Enquiries through their Customer Service desk are painful, they seem to read the first line and then make their own mind up as to what you are asking. This results in having to send multiple emails to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... Voir plus
Opening an ISA account was easy and straightforward and offered a good rate of interest. However from there on the online ISA account is a little cumbersome and doesn’t have much useful information ot... Voir plus
L'entreprise a répondu
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Coordonnées de contact
2 Brook Street, W1S 1BQ, London, Royaume-Uni
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3,4
Moyen
919 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de UBL UK
Dear Dawn,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Réponse de UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
No problems in opening account
No problems in opening account. Good interest rate at the time.
6 avril 2025
Réponse de UBL UK
Dear Phyl,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Great interest rates …
Great interest rates but found the lack of initial communication frustrating, should of explained procedure better.
24 mai 2025
Réponse de UBL UK
Dear Miss Cooney,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Easy to use the web page and invest in…
Easy to use the web page and invest in good rates of interest
24 mars 2025
Réponse de UBL UK
Dear Ronnie,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Réponse de UBL UK
Dear Nicki,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Every seem to go well ...but could have…
Every seem to go well ...but could have had more feed back on the app ....explaining what position we were at ...other isas I've got do that ...I had to ring you 3 times making sure you had my application and what you were waiting for ....the lady on the phone the third time I called was very helpful
18 avril 2025
Réponse de UBL UK
Dear Mr. Rollings,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service. We acknowledge your feedback and would like to assure you that we have forwarded your feedback to the relevant department.
Regards,
Customer Engagement Team
UBL UK
Very customer /user friendly….
18 avril 2025
Réponse de UBL UK
Dear Stephen,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
It was not the easiest of processes to follow
It was not the easiest of processes to follow. Too many assumptions of user knowledge levels were in place.
Once I had been through the process and understood what was required, it made sense.
To someone new, the instructions were too vague.
27 mars 2025
Réponse de UBL UK
Dear Mr. Smith,
We are sorry to hear that you found our processes difficult to follow as a new customer. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Réponse de UBL UK
Dear Mr. Chang,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Réponse de UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
5 years fixed rate ISA.
Really like my 5 years fixed rate ISA.
which I get paid into my current account every month. I'm nearly pension age and it helps pay for a couple of bills 😁
22 mai 2025
Réponse de UBL UK
Dear Mr. Wilson,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Had one or two teething problems…
Had one or two teething problems setting up but these were very quickly sorted out by very helpful staff .
Very happy with the service
8 avril 2025
Réponse de UBL UK
Dear Mr. Roth,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I requested the closure & transfer of…
I requested the closure & transfer of an existing ISA with a competitor and had to send 2 secure messages to ascertain the whereabouts of the funds which were sent by cheque. I was told it could take 3 to 5 working days for the cheque to clear. They said they’d received the cheque on the 23rd April (my old provider said they’d sent the cheque on the 15th!). I received a message on the 2nd May to say they’d cleared my cheque (More than 5 days). In this day & age, I can’t believe it took over 2 weeks from leaving my old account to reaching my new one. This has resulted in me losing 2 weeks of interest.
2 mai 2025
Réponse de UBL UK
Dear Mr. Hornsby,
We are sorry to hear that the clearance of your cheque took longer than expected which has resulted in a loss of interest. We would like the opportunity to investigate this matter and we kindly request for you to forward your details to complaints@ubluk.com so we can look into this further.
Regards,
Customer Engagement Team
UBL UK
Easy to arrange my ISA online
6 avril 2025
Réponse de UBL UK
Dear Dr. Rudge,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
The website was easy to navigate which…
The website was easy to navigate which made opening my first savings account with this Bank a breeze.
23 mai 2025
Réponse de UBL UK
Dear Mrs. McMonagle,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I have received excellent customer…
I have received excellent customer service from this company on the few occasions I have needed to contact them. The setting-up of the ISA was straightforward and the transfer completed quickly.
31 mars 2025
Réponse de UBL UK
Dear Lorraine,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I was after a good interest rate
I was after a good interest rate, ubl gave it. Straightforward online application.
1 mai 2025
Réponse de UBL UK
Dear Darren,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Réponse de UBL UK
Dear Mr. Nott,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
5 ***** Service…
UBL were very helpful when setting things up and just fabulous sorting a problem out for us asap after we contacted them through the chat message... Excellent service
23 mai 2025
Réponse de UBL UK
Dear Ann,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
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