uclh.nhs.uk Avis 

University College London Hospitals National Hospital for Neurology and Neurosurgery.

Lost referrals (referral lost in February finally got an appointment in September for next year - i.e. March 2026.), long waits (well over a year) and when one does get an appointment they try and fob-off with a telephone appointment in spite of previous triage. Disgraceful, disorganised and unsatisfactory. Avoid.

Visited today with my Mum and every staff member I came accross was absolutely lovely. Very caring and really warm and friendly. Totally different to my local hospital that make you feel like they don't have time for you.

The signage was very clear and concise so it was easy to find our way and if I looked unsure staff were actually asking me if I was OK and knew where I was going.

Everywhere looks clean too which for an OCD person to say, is a big compliment.

Special thanks to 1st floor surgery reception team, surgery and recovery teams. They carried out their jobs with such care above and beyond what we have been used to and put back some faith in the NHS.

All the staff made me feel so much more at ease and confident they would take good care of my Mum

Amazing service Thank you. Keep up the good work.

Update still waiting forcan apointment told it will be soon
Probably be dead before being seen

Was referred back to uclh by my gp july 2024 and now its almost July 2025 and the clinic say they run a 6 week apointment diary its my calculation it will be 52 weeks next week

I just want to say a heartfelt Thank you To Mr Mohammed Shaeir and The Staff of The Orthopaedic Department for your professional and efficient service

I had a botched operation in the vascular department at UCLH. I only met the consultant 2 minutes beforehand. She operated with local anaesthetic but did not bother to wait for it to work - so operated before the leg was numb; it was extremely painful. It also did not solve the problem so was not a success. I asked for a scan after the operation. She refused. UCLH vascular department refused. I had no proper care although she would do another operation. That's without having a scan to see if I needed one or it would work? Amazing how psychic these medics are, hey! I put in a formal complaint. I was told that my initial operation was a success!! Of course this rather begs the question - if it was a success why was another operation scheduled? And why was no scan ordered to verify its success? If I could name the consultant here I would - to warn people, never, ever go to her. Instead all I can say is, avoid UCLH vascular department at all costs. They don't care about you and like most government organisations just cover up for their employees. Meanwhile the pain continues. Not that anyone cares.

Where to start ..
Firstly they perforated my mother's Brachial Artery whilst attempting to fit a PICC line...
She now has permanent pain and reduced mobility in the affected arm...
Another occasion when admitted with an infected leg ulcer, left a 93 year old lady withe a history of COPD in a ward with known covid....My mother ended up with covid pneumonia and spent five days in critical care where she almost died....
They also made her leg ulcer far worse and I had to transfer her to a private hospital...
They lost ALL her clothes including trainers and underwear....
My late father was admitted after a fall, trapping his leg for two hours....He developed a bloodclot in the affected leg and was refused treatment because of his age and left battling gangrene and sepsis five months as he was written off....He was left in bed watching his foot die rather than surgery to remove the clot.... Whatever the risk of surgery, he had nothing to lose as he was a 100% dead man left as is....Upon his admission, he could still walk, use a bedpan and bottle....As a life lifesaving measure, had him transferred to the nearby private Wellington Hospital, but by then, he was twisted, bedridden and double incontinent...
It was also too late to save his leg and amputation was his only option, but because we were self funding and being chay£2600 per day at the Wellington Hospital, things got delayed and it became too late for my poor father who spent the last five months of his life in bed battling sepsis waiting to die as the UCLH wrote off a man who up to the time of his fall, washed himself every day at the sink, make himself breakfast, lunch, go shopping at Waitrose and make a five mile journey weekly, all done without help... My father's only crime was to have lived too long and therefore, in the UCLH's eyes, not worth their time and investment, so left him to die horribly.....At the end, he looked like he'd been in a Concentration Camp....If he had HRH in front of his name, he'd have been taken straight to theatre for lifesaving surgery....This was ageist medicine at its very worst....I am posting this review after the catalogue of negligence this awful hospital inflicted on my mother and late father...I am pursuing the UCLH through legal channels as the normal complaints procedures (GMC and PHSO) are a total waste of time as the medical profession is largely a closed shop...
UPDATE!!
My Mother died in this wretched Hospital on the 27th Jan ... Bad enough losing my dear Mother, but this excuse for a Hospital lost my Mum's very old and valuable wedding ring and her eternity ring.....The wedding ring is over 100 years old and was given to her by her Mother, so has great sentimental value.....The Hospital maintains Mum was not admitted wearing any rings, but I know for a fact she never removed them and wore them religiously for 76 years .....I have my suspicions as to what happened to the rings and reported it to the Police....They lost all my Mother's clothes several years ago, but clothes can be replaced, the rings cannot, so I am now dealing with a double loss......I can't put into words the contempt I have for this Hospital