TRS Claims Avis 

Wish I could say something positive about this company but they have kept a friend's phone for 2 weeks and have no clue when it will come back. Avoid

Haven’t returned my friends phone and have had it 2 weeks. No clue

TRS Claims is the best company ever! Laurence you are a star! She has been so helpful and always on time to reply to my messages. She sorted for my repaired phone to be sent asap to me. Thank you Laurence for all of your support! Thank you TRS Claims!

Very fast and supportive handling of my claim, especially from Lavinia. I had issues with the replacement phone which seemed to have righted itself once I ran a software update. Lavinia was very prompt to reply and supportive with that also.

Great service, even during COVID lockdown. Thanks Adam especially for your help!

I have generally not been the one to leave reviews but I felt compelled to do so in this instance.

Insurance companies have a reputation for not being easy to deal with as a consumer but the level of service provided here was of the highest order. The promptness of the employees, in particular, Lavinia, to my messages were a breath of fresh air. The simple method of communicating via the website made it much easier to deal with any queries - a response was received in just a few minutes.

My phone was collected the day after and a replacement received in just a few days, despite the ongoing pandemic.

Thank you to all the team.

Fantastic service and queries answered instantly. Adam was brilliant and very helpful. I did not expect to receive the new phone the very next day during the current crisis, but thats what happened. Thanks Again!

Very easy to use interface. The customer service is excellent. There was a slight delay of 4 extra working days in getting the device back, but not too bad considering the current COVID-19 situation. Great company, I highly recommend them.

Outstanding service. Totally hassle free. From logging the claim to my replacement phone being delivered was less than 24hrs. Highly recommend! Thank you

Quick and very easy process. Got new phone the next day. Highly recommended

Lavinia was very helpful! Great service despite the ongoing pandemic.

Thanks!

Quick delivery. Quick process of approval.

When your insurer has got your back...
All three members of the team I spoke to were highly knowledgeable, efficient, pragmatic and customer focussed. They helped me deal with a tricky situation, terribly timed and we went through claim submitted to decision in less than a working day.

This is the 2nd time I’ve had to use the service and once again.. all I can say is the customer service I’ve received was absolutely outstanding! Many thanks to Adam who made the experience so simple for me and he alone is the reason I have recommended people to get insurance through a company that uses yourself!

Amazing experience. Has reversed my fear of insurance companies. Faultless communications, great understanding. Adam was super helpful and my claim was approved and paid out in excellent timing. Great company.

Very painless

Easy to follow process and steps, quick decision, kept well informed so far. Very impressed

Millions times better than all other insurance. I lost my handset and I was worried but I can't believe how fast and efficient they are . It's just amazing .
LIVINIA claim agent was great helpful .
I really appreciate their help .
I have my phone on next day .
Highly recommend to everyone .
It's way more advance, better than other insurance companies.

Great customer service and speedy service.

Was pleasantly surprised by the speed and ease with which my claim was processed, and the delivery of my replacement handset! All within 3 days!

Uploaded my documents and paid my excess and within 10 minutes my replacement was on its way! Had a replaced phone in under 24 hours, can't recommend TRS enough