Truly Avis 

Cancelled my order, over 48 hours after I placed it with the explanation ‘due to unforeseen circumstances’. Great, thanks for that. Christmas gift down the pan.

I bought a (number of pairs actually) pair of socks and after one wash by hand in cold water they disintegrated! The customer service woman said I’d washed them incorrectly and refuses to replace them! I have loads of cashmere and are fully knowledgeable about how to wash it! I didn’t even an ‘I’m terribly sorry to hear this and as a good will gesture we’d like to replace them with another similar pair as we no longer stock that style’ which would have been the right customer service approach. I strongly recommend people not to buy from them as the quality of cashmere is sub-standard.

Bought a stunning party dress from Truly. Great quality piece. They shipped incredibly fast, I’m so impressed. Also love their sustainability efforts. Will be back for more goods :)

Very quick service
And good quality of product received

Quick delivery and the products were good quality. Would definitely use Truly again.

I was very impressed with the service I received from Truly 😊 Katie was very patient and quick to respond with all my queries and I would definitely buy from Truly again. My sister was absolutely delighted with the sheets and so I am very happy with the whole buying experience. Thankyou very much Truly

As always fantastic service, beautiful products, well packed and on time. Highly recommend! Thank you

Arrived as promised and wonderful quality.

I bought the star bowl on the stand, it was meant as a gift for someone but Im having trouble parting with it! I love it and may have to keep it for myself.
I love the unusual items Truly sells, its perfect for gifts, (and items for me!).

Love the brand have purchased from women’s and baby section now and always fast delivery with great communication.
Baby clothes are unique and so cute always had compliments when my daughter was wearing a truly outfit.

Products are always so nicely packaged, fantastic quality, and delivered quickly. I recently needed to contact Truly and their communications are really prompt and their advisors are super helpful. A great website and I'm always keen to see what new products they have.

The service is brilliant. The packaging is brilliant. The items I purchased are brilliant. I love love the quality of the silk and cashmere items, and at the sale price even better value

I bought a shagreen tray. It arrived very quickly and is just what I wanted. Love it! My only criticism would be that the outer carton was absolutely enormous for the size of the tray.

Perfect, all good with the items, packaging and shipping. Thanks!!

The service was perfect. Purchased the item and had to return it as the style was not as I thought. The return and refund process was smooth all the way throughout.

Gorgeous wooden chopping boards for the kitchen, arrived in good time & very happy with overall service

Amazing presentation, beautiful quality, great customer service Highly recommend

Fantastic silk and lace vest! Fits me perfectly (uk12 - got M) and very flattering!!! Will get tons of wear out of it too!