Dreadful! Inexistent customer service. No email, no online form for communication. There’s a phone number that’s not manned and you can only leave a message. Bought some sandals that had a manufact... Voir plus
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Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad cus... Voir plus
L'entreprise a répondu
I’ve had a terrible customer experience frI’m Unze. I returned several shoes due to them being too big and have not received a refund. Even after emailing to chase up several times, I have now just be... Voir plus
L'entreprise a répondu
My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de chaussures
- aussi dans
- Magasin de vêtements
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 – The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.
Coordonnées de contact
286 Green Street, Forest Gate, London, E7 8LF, London, Pakistan
- 03331238693
- info@unze.co.uk
- www.unze.co.uk
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163 avis
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I received my order and I am satisfied
Your shoes please me a lot, there was some young defects for example pastes which missed, but altogether I am satisfied
7 juin 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
What a terrible service!
The shoes were apparently in stock when I placed my order, but I was told about a week later that they did not have my shoes in stock and could not give me an indication as to when they would be back in stock. As if this was not babd enough, this took a while to work out as the emails sent to me were somewhat cryptic and made no sense. So I have to ask specific questions to get the answer I was looking for.
To add insult to injury, I was offered a display pair of the shoes I had ordered and told they did not look good and asked if I wanted them!!!!! I ordered a new pair of shoes, so why would I accept a display pair which was damaged and did not look good??? When I said "No" I was then told again that they did not know when they would be avaiable. I had to email again after a week to find out if there was any update as to when the shoes would be available, but no one knew when they would be in stock.
I was very fed up at this stage, so I cancelled my order. The service has been very bad and I'm not at all impressed!
6 juin 2012
Avis spontané
Réponse de Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
Beautiful Shoes & Quick Delivery :)
Very happy with my purchase :) Very quick delivery and I loooove my new shoes :) Will definitely use again!
6 juin 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Rubbish service
Never got my shoes on time even thou paid for next day delivery , three weeks later still waiting for a pair of shoes, no contact from the seller to advise me with what's happened to the missing shoes. Still charged me for them, cheek!! Crap service never order from there online service again! Rubbish rubbish rubbish..........
4 juin 2012
Avis spontané
Réponse de Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
efficient service, delivery as promised
I ordered the shoes and they were delivered quicker than promised. the process was easy and quick. I recieved my shoes packed well and in good condition. I wore UNZE shoes when I got married so had no question of the quality and I was not wrong to trust them. I will be using UNZE again when I next need dress shoes.
4 juin 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
You are amazing
thanks a lot, i received my command in 14 days, i like my sandal, you are just amazing
4 juin 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Fantastic quality
Delivery was within 2 days,very quick. I ordered some wedding sandals and am delighted with my purchase. The sandals look amazing and I am very please with the quality. That you unze.
Miss.Duncan
4 juin 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Great company to do business with!!
I ordered a pair of Khussa shoes for myself and was a little worried because there was no extra charges for shipping (I live in the US and thought it might cost more) but I shouldn't have worried at all. I received a confirmation email immediately, a second one followed about a day later saying my package was sent and I received my shipment within a couple of days! I received a package from London faster than I get things shipped to me from within the US! If I ever get another pair of these shoes I will definitely order from this store again.
10 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Excellent
Items arrived within a few days...no trouble whatsoever. I only purchased once so far but had no issues. If I have to be picky one of the boxes of the shoes was relatively squashed but the shoes were in perfect condition and I suppose it would not be fair to blame this on Unze either.
10 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
Great shoes at Great prices!
I decided to order from UNZE as they had the best selection of shoes at the best prices. After looking on the high street and there not being much choice i thought this was my best option.
I choose a pair of silver evening shoes as i need them for a dinner at the end of march. The service was quick, they arrived inside 6 days. Unfortunately I will have to return them due to the fact the description stated they where 3" heels. But in fact measure 4" which i am not able to walk in. The shoes themselves are gorgeous and worth the money! So if anyone is thinking of ordering, just be aware the heel height may not be accurate, otherwise happy shopping!
8 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
??????
i ordered glasses and shoes...oops now not in stock took my money awaiting refund................still advertizing glasses??????
7 mars 2012
Avis spontané
Réponse de Unze London
Sir/madam please note that we did not sell glasses so we will be very thankful to you if you remove the negative feedback.
brilliant value and beautiful shoes! but online chat people could do with a little more training!
i bought a voucher from groupon for a discount on shoes. i had trouble using the promo code which was eventually sorted but it did take a while as i dont think the person i was talking to understood english very well or if not they just wernt taking enough attention of what i was saying! it eventually got sorted and my shoes are now hopefully on there way! thank you!
7 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
Excellent prompt service
Ordered the sandals Sunday afternoon arrived Tuesday as agreed. Company communication was excellent so I knew exactly what was going on. Would definitely use Unze again ....also they had so much choice!
6 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
AMAZING
AM REALLY HAPPY WITH UNZES SHOES AND BAGZ ITS AMAZING I ORDERED MY WEDDING SHOES AND BAG BUT IV NOT GOT THEM BUT AM SURE ILL GET THEM 2MMMOR THX THIS SITE MADE ITS REALLY EASY THX ALOT :-) XXXX
6 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
Impressed with the quality
I was a bit nervous about buying online, however i recieved my order fairly quicly and was really impressed. I cant wait to wear all the sandals that i purchased.
6 mars 2012
Avis spontané
Réponse de Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
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