Trinity Estates Avis 

Terrible company! They send inaccurate bills with a 2-week notice demand for payment, with the instant threat of solicitors if it's not paid (the previous inaccurate bill mentioned payment plans, the newest is just a straight-up threat)... the customer service is shocking! We have called up twice to try and understand the billing, they have said that they will get back to us, but didn't...then it's been marked on the system that we have chosen to ignore their advice and support options, with no context of the actual conversations noted on file. They put a 6k block contribution charge for solar panels on our bill (we don't even have solar panels!), cleaning wasn't carried out for MONTHS, potentially even up to a year if I had kept count, it was FILTHY, they have only just started turning up consistently and yet charging for the full time. The follow-up customer service calls have been rude and unhelpful. They are just robotic people with 0 customer service skills who treat residents like they are in the wrong and are being a pest. I have absolutely nothing positive to say about this company. They are an absolute joke.

I reported a dropped manhole cover and loose bricks on a shared private road. I was advised road is local councils responsibility and case instantly closed when I challenged response. The facts are Trinty Estates lied. Council have provided proof of adopted roads and Trinty Estates are responsible. Disgraceful behaviour from Trinty Estates.

Classic Trinity Estates logic: rather than identifying and penalising the people dumping bulky waste, they just invoice every flat for it instead. Easier to make money from innocent residents than enforce the rules properly. The system seems designed less to stop fly-tipping and more to guarantee another charge on everyone’s service bill.

A company that generally just does a really poor job and has no regard for the people that inhabit the buildings they are responsible for maintaining. I could write endless paragraphs about the failings I have witnessed over the years I have unfortunately had to live in one of their managed buildings.

Polite and quick responses

If I could give minus I would give -10. So far we are waiting over 4 months for simple issue to be fixed. How long can fixing two lights at parking plot take? Incompetent and inefficient also communication is very slow. Avoid if you can. Could be better to pay more for another house if it is not maintained by this company.

A very speedy response and extremely helpful - Humaa Hamid

Cannot get a reply or call back after leaving messages. Seems they charge whatever they want and we just gotta keep paying. Would
love someone to explain but they always in meetings and don’t call the paying customer back. Awful
service!

Horrendous company. Owened my property for just over a year in that time I’ve had 3 extra bills on top of my management fee in excess of £1k in total. 1 of the bills was for work carried out a year prior to me owning it and should have been resolved when the previous owner sold. I frequently get final payment reminders and threats of solicitors for large sums of money including for my management fee which I pay monthly by DD and have never faulted on. This company are cowboys. Avoid at all costs. these companies need to be looked into more thoroughly and regulated.

Quick and decisive action to facilitate a refund.

I’m the partner of someone whose property is managed by Trinity Estates, and the way they handle service charge billing has been shocking.

Instead of billing accurately and transparently as issues arise, they appear to let years of misjudged or unbalanced service charges build up, then hit residents with a huge demand all at once. The result is that people can suddenly be faced with bills running into the thousands in a single month, with little warning and no realistic chance to budget for it properly.

For an agent managing people’s homes and finances, this feels completely unacceptable. Service charges should be clear, timely, and accountable, not allowed to snowball into a financial ambush. It creates enormous stress and undermines any trust residents are supposed to have in the management company.

Based on what I’ve seen, this is a deeply unfair and badly handled way to treat people.

Magda understood my query and resolved my logging into the web portal.

This management company demonstrated a consistent lack of professionalism and accountability. Their primary focus appeared to be on collecting fees, while failing to provide adequate follow-up or deliver agreed services.

We later discovered that certain items had not been carried out at all. When these issues were raised, we received various explanations, and the items were eventually removed from our invoice without proper justification.

Due to significant concerns regarding their management practices and financial handling, we were forced to pursue legal action. The court ruled in our favor, and we have since taken over management responsibilities.

Since then, we have identified several major maintenance issues that had not been properly addressed.

Don't use this company, be very careful!

Such an awful company! In 2 weeks our building has been no water supply 3 times. Today we have no water again since 10AM and nobody has shown up again. Last time, we have been told there is a problem with a private pump and after 3 weeks we still have this problem. They are not taking as an emergency at all!
The state of the buildings are very bad and with an high monthly fees, we do not know where these money go! We pay a monthly service charge of over £300!
I am taking a step further to report this estate because enough is enough!

No appropriate response from the company to my request and concern.

Paul Parsons, Resales Legal Amin. was readily available and kindly sorted an issue for me.
5 star service for sure.

I am giving 5* to Humaa from Trinity, not Trinity as a company. She was extremely prompt in responding.
Did not try to camouflage her finding but responded honestly about the mistake and got it resolved. Never have I had such good service from here.

Deeply frustrating experience. Poor communication, slow response times, and little to no accountability. Issues drag on unresolved while costs continue to rise with minimal transparency or justification.

This highlights a much bigger problem, property management companies operate with far too little oversight. The lack of meaningful regulation is allowing standards to slip, and customers are left to deal with the consequences.

It Is time for the UK Government to take a serious look at this sector and introduce proper regulation, accountability, and minimum standards. Managing people’s homes and money demands far better than this.

I have been at Merrifield Ct Welwyn Garden, my manager Lois Gibbs does her best, I believe her hands are tied by her superiors who remain in the shadows without facing up to the issue's at our site . On 25 Nov I was the recipient of a flood from 2 floors up!!! I still have not received a senior manager to see me and explain the procedure that followed the disaster No emergency procedure was in. place.i was left no electricity, no internet It was 3 weeks before they sent an electrician round where he found water in my fuse box I could have been electricuted or we could have had a fire! My contents insurers came out in2 days, condemning my kitchen equipment as it didn't pass the pat test, of coursenot as there was water in the fuse box ! Took things away, small things dumped . Lots of estimates after this from various contractors, finally told work would be done very good co., however I was to move out!!! No help to find a acomodation, I then said I could do the work myself as I have done this sort of thing before with good builders. I have been offered a derisory offer even saying it would attract vat? Good luck to all of you out there, in our ser ice charge it i cludes buildings insurance ha! Advice get some quick as there's doesn't cover real emergencies. I have had to cancel serious operation twice as this matter is still bot settled and no serious manager or director has been to see me i don't even know their names Great job eh!take their salaries .Phone and listen to their .mission statement when you call, I feel sorry for the ordinary sfaff who take the Flack for these executives. I am nearly 79 and have always paid all their charges,.my family is now so annoyed we are taking legal advice ,Trinity your choice, want this I am so angry now don't care about the Damage.Sorry for Lois our manager she has tried they have hidden behind her . Jenny Friedman Merrifield Ct

Note they haven’t sent a response as promised below nor can I get hold of anyone on the phone. Iv had to pay it now because they are holding us to ransom because unless we pay it we can’t remortgage and they no that. We still can’t get hold of them or get this sorted.
Its surprising we can’t get hold of anyone seeing how 80% of the charges they keep putting up are for management and yet no one is managing it clearly. I am in the process of seeking legal advice and enquiring with the governing body as this is holding up the mortgage. Has anyone else had a bad experience with trinity.
Dear Sir/Madam,
Re 6 Hodgetts View [ITR:7D0F84-30261]
I write further to my previous correspondence regarding the removal of my name from the above account with Katy name remaining on the account.

For the avoidance of doubt, this request does not constitute a transfer, resale, or assignment of the account, but merely the removal of my personal association with it. As such, I dispute the justification of the £342 fee being demanded, which appears disproportionate and unreasonable for what is, in effect, an administrative amendment. Under UK government guidelines an administrative change should not exceed £50 to deemed reasonable.

I would also like to add this matter has now been ongoing for in excess of six months, during which time my legal team and I have made repeated attempts to resolve the issue, including unsuccessful efforts to contact your office by telephone.

Please treat this email as formal notice that I require my name to be removed from the account within 14 days of the date of this correspondence.

Should you fail to comply, I reserve all rights to pursue the matter further, including but not limited to seeking independent legal advice and taking any appropriate action to protect my position.

I trust this will not be necessary and that you will resolve this matter promptly.

Yours faithfully,

Edward Williams