urbanbubble Avis 

John is always so helpful and professional. He doesn’t just look to solve the immediate issue (a problem with getting my packages), but he looks to resolve the underlying cause (incorrect email on system) and does it all with a smile. He’s made me feel really welcome to the building.

I’m always greeted with friendly staff and my parcels are looked after well.

Unacceptable building management!

Ongoing maintenance issues in this building. We were left without hot water for several days due to a long-standing leak in our apartment that had been reported last year and never properly fixed. Temporary repairs were done, which is why the problem escalated.

Lift B is also constantly out of order, causing regular inconvenience.

Poor maintenance, slow resolution of known issues, and no compensation offered despite the disruption and when requested, the request was declined based on it being “reasonable”. Disappointed.

We have been tenants with urbanbubble for three years now and have always found them to be professional and reliable. A special mention to Rose, who is always a pleasure to deal with. Most recently, she arranged an emergency repair for our water controller incredibly quickly, restoring our hot water in record time. It’s reassuring to have such a responsive property manager and agency.

Rose, who is my main point of contact at UB, is just a star. She is very responsive, provides all required information and always makes herself available to provide further clarity if and where needed. Also she is very hands on with managing rental property affairs on my behalf and provides regular pertinent updates which I highly appreciate.

I had a great experience with Xavier from Urbanbubble. He conducted the flat viewing and was extremely helpful throughout the entire process. After the viewing, he gave me a helpful nudge to let me know other candidates were making offers, which allowed me to quickly submit mine. Shortly after, a let was agreed.

In less than 48 hours from submitting my application and references, I was approved to move into the property, which was incredibly impressive.

I also appreciated that other members of the Urbanbubble team checked in while I was completing the application to make sure everything was going smoothly. Overall, a very efficient and supportive experience.

Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either

Only good thing is the staff ,particularly Sheldon

For the cost at least promote a community whatsapp group and put some basic events on

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped reduce stress at a time when moving can feel overwhelming. So far, the experience has been smooth and reassuring.

If Urban Bubble ever opens a theme park, it should be called Chaosland, because in my experience, every interaction with them is a wild ride through confusion, incompetence, and accidental comedy.

One of their signature skills seems to be getting important information wrong — constantly. Dates? Wrong. Details? Wrong. Entire situations? Completely misinterpreted. But don’t worry! They always patch it over with that magical phrase:
“My bad.”
Ah yes, just what you want to hear from the people responsible for managing an entire building. Not “We’ll resolve this.” Not “We take this seriously.” Just a casual my bad, as if they’ve knocked over your drink, not messed up something actually important.

The staff themselves give off a wonderful blend of passive-aggressive charm and money-grabbing energy. Ask a question and you’ll get a response colder than the Arctic. Query a charge and it’s like you’ve asked them to donate a kidney. Honestly, if there was an award for “Least Helpful While Technically Replying,” they’d be unstoppable.

And managing a block? Let’s be real — based on what I’ve seen, they’d struggle to run a bath. Although I suppose if they did, they’d get the temperature wrong, shrug, and say “my bad” before sending an invoice.

The leadership doesn’t break the pattern either. They radiate the same “couldn’t care less” vibe as if customer service is an urban legend they once heard about but never investigated.

So if you love horror movies, thrillers, plot twists, and the adrenaline rush of never knowing what mistake is coming next — Urban Bubble delivers a full cinematic universe.
For anyone looking for actual competent management, though? I’d recommend absolutely anything else.

Urban Bubble building management is a totally unprofessional. They refuse to communicate with residents, don’t even understand the rights that residents and homeowners have within the properties they manage.

They constantly side with developers that they work for and will never go against them. Building maintenance is a lacking and latent defects are never followed up with the developers - always a tenant issue. For a building just over a 18 months only, we shouldn't be having repeated system control failures.

Even reaching out to their CEO gets no response, and their budget management is non-existent. We got sent a letter with an ‘expected’ overrun of operating costs in the £Millions - but they can’t produce financial accounts to back it up.

They certainly do not put the tenant experience first and would advise not moving into a building that they manage.

Xavier didn't just find a tenant for our flat; he expertly guided us through every single step of the process with remarkable clarity.
Highly recommended!

I normally never write reviews, but what Urbanbubble has put me through over the last five months has caused me so much stress, anxiety, and financial uncertainty that I genuinely feel people deserve to know what is happening behind the scenes.

In July, I submitted a Change of Sharer request because I needed to leave the property in September. I did everything correctly:

I informed the agent in writing that I would move out

I followed every procedure they told me

I even paid the £50 Change of Sharer fee, which they accepted immediately

A new tenant moved into my room with their full knowledge and consent

I honestly believed everything was handled.

But now it is December, and because of Urbanbubble’s administrative delays, they have still not issued the new tenancy contract for the new occupant. Instead, I am told:

“The tenancy is on a rolling basis, so it is still legally in your name.”

How is this fair?

The new tenant has been living there for months.
Urbanbubble knew I was leaving.
Urbanbubble took my Change of Sharer fee.
Urbanbubble promised a new contract would be issued.

Yet I am the one still being held legally responsible.

This situation has caused me constant fear and anxiety.
Knowing that someone else is living in a property under my name, while I have no control, no access, and no protection, has made my life extremely stressful. I am preparing for major life changes, visa deadlines, and work relocation, and Urbanbubble’s negligence has pushed me to the point of emotional exhaustion.

For five months, I trusted that they would do their job.
Instead, they left me in a position where I could be financially or legally liable for a property I do not live in, all because they couldn’t issue a simple contract on time.

I have never experienced this level of mismanagement with any letting agent before.

I am now forced to consider formal complaints and legal action just to protect myself from an issue that Urbanbubble created themselves.

If you value your peace of mind, your legal safety, or your basic well-being, I strongly advise you to think twice before renting anything managed by Urbanbubble.
They may leave you carrying the consequences of their delays, just like they did to me.

This entire experience has been devastating and completely unfair. One star.

Awful company - just a total scam - they keep your deposit money and don't pay it back

Lived in my apartment for a year, small 1 bedroom, getting charged a cleaning fee of almost £400 including “bulb repair” for a light that didn’t even work before I moved in. They gave me 2 weeks notice that I had to leave after being told I was able to extend my tenancy another year. It’s been 3 months and I still haven’t had the rest of my deposit back, and I agreed to pay the amount because who knows n how much longer it would take to get my money back. Constantly asked for another fob for a whole year just to keep being told they they’ll “sort it out”

My son left his rental studio room in liverpool 4months ago- it took 3 months to return our deposit and they deducted £222 to deep clean a single studio room ( he left it clean al bar the boiler cupboard and skirting) ! It is illegal to charge deep clean fees plus the fee is ridiculously high for a single room and shows complete lack of negotiation with the cleaner. In addition I overpaid 1 months rent by mistake and 4m later still waiting to be reimbursed. Multiple emails and complaints later still waiting. Do not trust this company

I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.

Bethany was extremely professional and resolved my queries promptly. I wish her continued success in the future.

I’ve been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.

Big mistake working with them and now I’m stuck because of the high fees for ending the agreement.
The companies services are extremely poor. They are slow with responses, they constantly give wrong information. One of the tenants didn’t pay the rent and they didn’t have any advise they just told me to wait. After waiting for five months I was told that I should go to court as it passed three months from the time they left, now I have to pay more charges in court. I was calling Urbanbubble every month about this matter and never told an exact answer about what to do.
They are usually late with sending funds. They were once late for months. Take charges from the funds without telling what they are for. They are slow with responses. Most of the information I receive from them are not correct. When you ask for a specific task that you want they simply just don’t do it.
It was a big mistake working with them the first time and I will be changing as soon as the contract finishes.
I really don’t recommend anyone working with them.

Adeeb at Urban Bubble alway replies to my emails promptly and is very helpful.