The staff member who served us at the Poole branch, Ty, did a great job. He used his sense of humour to make the process feel very easy. The vehicles did the job well and the prices seemed very reas... Voir plus
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Lisez les avis des autres
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Voir plus
L'entreprise a répondu
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... Voir plus
L'entreprise a répondu
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de location de voitures
- Service de leasing automobile
- Agence de location de poids lourds
- Agence de location de fourgonnettes
À propos de U-Drive | Car, Van, Minibus & Truck Hire
Écrit par l'entreprise
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Coordonnées de contact
Fancy Road, BH12 4QH, Poole, Royaume-Uni
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,6
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great service from start to finish
Such an easy process, great prices, friendly staff. Have used them a few times now and would not go anywhere else for my van rentals. Great service from start to finish.
3 mai 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic review and 5-star rating. It's brilliant to hear you've had consistently great experiences with us and that our team, pricing, and smooth process keep you coming back. We really appreciate your loyalty and look forward to helping with your next van hire.
Kind regards,
U-Drive Customer Service
Great customer service
Great customer service, quick and efficient, the cars and avns are always spotless when they are given to you. And throughly go over the condition of the vehicle and its specs
3 mai 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review. We're really glad to hear you found the service efficient and the vehicles spotless. Taking the time to go over the condition and specs is important to us, so it's great to know that stood out. We appreciate your feedback and hope to see you again soon.
Kind regards,
U-Drive Customer Service
Easy moving!
Hired a van for house move. Served by Ty. I found the whole experience easy and Ty and the team that day were extremely friendly and personable. Thanks to Ty, the admin side of the van (boring!) was made very easy and bearable. For that thank you very much.
Pricing is fair, and the 24hr key drop off makes it very helpful in an already stressful time.
2 mai 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Nicole. We're so pleased to hear the team, especially Ty, helped make the process smooth and stress-free during your move. It's great to know the 24-hour key drop-off added some extra convenience too. We really appreciate your kind words and hope to welcome you back next time you need a vehicle.
Kind regards,
U-Drive Customer Service
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Harry,
Thanks for the great review! We're glad you had a helpful and efficient experience, we'll be sure to pass on your kind words to the team. Looking forward to helping you again next time.
Kind regards,
U-Drive Customer Service
Ty was so helpful and efficient
Ty was so helpful and efficient
He even found my phone for me, lost in the recess of my car
Top guy, you are lucky to have him
A really great example of someone who knows what great customer service is
Thank you Ty
Thx Tim
17 avril 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Tim. We're so pleased to hear Ty was able to help, not just with your hire, but also with recovering your phone! He’ll be chuffed to know his customer service stood out. We agree, he’s a real asset to the team. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
Everything was very good and the…
Everything was very good and the service was wonderful with Lauren always being excellent!
Thank you
Nikolaos Ziogas
3 avril 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the great review and 5-star rating, Nikolaos. We're pleased to hear everything went smoothly and that you received wonderful service. Lauren will be thrilled to hear your kind words. We look forward to welcoming you back again soon.
Kind regards,
U-Drive Customer Service
Excellent experience
Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and helpful. Everything was very clearly explained, quick and professional.
28 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Ben,
Thank you for your fantastic review and 5-star rating! We're really glad we could help during such a busy time. Lauren will be pleased to hear your kind words. It's great to know everything was clear, quick, and professional. We hope to see you again!
Kind regards,
U-Drive Customer Service
All sound, highly recommended
First line of contact is excellent, flawless attention at desk, all clearly explained and very transparent in policies of damage and insuring waivers. The company has very strict procedures in vehicle checks and inspection of pre-existing damage to protect both customer and company. Vehicles can't be faulted and the prices are more than reasonable. Definitely repeat if needed again.
28 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Jonathan,
Thank you for your review and 5-star rating! We're so pleased to hear you had a positive experience from start to finish, and that our team, procedures, and pricing all met your expectations. We’d be glad to welcome you back anytime!
Kind regards,
U-Drive Customer Service
Good and friendly staff.
Good and friendly staff.
I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you rock TY!)
Returning the van, another staff-Nathan-was also friendly and helpful.
30 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic 5-star review, Alvin! We're so glad to hear that Ty and Nathan provided such great customer service and made your experience smooth and enjoyable. We'll be sure to pass on your kind words to them. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
We have a number of vehicles on hire…
We have a number of vehicles on hire from U-Drive and on the rare occasions that problems arise they are swiftly responded to and dealt with.
Special thanks to Graham and Emma for their continued help.
Would recommend.
21 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review, James. We're glad to hear that our team, especially Graham and Emma, have been able to assist you promptly when needed. We appreciate your continued trust in U-Drive and look forward to supporting you in the future.
Kind regards,
U-Drive Customer Service
It was nice experience with them highly…
It was nice experience with them highly recommended thanks
21 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi,
Thank you for your review and 5-star rating! We're glad you had a great experience with us! We appreciate your recommendation and hope to assist you again in the future.
Kind regards,
U-Drive Customer Service
Straightforward & Easy
Friendly and helpful. Even let me connect to Lauren's mobile to provide proof of address. Thanks lozza! Used before and will use again in the future when the need arises.
14 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review, Pete. Lauren will be thrilled to hear your kind words! We're glad she could assist and make the process smooth for you. Look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Great value vehicle rental and friendly staff
U drive in Bristol has been my go to for vehicle rental for a few years now. Good prices and vehicles with no fuss
18 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review and 5-star rating, Alex! We're thrilled to be your go-to for vehicle rentals in Bristol. Glad to hear you find our prices fair and the process hassle-free. See you again next time!
Kind regards,
U-Drive Customer Service
Kayleigh was a pleasure to deal with…
Kayleigh was a pleasure to deal with and the team I find are always helpful and efficient. Always use these guys and never had a negative experience.
9 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your kind words, Chris! We're delighted to hear that Kayleigh and the team have always provided you with a helpful and efficient experience. We look forward to seeing you again.
Kind regards,
U-Drive Customer Service
As our second time for hiring from…
As our second time for hiring from U-Drive we did not encounter any issues from obtaining the minibus to returning and surely we will continue to hire from you when we need to hire a minibus
8 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review and 5-star rating! We're so happy to hear that your second experience with U-Drive was just as smooth as the first. We look forward to helping you with your minibus hire needs again in the future!
Kind regards,
U-Drive Customer Service
Very fast and efficient service
Very fast and efficient service, was in desperate need of a large van, popped in and got a van with in 30 mins, the guys were brilliant, from start to finish would deffo recommend
5 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Daniel,
Thanks for the fantastic review and 5-star rating! We're glad we could get you on the road so quickly when you needed a van. Our team always aims to make the process smooth and efficient. We appreciate the recommendation and hope to see you again in the future!
Kind regards,
U-Drive Customer Service
Experience service and brand new van
Excellent service from the customer advisor and brand new van offered with a fair price
7 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Emmanuel,
Thank your great review! We're glad to hear that you received excellent service and were happy with the brand-new van. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Friendly greeting with great advice on…
Friendly greeting with great advice on what van to choose. Would recommend in a heartbeat. Thank you to Ty for your help. Great customer experience.
5 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Hi Jayne,
Thank you for the fantastic review and 5-star rating! We're thrilled to hear that Ty was able to help you choose the right van and provide a great customer experience. We appreciate your recommendation and look forward to assisting you again!
Kind regards,
U-Drive Customer Service
Well maintained and efficient
The SWB van we hired from the Bristol (Horfield) branch was well maintained and clean. The pick up and drop off procedures were carefully explained and efficient (thank you Asha). We definitely recommend.
21 février 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the great review and 5-star rating, Alison! We're glad to hear that the van was in great condition and that Achia provided efficient and clear service. We appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Prompt and polite service
Prompt and polite service. The guy that served me was a legend. Thanks for all the help Ty
1 mars 2025
Avis spontané
Réponse de U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating! We're glad to hear that Ty made such a positive impact on your experience. We’ll be sure to pass along your kind words to him. We look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
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