Urban Splash Avis 

After having lived at Lakeshore Bristol for three years, my time here comes to an end. Throughout this time Christine, the residential Management team, and Maintenance team have been extremely helpful. Always quick to resolve issues i had with the property. Christine has truly been a pleasure to work with, having made the move in and out process as easy for me as possible; she is someone I will greatly miss.

Roisin was incredibly helpful today. I called this morning to enquire about obtaining a parking permit, and by the end of the day, everything had been sorted and I had received my permit.

Although she hadn’t been through this particular process herself before, she reassured me that she would find out what needed to be done and get it sorted — and she did. Her communication throughout was excellent, and she was also very helpful in answering and clarifying the questions I had.

I’m really impressed with how quickly and efficiently my query was handled and very satisfied with the customer service I received. Thank you so much, Roisin!

I have just moved into a flat in Leeds with my partner. Everything was seamless with the move thanks to Dom at Urban Splash. He was quick to respond to any questions and answered with clarity. He was also very flexible and understanding. Thanks again Dom for helping us!

I rented an apartment in Budenberg Building from Urban Splash, sadly i had no end of issues through my tenancy leading to me moving out.

Firstly be warned on Budenberg building, the power and water has to be supplied by a single criminally expensive provider. You dont get warn of this issue and it is cripplingly expensive.

The power were turned off my the the provider without warning six months into my tenancy due to an unpaid bill by a previous tenant. I lost all of the food and contents of my freezer given it took 24 hours to turn back on.

The lighting in the apartment is inadequate due to switches not working. Due to the age of the infrastructure in the building the switches cant be replaced and Urban Splash wont invest in replacement.

The Car Park has a rat problem making the return to your car perilous.

Lastly getting my deposit back at the end of the tenancy has been tedious. Its hard to tell whether its just incompetence or a wilful determination not to return the outstanding deposit, either way six week after i have left they haven't returned the sum and replies to communication take weeks.

I stress avoid taking a tenancy with them.

I had a great experience with Urban Splash during my two-year stay, and I’d especially like to thank Christine, who was the property manager.

Christine was always incredibly helpful, approachable and professional. Whenever I had a question or needed assistance, she was quick to respond and always went out of her way to help. Her friendly and supportive approach made such a difference throughout my time there.

Having someone reliable and helpful managing the property made my two-year stay a really positive experience. I would definitely recommend Urban Splash, and a special thank you to Christine for all her help and support!

Very helpful with our changing dates. Easy to complete and had any queries answered quickly.

Had a great experience with Urban Splash from initial inquiry all the way to move in and after. Whatever questions I've had Dom had always been more than happy to answer and provide support throughout the process!

We were looked after throughout our time with Urbansplash by Dom. He was extremely attentive over WhatsApp and helped with all of our questions. He made the moving process and logistics so much easier and we really appreciated all of his efforts! We couldn’t have asked for me from him

Free Pizza event for tenants and staff, this was an amazing gesture and the food was amazing and everyone is so friendly.
Big thank you to Lindsay for organizing.
This was part of the Boatshed

I have just moved into a new flat and the process was very easy to navigate. Dom was very helpful throughout the process and very happy with the property.

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our questions promptly.

Move in and out process were both relatively smooth. Management was always quick to respond and Christine was a pleasure to communicate with during my time here!

I had a fantastic experience with my tenancy agent/residential consultant Chris. She was incredibly helpful, professional and supportive from start to finish, always keeping me informed and making the whole process feel straightforward and stress-free.

Nothing was ever too much trouble, and I really appreciated how approachable and responsive she was throughout. Her help made such a difference, and I wouldn’t hesitate to recommend her to anyone looking for a reliable and friendly tenancy agent/residential consultant.

Thank you for all your help! ⭐️⭐️⭐️⭐️⭐️

The Manchester property management team never respond to emails or calls. Very difficult to deal with. Very unprofessional

Very happy with the renting process through Urban Splash.

I recently moved into a property in Leeds. Dom made the process quick and easy and accommodated my move-in date. He was very communicative and made the whole process as seamless as possible. On move-in day, he showed me around the property and explained how everything works. Thank you, Dom.

The flat wasn't properly cleaned before moving in with mould on the fridge and washing machine drawers.
On coming back to clean the washing machine - they left the mouldy seal just lying on my floor for me to dispose of.

They say made for renters but it took me a while to sort out WiFi because there was no connection yet.

They took payment early. Leaving me inconvenienced.

Have previously been poor at communicating, seemingly intentionally ignoring messages to wait to confirm someone else was going to take a flat and then replying to say it's no longer available, even though we were supposed to be starting the process to let.

Pay a lot of money for the flat, should not be expected.

I’ve recently moved into Saxton, Leeds and the process was very smooth! Dom was incredible and when I was initially viewing the property and had many questions he took the time to send a very thorough voice note to answer all my questions. Dom has been incredibly responsive and helpful throughout the process and made my moving experience a lot less stressful than it could have been!

Roisin helped me to rent a car parking space at Saxton. She was super quick to get back to me via email after our phone call and a spot was sorted in a matter of days. Brilliant service!

Move in was swift and efficient. Dom was really helpful throughout the whole process. Answered all our questions and nothing felt too much hassle for him. Miles better than previous agencies I have worked with in the past. Very much recommend.