding booking my service and an issue I had with my Fiat. He has always been incredibly helpful and approachable. I also had to speak to George regard... Voir plus
À propos de l'entreprise
- Concessionnaire automobile
- Service de débosselage automobile
- Atelier de mécanique automobile
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
Écrit par l'entreprise
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Coordonnées de contact
West Mayne7, SS15 6RW, Basildon, Essex, Royaume-Uni
- 1268427257
4,7
Excellent
211 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Customer Service
Excellent customer service from Gio. Really friendly and helpful. Thank you.
5 mars 2026
Avis spontané
Disappointed
The service when we bought the car was lovely and all seemed well…
However then took well over a month to get the second key and just had an MOT just over 5 months since buying it and the car needs 2 new tyres!!! We’ve hardly done any miles since the purchase so really disappointed ☹️
2 mars 2026
Avis spontané
Réponse : Toomey Motor Group - Toomey Citroen Basildon
Dear Lynne,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you were happy with the service you received at the point of purchase. However, we’re genuinely sorry to read about your concerns regarding the delay with the second key and the recent MOT result. We completely understand how disappointing this must feel.
Unfortunately, we’re unable to locate your details based on your review name alone. Could you please contact us at customerrelations@toomeymotorgroup.co.uk with your full name and vehicle registration number? This will allow us to investigate the matter thoroughly and provide you with a full response.
We would very much appreciate the opportunity to look into this properly.
Kind regards
Toomey Citroen Basildon
I have had my fiat 600 from toomey…
I have had my fiat 600 from toomey Basildon for 4 months and it was just over a year old when purchased. It has been back to the service department numerous times for dashboard faults they get factory reset and they keep appearing back once this week and lasted under 24 hours and yes on again. One fault was serious a engine mounting bolt came loose resulting in the engine moving back and forth, and the RAC towed it back. Keep trying to get hold of them by phone is a joke and when eventually I got through promises of return calls dont happen. Worse motor group I have ever dealt with in my 51 years of driving.
25 février 2026
Avis spontané
Réponse : Toomey Motor Group - Toomey Citroen Basildon
Dear Mr Rivers,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have, and we do appreciate how concerning unexpected issues can be.
Since your purchase, our team has carried out the required manufacturer software updates and inspections in line with the guidance provided by the manufacturer. On the occasion your vehicle was recovered to us, our technicians completed a full inspection and checks to ensure the vehicle was safe to return to you and at the time of testing the vehicle was operating correctly.
We understand your ongoing concerns and want to reassure you that we remain committed to supporting you in diagnosing and resolving any issues should they occur. Although vehicle collection is not a service we typically offer, we arranged to collect the vehicle from your address in order to assist you and progress the matter as quickly as possible. Due to the short notice nature of this arrangement and our current fleet availability, we will continue to keep you informed regarding the availability and supply of a loan vehicle.
With regard to requests such as potential goodwill measures, these decisions sit directly with the vehicle manufacturer. We would recommend contacting the manufacturer’s customer relations team to review your case. Should they require any supporting information from us regarding the work carried out on your vehicle, we will of course be happy to assist them.
We appreciate your patience and thank you for giving us the opportunity to support you with your vehicle.
Kind regards,
Toomey Fiat Basildon
As always really pleased with citroën…
As always really pleased with citroën service, thank you George for the clear explanation of the findings and next steps
27 février 2026
Avis spontané
Knowledgeable
Knowledgeable, helpful, experienced, couldn’t fault anything. Was greeted by Francis.whom was welcoming and all above. Who also helped me book my car in for a service without any issues. Would definitely recommend to all who own a Nissan.
26 février 2026
Avis spontané
Friendly and accommodating staff
26 février 2026
Avis spontané
Popped into the office today as needed…
Popped into the office today as needed help with my Peugeot window which has been broken for over a year . George helped me and was so helpful, managed to get it fixed in 10 mins. Should of come here earlier 😀
26 février 2026
Avis spontané
Excellent Service
Both Gio and George were really helpful and made the whole process smooth from start to finish. Extremely professional & friendly. The additional car wash was a very welcomed bonus!
25 février 2026
Avis spontané
Absolutely top notch service from…
Absolutely top notch service from George and gio
23 février 2026
Avis spontané
George and Gio took great care of me…
George and Gio took great care of me with my Fiat service
19 février 2026
Avis spontané
Excellent service for quick repair!
My Citroen was in for a repair today and was booked in by Gio. He was extremely helpful, polite and professional. Repair was dealt with quickly and was a smooth easy process from start to finish!
18 février 2026
Avis spontané
Amazing service George wettern was so…
Amazing service George wettern was so helpful so happy with the service !!!!
18 février 2026
Avis spontané
Fab service from Gio and George at…
Fab service from Gio and George at Citroen
18 février 2026
Avis spontané
Service very good
Service very good. They accommodated my request for vehicle to be ready by 13.00 was ready by 11.30. Polite service by the staff.
18 février 2026
Avis spontané
Mia who is the service department…
Mia who is the service department customer agent was extremely efficient at her job and also set up a service plan for me with no issues highly recommended along with the other staff members I had contact with
18 février 2026
Avis spontané
helpful and friendly
Gio was very helpful and friendly and keep me up to date with all information
17 février 2026
Avis spontané
George is amazing!!!!!!
George is amazing!!!!!!
He is incredibly kind and helpful, I highly recommend using Toomey Citroën Basildon,(ask for George)
17 février 2026
Avis spontané
Efficient work and vehicle available in…
Efficient work and vehicle available in time
16 février 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.