Trophy Pet Foods Avis 

860
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Customer since late 2023. Our rescue border collie at the time was never quite right digestively on other dog foods, and boy, did we try so many of them. I wish I had found Trophy sooner, as it solved... Voir plus

Noté 5 sur 5 étoiles

My dog has flourished on Trophy food her entire 10 years. Yesterday I realised we had run out of her usual. I went online and ordered a bag, thinking I’d have to source an alternative, until it arriv... Voir plus

Noté 5 sur 5 étoiles

Used Trophy, Walkington for many years. Great selection of equestrian feeds, equipment. Large range of pet wild bird feeds & supplies Staff are always happy to see you, extremely helpful Always... Voir plus

Noté 5 sur 5 étoiles

I have had my Golden Retriever, Buddie, since he was 9 weeks old, now nearly 2years old .. I was recommended Matt Trophy Torbay and so glad I was. Matt has guided me though the early stages of puppy n... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'alimentation animale
  3. Nutritionniste
  4. Magasin d'articles pour animaux

Écrit par l'entreprise

An established direct-to-your-door pet food delivery service. We deliver British-made natural, premium pet foods, ethically approved and of uncompromising quality. Everything we do is driven by our passion for pets. Trophy Pet Foods – Natural, ingredient-led, specially formulated with a wealth of key benefits.

Nutritionally balanced

Écrit par l'entreprise

Nutritionally balanced, natural, ingredient-led and competitively priced
Trophy pet foods are British made at our own plant, nutritionally balanced, natural, ingredient-led and competitively priced. The recipes come with a wealth of key benefits and are optimised for premium nutrition. We understand that high quality nutrition, appropriate to life-stage and preference, is the first step towards a happier and healthier pet. A pet that is thriving.

100% Satisfaction Guarantee

If you are not happy we are not happy....

If you are not happy we are not happy....
IIf you make your first purchase and it doesn’t agree with your dog, then we would be pleased to arrange either a refund or replace the product with another from our range Trophy food. Please see website for full terms and conditions.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

860 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(860)

3 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

This pet store is a heaven for pet…

This pet store is a heaven for pet treats and supplies! The quality of their products is exceptional, and the taste is absolutely fantastic. My pet's happiness and satisfaction are proof enough that this store is the real deal.

19 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Gracie!

Many thanks for your 5 star review, we are so happy that your pet is happy on our food!

Noté 5 sur 5 étoiles

Buster loves his food

Buster loves his food. We even take a small bag on walks. He thinks it’s a special treat for being good. He has a sensitive stomach but doesn’t have problems any more. Excellent service.

19 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hello Mrs Brown!

Many thanks for your 5 star review - we are very glad that Buster continues to enjoy his Trophy food!

Noté 5 sur 5 étoiles

Trophy pet food excellent in quality and service…

Matt is our local trophy pet food expert! We have been with trophy ever since our pup’s breeder recommended it! Matt took the time to talk us through what food would be best at each stage of development. When our springador was having bowel problems his knowledge and advice was brilliant. We would highly recommend Trophy pet foods

7 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Chrissy

Thanks so much for this 5 star review and also thanks for your recommendation!

Noté 5 sur 5 étoiles

It's evident that this store values…

It's evident that this store values their customers' time and the well-being of their pets. With their quick delivery, I can rest assured that my furry companions will never run out of supplies. Kudos to this store for their exceptional delivery service.

10 mai 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thanks for your wonderful review!

Noté 5 sur 5 étoiles

The food is excellent quality and Matt…

The food is excellent quality and Matt always delivers whenever we need it. He is extremely knowledgeable about looking after dogs and very friendly

1 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Matt is one of more experienced advisors and we are so grateful that you appreciate the service that he offers - he will be thrilled with the feedback!

Noté 5 sur 5 étoiles

Brilliant service from the first day we…

Brilliant service from the first day we met Matt he has been amazing advised on questions we asked with regards to owning our first puppy.
Matt goes out of his way to assist us food alway delivered on time

3 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thank your for your 5* star review, Glad Matt could assist you welcome to the Trophy Family.

Noté 5 sur 5 étoiles

Matt - Trophy Torbay, best service

Matt - Trophy Torbay took great care to find the right diet and feeding plan for our aging terrier. Matt always makes sure we have our supplies on time. Great customer service, thank you

1 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thank you Clive for your 5 Star review.

Noté 5 sur 5 étoiles

Matt trophy torbay is one off the…

Matt trophy torbay is one off the nicest people you could meet his knowledge is so reassuring and he goes above and beyond to help his customers. I have no quarrels in recommending him the food is amazing my dog absolutely loves his food. The best thing I did was to start him on trophy food his coat is the best it's ever been.

2 juin 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thank you Sam for your 5* star review, Matt is very knowledgeable and will always be here to help.

Noté 1 sur 5 étoiles

Shocking service since December 2022

Shocking service since December 2022, if you order online then it never comes , every month I've had to email asking where delivery is, get a different answer every time, which is normally out of stock, surely the system should stop you ordering if there's no stock, or even Trophy could let you know there a problem before you have to contact the. Been buying Trophy for 15 years, not sure if it's worth continuing. And to make the reviews high Matt of torbay gets 5* reviews every week, hopefully that's not the same Matt that reply to the negative feed back on here

24 mai 2023
Avis spontané
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Réponse de Trophy Pet Foods

Good morning Kevin,

I'm sorry you felt the need to post this review. The problems that you have experienced are isolated and I have asked a member of the customer services team to pick up with you directly.

As you can see from the reviews we get on Trust Pilot. they are overwhelmingly positive as people appreciate the great service that our franchisees give and the recipes that we offer.

To further clarify - Matt in Torbay is one of our leading franchisees and he is not part of the team that manage Trust Pilot.

Noté 5 sur 5 étoiles

Friendly, reliable service

Very friendly, reliable service. Matt from Trophy Torbay is very easy to deal with and I feel I can ask his advice. Have been using Trophy for my Jack Russell, Mollie, for about 6 years now. She is in good health and really looks forward to her meals. Thanks

5 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thank you for your 5* review. We are glad Matt could help.

Noté 5 sur 5 étoiles

Excellent service, as always

We have been using Trophy Pet Food for about 3 years now and wouldn’t change.
Food always delivered when I need it, so we aren’t over run with lots of food. Treats are good value and have a higher nutritional value than other makes.
Yogi is always happy to see Matt and eagerly waits a treat every time.

11 mai 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Louise

Many thanks for your fab review! We love that Yogi loves his regular visits from Matt!

Noté 5 sur 5 étoiles

Mavis loves her food!

We’ve used Trophy food for 6 months now and are so delighted with it. Not only does our golden retriever love the food, Matt couldn’t be more helpful re delivering supplies, offering advice if we need it and generally being friendly and flexible. Thoroughly recommend the products and the service.

30 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thanks Pippa, reviews like your make it all worthwhile!

From all @ Team Trophy!

Noté 5 sur 5 étoiles

Matt from Trophy Torbay

Matt from Trophy Torbay is excellent. He's friendly, professional, reliable and very knowledgeable about dogs and their needs. Wouldn't go anywhere else now.

2 février 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thank you for your 5 star review Shelley!

Noté 5 sur 5 étoiles

Trophy Pet Food

Matt is amazing…the dogs love him, no question is ever too much and he always checks we have enough dog food. Convenient, friendly, and delivered to the door.

30 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thanks for your great review!

Noté 5 sur 5 étoiles

Matt from trophy torbay has been…

Matt from trophy torbay has been amazing, finding the right food for our and her changing needs and with making a special trip when we have unexpectedly run out. Fantastic service

30 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Chloe

Matt goes over and above with both new and existing customers - he is a star!

Thanks for your review!

Noté 5 sur 5 étoiles

Matt from trophy Torbay was so focused…

Matt from trophy Torbay was so focused on what our dogs need it never felt like we were being pushed towards expensive products - quite the opposite. He was fully focused on what was best for each dog. Great service, excellent value . Highly recommend

30 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Debbie,

It's the value added personal touch isn't it - Matt has this in spades!

Thanks again!

Noté 5 sur 5 étoiles

Great experience using Trophy foods

Great experience using Trophy foods. Always reliable delivery and happy to help when finding the right food for our pup.

Our local representative Matt - Trophy Torbay is very friendly and our doggy is always happy to see him. Very communicative about when he will be able to make the delivery which is very helpful.

30 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Thanks Elliot, appreciate you taking the time to post this - Matt will be thrilled!

Noté 5 sur 5 étoiles

Highly recommend

Matt is amazing. He’s so knowledgeable and helpful, fantastic with our nervous dogs too! Highly recommend! Our dogs always struggled with bad tummies and Matt took the time to sample different foods, talk us through what would be best and the ideal portions etc and we’ve not had any issues since- incredible!

5 avril 2023
Avis spontané
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Réponse de Trophy Pet Foods

Hi Rhianon, many thanks for your review for Matt. He is so knowledgeable and always happy to help - a real asset to our business!

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