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À propos de l'entreprise

  1. Prêteur hypothécaire
  2. Banque

Écrit par l'entreprise

We’re Unloan, an Australian digital home loan provider built and owned by the Commonwealth Bank of Australia. We’re multi award-winning and recognised for delivering outstanding value to customers. Our home loan is designed to help you save more - with a low interest rate, no ongoing fees and an automatic loyalty discount that reduces your rate every year. Add to that a fast, simple online application you can complete anytime, anywhere, meaning managing your home loan becomes easier from the start. Join thousands of Australians choosing Unloan to keep more of their money in their pocket.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

15 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Unloan is simple and easy.

I found Unloan incredibly simple to set up and use. The website is clean, intuitive, and makes the whole process straightforward from start to finish. One of the things I really appreciate is that you don’t have to speak to anyone — everything is handled online, which makes it quick and hassle-free. Unloan just gets the job done without any unnecessary complications. Highly recommend for anyone looking for a smooth, no-fuss experience.

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Super easy to refinance. Totally worth it for the savings

I decided to switch to unloan as my previous rate was much higher and my bank wouldn't come close, despite me having a much better LVR than when I bought my first house in 2024.

The process was super easy. A few emails to clarify things after applying that I missed in my application and I got approval the same day. My loan balance was transfered a few days after that, with settlement a few weeks after later.

With the monthly savings I'm already ahead of my bank's discharge fee.

Now I know how easy the process is, I regret not doing it sooner.

It was convenient having everything in the one app previously with an offset account, but transferring funds in and out of unloan is instant, so I can just pay more than the minimum and know that I can redraw if I have to.

10 mars 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

Thanks for the detailed review! It’s great to hear the refinance process was straightforward.
Same‑day approval, smooth settlement, and already saving money despite your old bank’s discharge fee is a solid outcome! (and for what it’s worth, Unloan doesn’t charge a discharge fee.)

Noté 1 sur 5 étoiles

Mr Patel Ashishkumar Pravinbhai

UNLOAN UNITED NATIONA LOAN MADE IN INDIA FOR WHOLE WORLD
SECOND WORLD
THIRD WORLD COUNTRIES ARE WELCOME WITH NO ONE NEED IS HABVE TO BE +18
Ashishkumar Pravinbhai Patel.
Melbourne vic Australia
Thx Charlie

6 avril 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

Thanks for your review! We’re having a little trouble understanding the feedback here, but if you’d like to share more about your experience with Unloan, we’re all ears hello@unloan.com.au👂

Noté 5 sur 5 étoiles

I switched to Unloan for their rate

I switched to Unloan after my existing lender refused to match Unloan's interest rate. The online process scared me a bit (I'm over 60) but I got through it, with my Unloan reps guidance. The communication was really good and quick. I'm very happy so far.

24 mars 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

Thanks so much for sharing your experience!
We love that you took the leap online, proof that being over 60 just means having better stories and good judgement 😉 We’re especially glad our team could guide you through the process and make it feel comfortable along the way.

Noté 5 sur 5 étoiles

Great experience.

Quick response, great rates and good communication. The application process was easy and smooth. Their platform is easy to navigate. I find them better than the big banks.

27 mars 2026
Avis spontané
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Réponse de unloan.com.au

Thanks for the great feedback! We’re glad the quick responses, clear communication, and great rates stood out. The team is really happy to hear our service is creating such positive experiences for our customers.

Noté 5 sur 5 étoiles

Super quick - great customer service!

I was super impressed with the speed of the process (approved in 1 day!) and the excellent customer service that I have received. I have had direct contact with customer service via text, which has been amazing - I receive responses to my queries in less than 30 mins - very impressive!

9 mars 2026
Avis spontané
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Réponse de unloan.com.au

Love to hear that! The team are always doing their best to give you the right support at the right time through the right channel for you.
Thanks for taking some time to leave that feedback!

Noté 5 sur 5 étoiles

Home loan fast and furious

Easy application, fast response and responsive service… along with the best rates - what’s not to love?

9 décembre 2025
Avis spontané
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Réponse de unloan.com.au

Our people take pride in providing the help you need, and fast. Thanks for the kind words, Bruce!

Noté 5 sur 5 étoiles

Very happy with services

I've been very happy from the start of the loan right through to repayments. It's simple and convenient. I will go to Unloan again if I need another home loan.

4 novembre 2025
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

That's great feedback to receive, thanks! We're stoked to be able to assist you on your home loan journey.

Noté 5 sur 5 étoiles

How refinancing should be!

Straightforward application process and fast turnaround with great communication all the way through. Competitive rates. Simple and friendly interface.

16 mars 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

Thanks Joel, we appreciate the feedback. 'Simple and friendly' is a fantastic compliment, I reckon the team will get a kick out of that.

Noté 5 sur 5 étoiles

So easy

The staff were super helpful I had my loan approved in less than one business day. Simple to apply and reward customers for loyalty unlike most other banks

20 février 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

Stop it. You're making us blush! But I agree, the team here are awesome!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Easy. Better in all aspects than most major banks. Highly recommended

13 mars 2026
Avis spontané
Logo de unloan.com.au

Réponse de unloan.com.au

We're stoked to hear that! We're striving to be easier and easier.

Noté 1 sur 5 étoiles

This has been the poorest customer…

This has been the poorest customer experience we have encountered from any organisation to date. Throughout the process, we were repeatedly asked the same questions multiple times, transferred between different home loan specialists, and subjected to a risk assessment that appears illogical.

24 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

ABSOLUTELY AWFUL

ABSOLUTELY AWFUL - AVOID IF YOU ARE SELF EMPLOYEDThis was the worst experience of my life. Cookie cutter on-line business with absolutely no understanding or reason.
I am a middle aged guy with 80% equity in my home and 50% equity in my investment property.
$50,000- in a term deposit
$350,000 + in super
High income with tax returns.
APPLICATION DENIED OVER A SMALL CLERICAL ISSUE! ABSOLUTELY PATHETIC.
DO NOT DEAL WITH THIS ON-LINE DISASTER - NO CUSTOMER SERVICE.
Refused to escalate to Senior staff.
DO NOT RECOMMEND

11 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

How to waste money with Unloan

Advised at time of borrowing that I would require access to more of my equity in future, advised it wasn't an issue. Went to increase loan very a month after refinancing with them and they don't do it. After many communications was advised only way to get access to any of my $800k in equity was to refinance elsewhere. Firstly that's going to cost me a lot in fees and secondly virtually no lenders will refinance if within first three months with current provider even though I've had a mortgage for 17 years. So they are happy to refinance other lenders loans but not their own. Brokers have advised me they have seen this a bit and don't advise going with unloan if you want access to your equity in your house.

10 novembre 2023
Avis spontané

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