Topflight Avis 

The person on the line listen to what you need as a family and not going on to what they thing you need.

What a great holiday and made even better by actually having a rep who cared and showed up. Rich was brilliant and looked after us throughout our holiday. He made hotel arrangements for us before we had even arrived and our holiday was perfect. Many thanks to Rich and the Topflight team.

Went to westerndorf with a group of friends, it was my family's first time skiing, what an amazing time we had. Our children 9 and 10 attended the kids skischule and had the best time ever. The instructor Dean was fantastic with the kids, I couldn't believe how quick the children picked it up. They gained so much confidence from this experience that alone would have made it all worthwhile. My wife and I took classes with our instructor Josta, who simply couldn't be more fantastic. She has so much experience, patience, and makes the lessons fun and interesting. Friendly and caring she was unbelievable at her job, we will definitely book any future lessons with Josta. The bars and food were great and the people were very helpful and friendly. We stayed in the post hotel and had a fantastic stay. The rooms were clean,warm and the beds were very comfortable. We flew into Salzburg and took the bus transfer to westendorf. We were met at the airport by Aisling who was very helpful friendly and made our journey stress free. The bus journey was was comfortable,clean and the scenery was simply breathtaking. From beginning to end our experience was amazing. Topflight ski holiday made our experience the best trip ever. We will definitely be booking again for next year.

James and rich two gentlemen, helped us, made the whole holiday experience unbelievable. Best holiday ever

We had a fantastic family holiday with our 2 kids.
The kids loved skiing and took it up so quickly. We will be book again either this year or next

The simplicity of booking, flying,transfers and hotel check in

Everything was great. Accomodation, Resort Team, Ski rental, the weather and the entire process. I have gone with Topflight 6 times now and every time they have been so helpful and have been friendly and knowledgeable.

Normally I would book a ski holiday myself, flights, accommodation, ski hire etc... but I decided to go with Topflight this time because I thought there would be a group of Irish people at whatever hotel I was staying so I would be able to meet people. I had previously travelled with Topflight on one of the Today FM trips (2013). I did not expect that this trip would be like that but I did think, as I said, that I would meet at least a few Irish people at the hotel.

First, I have to say that the logistics at the resort were great, the transfers to and from the airport, the check-ins were all fast and efficient. Your resort manager Frank was great, giving updates etc... All of that was good. Ski hire was very quick and efficient and I had my ski pass before I reached the hotel. That was all great.

When I sat down for dinner on the first evening, I realised I was the only native English speaker staying in the hotel. Even some of the staff didn't have any English. Consequently, all of my meals were eaten alone, the other guests around me were polite but had no interest in communication. I know that's not Topflight's problem, but I'm very annoyed that Topflight didn't inform me that I was the only Topflight customer staying at the hotel and maybe reassign me to another hotel or at least given me the choice to change.

My ensuite bathroom was tiny and was in a type of attic space with sloping ceilings. I'm over 6 ft and I could not stand up straight in the shower or near the toilet. The shower consisted of a hose in a bath with no screen, so it was impossible to stop the floor from being soaked. Also in the bedroom near the bed, was a wooden block coming down from the ceiling against which I was constantly banging my head until I eventually got used to it! I asked for a change to another single room but none available.

With 2 or 3 exceptions the staff were cold and indifferent, and in one consistent case downright rude. The breakfast was very good as was the spa area, but the evening meals were bland and mediocre. Also, the dining room in the evening was run like a production line, so that as soon as one course was finished, the plate was removed and the next course was presented. They just wanted people out of there asap so that they could prepare the tables for breakfast. I had to ask for a 10 minute pause between courses, which did not go down well with the waiting staff.

In summary, I would have been better off to book the trip myself, I certainly wouldn't have had any less interaction with other people. I go to Italy in March every year as part of a group, so this was my own separate trip. I won't be booking with Topflight again if I'm going on my own.

Very knowledgeable and helpful. Excellent customer service

We accept that weather-related flight diversions happen and that safety comes first. What was unacceptable was the lack of support, visibility, and clear communication from Topflight once the diversion occurred.

After landing in Munich in the early evening with young children and elderly family members, there was minimal staff presence and no reliable or consistent information on onward transport. We were left waiting for hours with unclear and repeatedly changing timings, leaving us unable to make informed decisions in an already stressful situation.

As a result of this uncertainty, and by approximately 22:00, our group was forced to split — with children and elderly parents travelling by taxi while other family members waited with luggage to travel by coach. Those who waited eventually boarded a coach at approximately 23:10 but did not reach the hotel until around 03:20, nearly ten hours after our plane landed in Munich. This was later characterised by Topflight Customer Services as an “excellent outcome.”

While basic meal expenses were reimbursed, no acknowledgment was given for the disruption caused or for unavoidable transport costs incurred. When we raised these concerns with customer support, we were told our account was “factually incorrect.” This arrival time has since been disputed by Topflight, despite reflecting our direct experience. Despite also being told that no other guests had raised similar concerns, multiple public reviews from guests travelling on 27 December describe very similar experiences.

During the holiday itself, guest support was largely limited to SMS/WhatsApp messages. We met our resort representative, Eimear, briefly on the first morning and again only when departing for the airport. In contrast, we observed Crystal Ski with staff physically present at our hotel each morning checking in with guests, which highlighted how unsupported we felt by comparison.

We attempted to resolve this privately but were ultimately told this was Topflight’s “final position.” Prospective customers should be aware that support during disruption may be limited. While we have enjoyed many holidays with Topflight over the years, we have noticed a gradual decline in service, and this experience has confirmed that we will not be booking with them again.

Everything was seamless. From booking to arriving in Austria. The booking system was excellent- it was possible to pre-book everything (ski school, equipment rental) very easily. Transfers, ski passes etc were all available with no problems. There was always a resort manager available for queries and she kept us well informed by WhatsApp. Sabhdnh was our contact and she was always readily available to answer any questions. Very friendly & efficient! Highly recommend booking ski holiday with Topflight.

From start to finish everything exceeded our expectations.The booking experience really set the bar high personal knowledge of the places they recommended made it an easy choice and everything went so smooth till the moment we arrived home relaxed.Thank you all in top flight

Just back from Austria again with Topflight and as always outstanding service from start to finish, these guys are definitely the best in the business for a ski holiday.

From support pre-booking, pre-departure communication, overall smooth travel and transfers, support during my stay & general willingness to help with anything, I would recommend TopFlight without reservation.

We used topflight for a ski holiday. The flight and transfer to the hotel were smooth and the rented equipment was of a good quality.

I book my ski trip with Top Flight every year. Again, we had a great trip from booking with Sharon through to a super week in Livigno where Giuseppe looked after us. Highly recommend Topflight. Always seemless!

Best Ski Tour Operator I have used. Super friendly, knowledgeable and helpful staff. Great Ski Hire and transfers. Fablous choice for accommodation. For a wonderful stress free holiday I would highly recommend Topflight.

Representative was extremely knowledgeable (had already stayed in that hotel) and answered all my questions