I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
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Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
4,2
Bien
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely jumper which came very quickly…
Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.
3 février 2023
Réponse de Truly
Good morning Janine,
Thanks you for this lovely review!
Were so glad that you are enjoing your cashmere jumper, perfect colour for Spring.
Take care
Truly x
Réponse de Truly
Good morning Linda,
Thanks for taking the time to write us this review, we really appreciate it and so glad you get a great experience shopping with us.
Thanks
Truly x
Liked it so much I’m tempted to buy another
Fast dispatch, great quality item and excellent communication.
4 janvier 2023
Réponse de Truly
Good afternoon Julie,
Thanks so much for taking the time to leave us this great review and so glad that you had a good experience shopping with us.
Thanks
Truly
Lovely trousers and jacket
Lovely trousers and jacket, well made, beautiful tailoring and great fit. Would recommend
2 janvier 2023
Réponse de Truly
Good afternoon Susan,
Thank you for taking the time to leave us this review and so glad that you are loving your purchase.
Thanks again
Truly
Réponse de Truly
Good afternoon,
Thanks for taking the time to leave us this review.
We are so glad that you're loving your coupes.
Thanks again
Truly
Was was told I would get 25% off my…
Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.
11 novembre 2022
Avis spontané
Réponse de Truly
Good afternoon Maggi,
Thanks for taking the time to leave us a review and we are so glad that you had a great experience shopping with Truly.
Thanks again
Ashleigh
Beautiful jumper
Beautiful jumper. Perfect colour and fit and arrived earlier than expected
3 novembre 2022
Réponse de Truly
Good afternoon,
Thanks so much for taking the time to leave us this great review.
We are so glad that you are loving your cashmere jumper.
Thanks again
Truly
Good champagne glasses
Good champagne glasses, with reasonably quick delivery.
The rest of this text is because trust pilot irritatingly makes me type more characters
6 novembre 2022
Réponse de Truly
Good afternoon Robin,
Thanks for taking the time to leave us a review and glad that you're coupes arrived safe and soundly.
Thanks again
Truly
First order I have made from Truly and…
First order I have made from Truly and it won't be the last...
I bought a cashmere jumper beautiful quality will definitely purchase more cashmere from here...
Easy website excellent delivery time...
28 octobre 2022
Réponse de Truly
Good morning Maria,
Thanks so much for the 5* review!
So glad that you had a great experience with us and are loving your jumper.
Thanks again
Truly
Réponse de Truly
Good afternoon,
Thanks for the fab review and we are so glad your loving your jumper :)
Thanks again
Truly
Réponse de Truly
Hi Suzanne,
Thanks for taking the time to leave us this review.
So glad you had a great experience shopping with us.
Truly
Excellent quality
Loved the item - Pram suit 3-6 months. Quality, fit and customer service all excellent. Very pleased.
2 octobre 2022
I did not like the product as much as I…
I did not like the product as much as I thought I would from looking at the website. Their condidition was good thanks to splendid packing and the goods arrived quickly
7 septembre 2022
Due to “a glitch” my order was…
Due to “a glitch” my order was cancelled and the lovely cashmere jumper was no longer available- after my payment was taken. Although I did get it refunded I would have preferred the jumper - disappointed
28 août 2022
Réponse de Truly
Hi Sally,
We are so sorry about this and are working hard to make sure this doesn't happen to orders in the future.
Thanks for taking the time to write us this review.
Sadly the belt was missing from the…
Sadly the belt was missing from the dress. I had to return it, but 'Truly' have responded to apologise and this was very welcome.
22 août 2022
Réponse de Truly
Hi there,
Thanks for taking the time to leave us this review and we're sorry that on this occasion we did not meet your expectations.
Kind Regards
Truly
Prompt delivery
21 août 2022
Réponse de Truly
Hi Rita,
Thanks for taking the time to leave us this great review, we are so glad that you've had a great experience when shopping with us.
Thanks again
Truly
Very good experience ordering from you
Very good experience ordering from you, my order came before the date I was given so that was nice, one small downside that was you went way over the top with the packaging, but as I say 1st class service
18 août 2022
Réponse de Truly
Good morning Richard,
Thanks so much for taking the time to leave us this great review, so glad that you've had a good shopping experience with us and thanks brining the packaging to our attention.
Thanks again
Truly
Good size ideal for lots of coffee !!
14 août 2022
Unfriendly & unhelpful customer service
I'm not ready to review the garment yet, as you never know with cashmere. How will it wash? Will it bobble? But no, the poor rating is because of bad customer service. They offered a 10% discount on first purchase if you signed up to their newsletter, so I did. No email came through with a code, so I thought it must happen automatically at checkout, but no, it charged me the whole £140. I emailed to complain, and they said the email must have gone to junk - which it hadn't. They then offered me a code to use next time, but how do I know there will be a next time? That will depend on the quality and fit of the goods. So I asked for a refund instead of £14. They refused. I am not happy, it's poor customer service, they didn't give me what I expected and they don't seem to care.
1st March - I followed up on the offer they made below, and now they are claiming I never joined the mailing list. DO NOT TRUST THIS COMPANY.
11 février 2022
Avis spontané
Réponse de Truly
Good afternoon Felicity,
Firstly thank you for taking the time to provide us with this feedback and we're very sorry that you have had such a bad experience with Truly.
Unfortunetly it looks like there was an issue with you signing up but we would very much like to opportunity to rectify this issue, please get in contact with our customer service team so we can sort this.
Kind regards
Truly
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