The booking process is very easy, and communication with TUI is very quick. However TUI application is not always working properly. I found different prices when using browser and app. Also mistakes w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
TUI Wilton, especially our consultant Caroline were a pleasure to deal with. They helped us arrange a wonderful holiday with my parents who both needed assistance through the airport. The hotel sugges... Voir plus
L'entreprise a répondu
We always use TUI as they never disappoint, until this year. A 20kg bag was always included but since teaming up with Ryanair even a cabin bag costs extra
L'entreprise a répondu
I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Coordonnées de contact
Dublin, Royaume-Uni
- www.tuiholidays.ie
4,5
Excellent
870 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de TUI Ireland
Good Morning Eveleen,
Thank you for your 5 star review, we are delighted that you found our service friendly & efficient. We hope you have a great holiday.
TUI Ireland
I had to ring up twice about two…
I had to ring up twice about two separate issues and I was really impressed with how they were handled. On the first occasion I rang on a Sunday and the lady I spoke to (Gretta) said she needed to speak to her manager but she would call me the next day. Usually when a company says this I never hear back, but she called as promised and went above and beyond to solve my issue. The other problem was just a change of phone number which was also dealt with efficiently.
2 juin 2026
Réponse de TUI Ireland
Hi Samantha,
We are delighted to hear about your positive experience with our team & Gretta. It's wonderful to know that we were able to efficiently resolve your issues and provide excellent service. We appreciate you sharing your feedback & hope you have a wonderful holiday.
TUI Ireland
The TUI website is very easy to use
15 juin 2026
Réponse de TUI Ireland
Hi Annemarie
We're glad to hear you found our website easy to use. Thank you for your feedback! We hope you have a wonderful Holiday.
TUI Ireland
Easy to use site with the option of…
Easy to use site with the option of placing a deposit. Booking process is very straightforward.
7 juin 2026
Réponse de TUI Ireland
Good Morning Marian,
We're so glad you found our site easy to use and the booking process straightforward. Thank you for your positive feedback! We hope you have a fantastic holiday.
TUI Ireland
Réponse de TUI Ireland
Good Morning Monica,
Thank you for the 5 star review and we are delighted that you found our staff helpful. We hope you have a great holiday.
TUI Ireland
Easyvto use more info regarding…
Easyvto use more info regarding closeness to beach entertainment gym facilities
15 juin 2026
Réponse de TUI Ireland
Hi Edward,
We're glad you found it easy to use! We appreciate your feedback on wanting more information about amenities.
TUI Ireland
Ease of booking
15 juin 2026
Réponse de TUI Ireland
Hi Alan
Thank you for your 5 star review, we are delighted you found booking your holiday easy. We hope you have a fantastic holiday.
TUI Ireland
Girl in store was very patient went…
Girl in the tallaght store was very patient went through lots of holidays and fights to suit my request
13 juin 2026
Réponse de TUI Ireland
Hi Marian,
Thanks so much for leaving us a review! We're really pleased to hear how patient our team member was and that she took the time to explore so many holidays and flights to find exactly what you needed. Our retail teams always want to make sure you get the perfect getaway, so it's brilliant to know she hit the mark for you 😊
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
The Staff
The Staff, I was dealing with Jason in the Talbot street Branch, he couldn’t do enough for us, and his Friendliness and Professionalism are way above average, a Gentleman.
12 juin 2026
Réponse de TUI Ireland
Hi Tony,
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear how helpful Jason was during your visit to our Talbot Street store. His friendliness and professionalism truly shine through, and we'll be sure to pass on your lovely words to him and the rest of the team 🥰
Thank you for choosing to book with us. We appreciate your support and hope you have an incredible holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Booking was easy and resorts are always…
Booking was easy and resorts are always impeccable
12 juin 2026
Réponse de TUI Ireland
Hi Sheila,
Thanks for leaving us a review! We're so glad to hear that you found the booking process easy and that you always find our resorts impeccable. It's brilliant to know we've earned your trust 😁
Thank you for choosing to book with us again, and we hope you have another fantastic holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Competitive price.
Competitive price.
I would have given 5 stars if the detail about whether I have 2 carry on bags of 10kg each included on my Ryanair flight. I was only able to add a checked bag.
10 juin 2026
Réponse de TUI Ireland
Hi Daniel,
Thank you for sharing your review. We're glad to hear that you got a competitive price for your trip, though we appreciate you letting us know where things could have been clearer during the booking process.
When booking a holiday that includes flights with partner airlines like Ryanair, the specific luggage allowances can vary depending on the airline's own packages, and we always want to make sure these details are easy to see before you check out. Your feedback about the clarity of the 10kg carry-on bags is really helpful, and we'll certainly take it on board.
Thank you for choosing TUI, and we hope you have an absolutely brilliant holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Caroline&Natalie were helpful both on…
Caroline&Natalie were helpful both on the phone,they gave plenty of information which helped us to book our 2027 family holiday.
3 juin 2026
Réponse de TUI Ireland
Hi Amanda,
Thanks for taking the time to share your experience! It’s lovely to hear that Caroline and Natalie were so helpful on the phone and provided you with plenty of information to get your family holiday successfully sorted 😊
Thank you for choosing to book with TUI, and we hope you all have an absolutely brilliant time when your holiday comes around!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
I have booked with TUI many times
I have booked with TUI many times . Good company. I have no issues with web site it’s easy to book and get the type of holiday that we are looking for. Reps on each of our holidays have been good. Explaining to us re trips and things to do in the location that we are staying.Value for money also as Hotels that we have stayed in are described honestly on TUI sites. All inclusive have always been good, from Flights to food , clean Hotels. Yes we have been well looked after. Long may it continue.
10 juin 2026
Réponse de TUI Ireland
Hi Willie,
Thank you so much for being such a loyal customer and sharing your wonderful review. It’s fantastic to hear that you've booked with us many times and always feel well looked after 🥰
We're glad that you find our website so easy to use to get the exact type of holiday you want, and that our hotels are always cleanly and honestly described. It's also lovely to know that our reps have always taken such good care of you by sharing great tips on local trips, and that you've always had such a good experience with our flights and all-inclusive food.
Thank you for your continued support, and we hope you have another absolutely brilliant holiday on your next trip with us!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Travelled in early March to Puerto Rico…
Travelled in early March to Puerto Rico Gran Canaria .
The transfer coach for return flight home did not show up for pick up from apartment. Second year in a row this has happened. Previous year we had to take taxi to airport to make the flight . This year we were able to get a lift from a different coach but were running 50 minutes late .
When we arrived at airport there were large queues for multiple flights at our check in desks
We were left with 20 minutes to check in , go through security and make it to the gate before closure.
We found a Tui rep and explained our predicament he went to investigate why the check in queues were not moving disappeared never came back and gave no assistance.
Found another Tui Rep explained our predicament and he showed no interest in helping us ,he actually dismissed us by saying the queue is moving.
Had to rely on the goodwill of other passengers from multiple flights to allow us to go to the top of the line to check in.
Made it to the gate as it was closing after running through airport .
Earlier in the week on arrival we were left standing around while Tui staff tried to locate the bus and driver to bring us to our apartment. Anyone who enquired why there was a delay were dismissed in a rude manner without a reason given .
TUI's coach transfers would appear to be shambolic.
TUI were contacted on our return from holidays on both occasions, no response from them and no compensation offered for taxi fare that we were out of pocket for .
If booking with them it might be best to organise and pay for your own transfer , an extra cost on already high prices
A bad experience with loads of stress to finish off our hoilday
10 mars 2026
Avis spontané
Réponse de TUI Ireland
Hi Mark,
Thank you for taking the time to share your experience with us.
I'm very sorry to hear about the stress you faced at the end of your holiday due to the transfer coach not showing up, especially as this is the second year in a row you've experienced this. It's also disappointing to hear how our reps handled the situation at the airport and on your arrival; this is far from the supportive and helpful service we expect from our team.
We want to make sure your feedback is fully investigated, so we've requested your booking details via Trustpilot so we can check our systems and ensure that your After Travel complaint has been safely received by our team.
Once you are able to provide those details, we'll be able to look into this further for you.
Thanks again for bringing this to our attention.
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
The staff were great in finding our…
The staff were great in finding our ideal holiday.i got passport info wrong rang them up and sorted it straight away
6 juin 2026
Réponse de TUI Ireland
Paul,
We're so happy to hear our team helped you find your ideal holiday and quickly resolved your passport information. Thank you for your kind words & we hope you have a fantastic holiday
TUI Ireland
Staff member was very friendly
Staff member was very friendly, efficient and helpful.
It helped that we knew where we wanted to go, where we wanted to stay and the holiday package we required. Looking forward to our holiday
28 mai 2026
Réponse de TUI Ireland
Paul,
We're so glad to hear our staff was friendly and helpful in planning your holiday! We hope you have a wonderful trip.
TUI Ireland
No Problems
All very Good,No problems with the Booking process,It just too about 5 Minutes
7 juin 2026
Réponse de TUI Ireland
Hi Neil,
We're happy to hear your booking process was quick and easy. Thank you for your positive feedback! We hope you have a fantastic holiday.
TUI Ireland
Was inquiring about an amendment to a…
Was inquiring about an amendment to a holiday booked with TUI.
Laura was most helpful,kind and pleasent.She had to make an enquiry about pricing on a holiday and phoned me back within a half hour.
Really appreciate the customer service from TUI.
7 juin 2026
Réponse de TUI Ireland
Hi Patricia,
We're so happy to hear that Laura provided such helpful and pleasant service. We truly appreciate your kind words about your experience with us. We hope you have a fantastic holiday.
TUI Ireland
It was easy to book a holiday only down…
It was easy to book a holiday only down fall was having to pay extra for bags when booking a package holiday
31 mai 2026
Réponse de TUI Ireland
Hi Claire,
Thanks so much for your feedback. We’re really glad to hear you found it easy to book your holiday!
We totally understand your point about the extra cost for bags. We offer this as a flexible option so customers can choose what they need and avoid paying for extras they might not use—but we know it can still feel a bit frustrating when booking a package.
We really appreciate you taking the time to share your thoughts, and we hope to help with your next trip soon!
TUI Ireland
Booking procedure OK but a little drawn…
Booking procedure OK but a little drawn out by having to book travel insurance and airport parking as separate actions.
28 mai 2026
Réponse de TUI Ireland
Paul,
We appreciate your feedback regarding the booking process. We understand that booking separate items can be time-consuming. We are always looking for ways to improve. We hope you have a great holiday.
TUI Ireland
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