Trinity Estates Avis 

I had an urgent matter I needed to address. Filled in the complaint form, and Trinity kept ringing me until they go hold of me. Really impressed.

Trinity staff have not always been quick to act on queries. But Humaa Hamid was helpful and has been able to ensure that my Trinity account details are now correct and up to date.
Many thanks

As always this company fails on their side to provide serves paid for. Out of the many, they put out a notice that we won't have water for 4 hours on the 16th march 2026. We all saved water for the day but nothing happened. Then on the 17th March 2026 the water stopped running from morning. There was no notice for us the elderly and infirmed that they have changed date. As i write now being 18th March 26,we still dont have water. And Trinity is not doing anything concrete to get us out of this mess because they have a culture of ignoring residents. For example the lifts to the basement that leads to the bin wasn't working for almost 2 weeks, this company didn't find it necessary to communicate with residents, especially with with us the elderly and infirmed, Trinity treats us like animals. For example, when report things to their ground staff, they do nothing and make you feel stupid for reporting things down to the cleanig of our comunal corridor. This is my 6th year in this property and the experience is not good . This property is at 40 Barking Rd E16 1EQ.

We have lived here 17 years and have seen a succession of property managers but Zahra Lyamani is the best we have ever had on our site here in Tunbridge Wells. She is outstanding, efficient, professional and caring. She always replies to emails and deals with the issues involved quickly and expertly.

Magda was very helpful to assist me with a payment allocation.

Avoid this company at all costs! They do not pay their supplies! They are a scam company! Wish we had check out their reviews on here and Google, clearly been scamming people for years!

The lady was helpful and sorted my issue out efficiently

Awful!!!! Works not done, random costs chucked out for different things, rude customer service…the list goes on!

They broke my lock in the process of checking my front door for fire safety. I only noticed because my lock stopped working around the same time as there had been an "inspection". When I called up to find out why I hadn't received a warning letter, they told me that my door "probably hadn't been inspected" even though I received a letter to say that all doors in the apartment would be checked. I ended up having to pay for a new lock (which I have my receipt as evidence) as well as a £275 fee for "fire door remediation". Liars and thieves. Avoid at all costs. I'm writing to my local MP about the extortionate service charge, despite a very poor service, even the windows haven't been cleaned in God knows how long. I advice people to contact the Leashehold Advisory Service and will be looking at getting rid of them.

Michelle is always quick to respond and assist with queries and issues.

I have been working with Michelle Coates for over two years now and she has been very helpful she is always around when you need her for anything.

Michelle was incredibly helpful assisting myself with various questions throughout the sale process of my property. Getting through the the right person is the best thing you can do. We are incredibly grateful for Michelle’s efforts and time.

This company are first class fraudsters. At least in the area of the country I am in. They charge a ridiculous amount of money each month with little to no presence at all on site, neglected green spaces and flooded streets. When I requested a breakdown of what is actually done with the money being paid to them each month nearly all the money is funneled away into the perpetually obscure 'managerial costs', or are hidden away for 'potential' future costs.
Avoid dealing with them at all costs, if they have been given contracts on a property you are looking to purchase I would advise looking at property elsewhere to avoid a continuous sink of money lining the pockets of the managers with nothing to show for it as a customer.

The employees in that branch are toxic and intimidating!

18 months after selling a flat managed by Trinity I received a threatening email, demanding money for energy usage, despite receiving a letter confirming a 'nil balance' at the time of sale.
It was almost impossible to contact Trinity to try to resolve the issue. Issue not resolved, despite Speaking to Switch2 and three different departments at Trinity

True to form, Trinity may reply to 97% of reviews but do nothing. Following my review on 4/2 regarding telephone conversations going back to November 2025 where each time I was told the person responsible for our estate would contact me, once again still waiting.
Almost immediately they replied to my review and said someone would contact me, of course they haven’t. I suspect they employ people just to answer reviews rather than sort out the problems. As I said last week, not fit for purpose. These companies are set up on new estates to fleece home owners, nothing more.

Accounts long overdue. Contractors leaving rubbish behind and no reply to emails. Shambles of a company.

I sent the ground payment to the wrong account which was the trinity account, a simple mistake and one I thought could be rectified rather quickly. Emailed the accounts team where instantly I get an auto reply saying they’ll contact or reply within 10days. Clearly they don’t stick to that as not one person has contacted me from that team. Luckily I copied a direct email in the email who was part of the accounts team however he also did not reply!
I was emailing the building manager separately about the increase in service charge(continually goes up and we still don’t see any changes) he relied promptly and advised me on my question. So I replied and copied in the accounts team and asked him to chase up my refund, which he did and surprisingly someone from account replied straight away!! It had taken over 20 days to get a response! To which they said they would process it today. However… still not been refunded and still can’t get a response! I understand it was my mistake to send the payment to the wrong account in the first place but I’d appreciate some kind of response and action to solve the matter. Having auto-responses on emails telling people they will reply in 10days is pretty poor when an email can be sent within a couple of minutes. I do own my flat and will be looking to move on this year as the service is not there for the £200 a month that we pay!

This company is not fit for purpose. I have phoned 4 times, the first time in November 2025 regarding overhanging branches from large trees at the side of my property.

I am unable to speak to the officer in charge of this area, every time being told she is unavailable and will return my call when she returns to her desk. I was told by the previous officer that it is on their ‘Spec” to cut back these branches every year when the leaves have fallen, but this has not happened either last year or this year. With the gale force winds we have endured this year we have to clear up the mess in our garden and I am fearful for my grandchildren that one day one of these trees will kill one of us.

Before you get to speak to anyone at Trinity you have to listen to a recorded message about how you need to be courteous to their staff and they will not tolerate people being aggressive. Is it any wonder people are aggressive when they phone 4 times without any answers, just promises to get back to you, which they never do. Not worth the 1 star……