Prompt delivery but the Lachesis, a Helios product, was not in the box as shown, it was loose, the top had come off and some pillules were loose, so tainted/spoilt, makes me suspect it is not new, so... Voir plus
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Lisez les avis des autres
I was happy to find the products from my Australian naturopath here and have been eagerly awaiting receipt of the goods ever since. Stay away from this supplier. He doesn't reply to emails or social m... Voir plus
L'entreprise a répondu
Received my second order- no idea what any of the previous negative reviews are about...? Very strange. Don't be put off by them. Much better customer service here than any other health-related webs... Voir plus
I placed order TH40228 a fortnight ago and have had neither any updates or responses to my questions. Very disappointing and concerning. I'm going to have to spend more money to get the products elsew... Voir plus
À propos de l'entreprise
- Magasin de vitamines et compléments alimentaires
- Boutique de santé et beauté
- Boutique de produits diététiques
Écrit par l'entreprise
The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products. We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness. We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products. We hope you enjoy shopping with us!
Coordonnées de contact
Doughty Street 1, WC1N 2PH, London, Royaume-Uni
- 08009506002
- shop@turmericandhoney.com
- www.turmericandhoney.co.uk
3,1
Moyen
260 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Poor communication and packaging
Ordered two items. One came, with no note to say the other was coming separately. I emailed asking about this and received no reply until 6 days later, after receiving the second item, which just said 'it appears to have been delivered now'. No acknowledgement of the confusing way this had been handled, or the long wait for a response.
Also disappointed that one of the items did not have a cool pack with it - the probiotics die in the heat and the item was in transit during a heatwave. Every other supplier I've ordered that product from has packaged it with a cool pack because of this. I mentioned this in my email asking about the missing item. That part of my message was ignored.
A shame as the prices are quite affordable compared with others, but since my probiotics may well be dead from the heat, and since I've received such poor customer service, I won't be using them again.
30 juillet 2024
Avis spontané
Réponse de Turmeric and Honey
Hello miss Maia,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with both the communication and the packaging of your order. We understand how frustrating it must have been to receive delayed responses, and we regret that the handling of your delivery was not communicated more clearly. Regarding the packaging of the probiotics, we appreciate your input. Your concerns about the cool pack during the heatwave are valid, and we will certainly review our packaging processes to ensure the quality of temperature-sensitive items moving forward. We truly value your business and regret that this experience did not meet your expectations. Should you give us another opportunity, we are committed to improving and providing the level of service you deserve. Thank you again for bringing this to our attention.
I have been a loyal costumer of…
I have been a loyal costumer of Turmeric and Honey for 2 years now, and I can say that they are one of the most realizable and honest shop I have ever come across. The quality of their products and their costumer service are exceptional. I feel valued and well taken care of whenever I shop with them. I highly recommend Turmeric and Honey to anyone looking for a trustworthy shopping experience. 5 stars all the way!
18 mai 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Valeria! Thank you so much for your incredibly kind words and for being a loyal customer of Turmeric and Honey for the past two years! We're truly honored to hear that you find us reliable and honest, and we're thrilled that you've had exceptional experiences with both our products and customer service. Your recommendation means the world to us, and we're grateful for your trust and support. If there's anything we can do to enhance your shopping experience further, please don't hesitate to let us know. We look forward to serving you again soon!
Great customer service
I've been ordering supplements from Turmeric and Honey for a year now and it's one of the few places I can get the quality supplements I need. I also recently had an issue with EVRI where they did not deliver the product and the team at T&H shipped a replacement the same day so I was very pleased with that, thank you.
9 mai 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Alexandra! Thank you for your wonderful review and for being a loyal customer of Turmeric and Honey! We're thrilled to hear that you appreciate the quality of our supplements and that our team could swiftly resolve the delivery issue with EVRI. Your satisfaction is our top priority, and we’re always here to help. Thank you for your continued trust and support. If you ever need anything else, please don't hesitate to reach out.
So helpful when parcel when astray
I ordered a couple of fairly expensive items from the website and they were promptly dispatched. However, Evri chose to put the parcel in the outside bin without leaving a slip through the door. I was unexpectedly away when the parcel arrived due to a family emergency and my neighbour rolled the bin out for collection- so I was absolutely gutted that I had lost my parcel! The customer service team couldn’t have been more helpful and kindly resent the parcel free of charge and said they’d deal with evri. New parcel was safely received (although put in the bin again by evri!) but the customer service team emailed me to ensure I had safely received it.
23 avril 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Lois, thank you so much for your 5-star review! We're delighted to hear that you were pleased with our customer service despite the challenges with the delivery. We sincerely apologize for the inconvenience caused by Evri's handling of your parcel. Thank you for your understanding and for choosing to shop with us. If you need anything else, please don't hesitate to reach out.
Refund issues
Order never received, they said it went back to their company's premises. After a month and various emails to remind them to refund my undelivered order I'm still waiting to get my money back. So many similar reviews... a problem shared is a problem halved.
10 avril 2024
Avis spontané
Réponse de Turmeric and Honey
Dear Cettina,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced regarding order and the delay in processing your refund.
Ensuring the satisfaction of our customers is paramount to us, and we deeply regret any frustration this situation has caused. Please be assured that we are actively investigating this issue to prevent it from occurring in the future.
Your patience and understanding during this process are greatly appreciated. Rest assured, we are committed to resolving this matter promptly and ensuring that you receive the refund you are entitled too. We have initiated a request through Trustpilot to gather additional information regarding your order. This will enable us to better assist you in a more expedited manner.
If there is anything further we can assist you with, please do not hesitate to reach out to our customer service team.
Réponse de Turmeric and Honey
Thank you so much for your kind words! It's been a pleasure assisting you, we are delighted to hear that you found our communication helpful. If you ever need anything else, don't hesitate to reach out. We're always here to help!
Very happy with the purchase and your…
Very happy with the purchase and your fast shipping.
26 mars 2024
Réponse de Turmeric and Honey
Hello Teodora! We're absolutely delighted to hear that! Thank you for choosing us and for your kind words about our fast shipping. We hope you enjoy your purchase to the fullest! If you need anything else, just let us know! :)
Fast and efficient
13 mars 2024
Réponse de Turmeric and Honey
Thanks for the feedback! We're glad you found us fast and efficient. Let us know if there's anything else we can do for you!
The speed and efficiency of the order…
The speed and efficiency of the order coming.
Thank you!
12 mars 2024
Réponse de Turmeric and Honey
Hello Sheelagh! Thank you so much for your feedback! We're thrilled to hear that you were pleased with the speed and efficiency of your order. Providing fast and efficient service is always our goal and we're glad we could meet your expectations. If you ever need anything in the future, don't hesitate to reach out!
Address the root cause.
Nina provides the tools to address the root cause of the problem. With the right tools the body can then heal itself. Day by day I am making progress. Thank you Nina. Mike Briody.
7 mars 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Michael! Thank you for your thoughtful and encouraging review! We're delighted to hear that Nina has been instrumental in providing you with the tools necessary to address the root cause of your concerns. It's truly heartening to know that you're experiencing progress day by day.
Should you have any further questions or if there's anything specific you'd like to share about your experience, please feel free to reach out. We look forward to continuing to support you on your path to wellness.
Excellent
I had an issue with the website so called customer service who took my order on the phone. My order arrived the next day. Excellent customer service and delivery.
21 février 2024
Avis spontané
Réponse de Turmeric and Honey
Hi Julia! We wanted to express our gratitude for taking the time to review our services. Your feedback means a lot to us, and we're absolutely delighted to know you had a positive experience. Thanks again! Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
Customer service is really helpful
Customer service is really helpful and despatched quickly on request.
20 février 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Tony! We appreciate you taking the time to review our services! It brings us great joy to learn that you are satisfied with our offerings. We look forward to assisting you again in the future! Thank you for your valuable feedback. Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
This is a great place!
The soup I had this morning was amazing, very delicate with well balanced herbs, and the cheese and leak sourdough bagel was also delicious! Coffee is always good…
I love the staff, everyone is helpful and friendly, and the shop is always well stocked with healthy options and eco friendly alternatives.
This is a great place to come to!
26 janvier 2024
Avis spontané
Réponse de Turmeric and Honey
Hello Amye, thank you so much for taking the time to review us! It was very pleasant to read your review. Please don't hesitate to contact us for any nutrition advice, we wish you a lovely day!
Received my order the very next day
Received my order the very next day! I’d already run out so this was great service and I’ll be back!
12 janvier 2024
Avis spontané
Réponse de Turmeric and Honey
Hello J. Leon, thank you so much for taking the time to review us! We're thrilled to hear that you received your order promptly and that our service met your expectations. We appreciate your business and look forward to serving you again in the future!
Product not sent and chasing refund…
Edited to say:
Refund received within 24 hours of leaving this negative review. Shame it took that really. I wouldn’t use this company again personally
Product not sent and chasing refund weeks later!
I wish I had checked these reviews before ordering from this company.
I ordered omega 3 and super b12 on the 30th of December 2023. I was notified on the 3rd of Jan that the super b12 was not in stock (it didn’t say this on the website and they are still advertising the product on Google shop) I was asked if I would like to be sent it when it came in. I asked when it was expected and they said the 8th of Feb. I declined and asked for a refund so I can buy elsewhere.
It is now the 14th of January. I have chased them 4 times. I received a reply the first time saying it would be done within a few days.
Bad communication. They still have my money. I would not recommend. I will be reporting this to my credit card provider to get a refund from them.
30 décembre 2023
Avis spontané
Réponse de Turmeric and Honey
Hello Am, thank you for taking the time to review us! We sincerely apologize for the inconvenience you've experienced with your recent order. We understand the frustration caused by the delay in processing your refund and the lack of clear communication on our part. We will request information via Trustpilot so our team can investigate the delay in the refund process and speed up the process.
14/2/2024 Update: Upon reviewing the information provided through Trustpilot, we discovered that the refund was processed on January 15, 2024.
Company does not respond on any of it's contact channels.
Unable to contact company regarding my order. Phone calls go straight to answer phone and are not returned within stated 24 hours. The web chat option results in it being disconnected on send of first message. Currently awaiting a response to their order confirmation email. Note that payment was immediately taken when order placed.
7 décembre 2023
Avis spontané
Réponse de Turmeric and Honey
Hello Richard, thank you for taking the time to review us! We sincerely apologize for the difficulties you've encountered in reaching our customer support team, and we understand the frustration this has caused. Your feedback is valuable, and we are actively working to address the issues you've highlighted.
First and foremost, we want to assure you that we take your concerns seriously. We are investigating the communication breakdown and technical issues with our phone and web chat systems to ensure a smoother experience for our customers in the future.
In the meantime, we understand that your order confirmation email requires attention, we will request information via Trustpilot to confirm your email and order information so we can assist you as soon as possible.
Delivered 1 product out of 3
From 3 products orderd I have only recived 1-the cheapest. When I chased they said they were too busy in the warehouse. I will use the chargeback on my credit card if I will not recive the product within 1 further week. Will for sure never order from them anymore.
26 novembre 2023
Avis spontané
Réponse de Turmeric and Honey
Hello SH, we are very sorry to hear this - we will request more information on your order via the ''Request information'' option of Trustpilot, we are looking forward for your reply so we can resolve this as fast as possible - out apologies for the inconvenience and thank you for taking the time to review us.
No Delivery, 2,5 Weeks Later
I made a large order with Turmeric and Honey on 11 November 2023. This on recommendation of our naturopath.
It is 5 December today, and after various emails, and excuses about "Turmeric and Honey being closed" and the courier is "repacking the order"(?), I am still waiting for the 8 or so products to be delivered to my son in the UK.
There is absolutely no excuse for poor follow up, and extremely late delivery, especially on medicines which have a SHELF LIFE.
Enough of the unprofessional excuses Turmeric and Honey - pick up your game, and improve delivery to your clients, who are TRYING to support you.
YVONNE DOW
Order NO:1539
16 novembre 2023
Avis spontané
Réponse de Turmeric and Honey
Hello Yvonne, thank you for taking the time to review us and letting us know of this issue, we will look into this issue and contact you asap! We really appreciate your support and we are terribly sorry, we wish you a lovely day!
Reported Health Hazard 8 Months Ago, awaiting reply
Hi,
On 3 March 2023, I sent a message through your online form reporting products made of shark cartilage and shark liver oil, which have been proven to be unsafe for human consumption. I also sent over half a dozen peer-reviewed studies that alerted to the high risk and inefficiency of those supplements, claiming ‘the consumption of shark products may pose a human risk for BMAA (‘a candidate environmental risk factor for neurodegenerative diseases such as amyotrophic lateral sclerosis (ALS) and Parkinson-dementia complex’) exposures.’
Still awaiting a reply.
3 mars 2023
Some bad customer service but they worked hard to set it right
Edit - the company did get in contact me, gave me a full refund and sent me a free gift. So they are a legitimate company who just had a bad period. It’s not great- but they genuinely went above and beyond to make it right.
Original review:
I think this company might be a scam? I ordered something. Got an email 3 weeks ago that it is not in stock. I’ve been emailing and messaging since (both responding to there email and through there online contact form) and I’ve got no response. They have my money and apparently won’t give it back or even talk to me regardless that they can’t fulfil the order or let me know when it will be in stock. Or even talk to me at all!
15 septembre 2023
Avis spontané
Réponse de Turmeric and Honey
Hello Rosie, we are very sorry to hear this! We have requested more information via trustpilot so we can assist you with this issue.
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