Mixed feelings about this. Although Harry was attentive and good , but Little pushy on their products which eventually made us to get their extended warranty and guardx. And don’t make our mistake... Voir plus
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Établissement
Changer d'établissementRetford Road, S80 2QD Worksop, England, GB
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Lisez les avis des autres
Thank you to Luke Severn and Mia, at the Worksop branch! They both made a stressful decision and process so much easier, buying our first family car for our growing family. Couldn’t recommend them eno... Voir plus
L'entreprise a répondu
Excellent service at V12 Sports & Classics. Leo at Worksop was very helpful and knowledgeable. Very happy with the VW T-Roc purchased and the price for the part exchange. I would definitely go back to... Voir plus
L'entreprise a répondu
Simon the salesman was very helpful during our visit. He took the time to explain everything clearly and answered all my questions, which made the process easier to understand. I also appreciated that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Coordonnées de contact
Retford Road, S80 2QD, Worksop, England, Royaume-Uni
4,0
Bien
1 k avis
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A répondu à 99 % de ses avis négatifs
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They lie but apparently it’s just me mishearing 😭😂
Bought a car from here lately. Looked at a few and didn’t fancy them. Salesman then showed me a car that was too expensive for me as I was paying cash. Told me he’d get me a “managers special” price with add ons for me to pay less. Signed me up for a “free tracker” with “free installation”. Had me sign up to a years warranty to offset the “loss” they’d take on the car. Told me they were “practically giving the car away” to me. Car had no petrol in it as we took it for a test drive 2 mins up the road and back. Was told they put some fuel in the car for me (big shock, they didn’t. Barely made it to the petrol station). Great start to owning this car. Mia at after sales was fantastic though. Very helpful and explained anything I had a question for. Plus her room had AC!
A week later the “free” tracker was to be installed. The man installing it warned me before he started the installation that it’s not free and they do this a lot to people. I apologise and cancelled the installation as it wasn’t free. Phoned up the v12 team (Angela Okonedo) she told me I must have misheard Jamie the salesman saying that it was free. I’m not stupid or deaf and told her I didn’t mishear anything because that’s what he told me. She got very defensive and very unhelpful from then on.
I’ve lost all faith in anything they say as it’s apparent they’d happily lie to me to sell me things.
(Worksop Branch).
5 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We can see that our Aftersales team is already looking into your concerns regarding the tracker, and a refund has been requested for you. They will continue to keep you updated as this is progressed.
We appreciate you highlighting the positive support you received from Mia, and we'll be sure to pass your kind comments on to her. If you have any further questions in the meantime, please continue to liaise with our Aftersales team, who will be happy to assist.
I was a bit unsure about finding the…
I was a bit unsure about finding the right car, but Jamie really took the time to understand what I needed. They explained everything clearly, which made me feel more confident about the process. The handover was smooth, and they went through all the details without rushing, making sure I was comfortable with everything before leaving. It felt like they genuinely wanted me to be happy with my choice. Really happy with how it all turned out.
27 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your wonderful review!
We're delighted to hear that Jamie took the time to understand exactly what you were looking for and helped make the whole process feel comfortable and straightforward. It's great to know that the clear explanations and smooth handover gave you confidence in your decision.
We'll be sure to share your kind words with Jamie. Providing a personal and supportive experience is something we always strive for, and we're thrilled that you’re so happy with your new car.
Thank you again for choosing us, and we hope you enjoy every journey in your new vehicle!
Fantastic service from start to finish
Fantastic service from start to finish! I originally called about a Mazda hybrid, but unfortunately it had sold. The team quickly sent over some great alternatives, so we booked a test drive for a Jaguar F-PACE hybrid. We absolutely loved it and purchased it straight away — luckily we did, as four other people came to view it while we were completing the sale with Tony, who provided top tear service throughout! We left our old car there and then to drive home in our stunning new car. Such an easy, friendly and efficient experience. Highly recommend, I don't think we'd go anywhere else in the future for our car purchases. Brilliant if you have travelled far as you can sort it on the day. Absolutely brilliant!
26 juillet 2026
Réponse de V12 Sports And Classics - Worksop
Thank you for your fantastic review!
We're delighted to hear about your experience from start to finish. It's great to know that although the Mazda Hybrid had already sold, the team were able to quickly find some great alternatives and help you discover the perfect car in the Jaguar F-PACE Hybrid.
We're especially pleased to hear that Tony provided such a top-tier service and helped make the whole process easy, friendly, and efficient. We'll be sure to share your kind words with him.
We really appreciate your recommendation and are thrilled that you had such a positive experience, especially after travelling a distance to visit us. We hope you enjoy your stunning new car and look forward to helping you again whenever you're ready for your next purchase!
Kelton was very helpful and made the…
Kelton was very helpful and made the process simple. He explained things clearly and addressed concerns about an error code, which really put us at ease. We left feeling reassured.
26 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for taking the time to leave us such a positive review. We're delighted to hear that Kelton made the process simple and took the time to explain everything clearly. It's great to know that he was able to address your concerns about the error code and leave you feeling reassured.
We'll be sure to pass your kind comments on to Kelton. We hope you enjoy your new vehicle, and thank you for choosing us!
the changeover was completed in one day…
the changeover was completed in one day with no problems the car was great and i am very happy i would be very happy to recommend anyone to v12 cars. they have a great range of vehicles to choose from.
29 juin 2026
Réponse de V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that your changeover was completed smoothly and that you’re happy with your new car. It’s great to know you had such a positive experience with us. We really appreciate your recommendation and hope you enjoy your new vehicle. We look forward to helping you again in the future.
The experience at V12 Sports and…
The experience at V12 Sports and Classics Worksop was smooth and straightforward. Jess was friendly and professional, making everything easy to understand without any pressure. She was approachable throughout and answered all my questions clearly. If I ever need another car, I’d be happy to return.
24 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that your experience at V12 Sports and Classics Worksop was smooth and straightforward. It’s great to know that Jess provided friendly, professional support and made the process easy to understand without any pressure.
We’ll be sure to share your kind words with Jess. Thank you for choosing us, and we’d be delighted to welcome you back whenever you’re looking for your next car.
5 stars
5 stars. Big variety of car and helpfull staff. Went through all the steps with me during the vehicle checks and test drive. After purchase they also helped me setting up my insurance and vehicle tax. Definetly recommend a visit.
12 juillet 2026
Réponse de V12 Sports And Classics - Worksop
Thank you for your fantastic 5-star review! We're delighted to hear you had such a positive experience with our team. It's great to know you found the vehicle checks, test drive, and handover helpful, and that we could assist with arranging your insurance and vehicle tax too. We really appreciate your recommendation and hope you enjoy your new car. Wishing you many happy miles ahead!
Good staff and accommodating staff…
Good staff and accommodating staff dealing with the financial side very good after the deal was struck, only disappointing thing for me was the trade in value at the beginning was very low compared to what they're online value would be, but they are able and willing to negotiate, so I'll give them credit for being flexible.
19 juillet 2026
Réponse de V12 Sports And Classics - Worksop
Thank you for taking the time to leave us a review. We're pleased to hear that you found our team helpful and accommodating, particularly during the finance process, and that you appreciated their willingness to work with you.
We also appreciate your feedback regarding your part-exchange valuation. We always aim to offer fair and competitive valuations based on a range of factors, the valuation is done based on seeing the vehicle in person, however, we're glad we were able to reach an agreement that worked for you.
Thank you for choosing us, and we hope you enjoy your new vehicle. We look forward to welcoming you again in the future.
V12 has been the worst company I have…
***Response - My finance company has now resolved the issue for us. I will not be contacting your aftersales department, as previous attempts have involved long hold times, being passed to someone else, and promises of a callback that never materialised.***
V12 has been the worst company I have ever dealt with. Every attempt to contact them was met with slow responses, unhelpful staff, and outright disrespectful treatment.
We purchased a car from them that turned out to have a cracked head gasket. After six months of the vehicle being repeatedly in and out of the garage — leaving us without transport for majority of this time — we requested a full refund.
They then attempted to charge us £1,000 on three separate occasions. Each time the finance company rejected the charge, V12 simply changed the reason and tried again. After over a month of chasing them, they finally agreed to repay the full amount. However, over a week after confirmation, we received an email today stating that the refund still hasn’t been signed off — despite being told it would be processed within three days.
Avoid V12 at all costs. The moment you drive away with the car, they’ll do everything possible to make your life difficult.
1 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for taking the time to share your feedback. We're sorry to read that you're dissatisfied with your experience and appreciate you bringing your concerns to our attention.
We understand that situations involving vehicle repairs and refunds can be frustrating, and we're keen to ensure your case is reviewed fully. As your comments relate to an individual case, we'd like the opportunity to look into the details and provide you with an update.
Please contact our aftersales team to discuss further.
We take all customer feedback seriously and are committed to reviewing concerns thoroughly.
Would recommend V12 Sports and…
Would recommend V12 Sports and Classics. Luke Severn was wonderful, he took great care of us and explained everything. Thank you Luke you made buying this car enjoyable. Mel and Kay.
18 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your wonderful review, Mel and Kay! We're delighted to hear you had such a positive experience with Luke. We'll be sure to pass on your kind comments to him. It's great to know he made the process enjoyable and took such good care of you. We really appreciate your recommendation and hope you enjoy your new car!
The staff were very friendly
The staff were very friendly, I was just annoyed about the hidden costs, an extra £3000, for the warranty, I was told at the end of the purchase of the vehicle and when I questioned about it was told I had to take.
15 juillet 2026
Réponse de V12 Sports And Classics - Worksop
Thank you for taking the time to leave your feedback. We're pleased to hear you found our team friendly. We're sorry to learn that aspects of the purchasing process did not meet your expectations. We appreciate your comments and will take them on board as we continually review our customer experience. If you would like to discuss your experience in more detail, please feel free to contact our customer service team directly.
The handover process was great and felt…
The handover process was great and felt very relaxed. Luke was friendly and professional, making things easy to understand. He took his time to go through everything, which made me feel more comfortable about the whole process. It didn’t feel rushed at all, and he was approachable throughout. His focus on making sure I understood everything really stood out. It was clear he had a strong customer-focused approach, which I appreciated during what can be quite a stressful experience.
16 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you so much for your kind feedback. We're delighted to hear that you had such a positive handover experience with Luke. It's great to know that his friendly, professional, and customer-focused approach helped you feel comfortable and well-informed throughout the process. We'll be sure to pass your comments on to him—they'll mean a lot. Thank you for choosing us, and we wish you all the best moving forward!
I had a good experience with V12 Sports…
I had a good experience with V12 Sports and Classics Worksop. Kelton and his staff, Khalil and Kailem, were helpful during the process of buying a car. They kept me informed throughout and were quick to respond whenever I had questions. They also followed up when necessary, which I appreciated. The deal on the car was good, and the service made it all straightforward. Even got a coffee while sorting things out. Very happy with how it went!
Well done boys.
16 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience with us at V12 Sports and Classics Worksop. It's great to know that Kelton, Khalil, and Kailem kept you informed throughout the process, responded promptly to your questions, and made everything straightforward. We're also pleased you were happy with the deal—and that we could keep you fuelled with a coffee while everything was being sorted! We'll be sure to pass your kind words on to the team. Congratulations on your new car, and we hope you enjoy every mile. We look forward to welcoming you back in the future!
Fantastic service
From start to finish the whole process of purchasing my vehicle was fantastic. I cannot thank Mia, Jess and Dean enough for all of their patience, help and support. They were fantastic
3 juillet 2026
Réponse de V12 Sports And Classics - Worksop
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience from start to finish. Mia, Jess, and Dean will be thrilled to know their patience, help, and support made such a positive difference. We truly appreciate your kind words and your trust in us. Enjoy your new vehicle, and we look forward to welcoming you again in the future! 🚗
Réponse de V12 Sports And Classics - Worksop
Thank you for your fantastic 5-star review! We really appreciate you taking the time to share your feedback.
We're delighted to hear you had a great experience with Tony & Mia. Our team always aims to provide a friendly, professional, and straightforward service, and it's wonderful to know we met your expectations.
Thank you for choosing V12 Sports & Classics, and we hope to welcome you back again in the future. Enjoy your new car!
Helpful
Tony and Mia were very helpful and efficient during the purchase of my new car
11 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your 5-star review! We're delighted to hear you had a great experience with Tony & Mia.
Our team works hard to provide excellent customer service and make every visit as smooth and enjoyable as possible, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new car!
Gernell & Mia made the process…
Gernell & Mia made the process efficient and took time to explain any questions. Thank you for making this process easy.
11 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your 5-star review! We're delighted to hear you had a great experience with Gernell & Mia.
Our team works hard to provide excellent customer service and make every visit as smooth and enjoyable as possible, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new car!
The process went smoothly
The process went smoothly. Everything was well organised, making it straightforward to get through. Communication was clear, and there were no unnecessary delays or complications. It all felt efficient and practical.
11 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your 5-star review! We're delighted to hear you had a great experience with us.
Our team works hard to provide excellent customer service and make every visit as smooth and enjoyable as possible, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new car!
V12 dealership
Simon was friendly and approachable, he answered all out questions and kept us informed through the process, Olly was friendly and he came across as magical
11 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you had a positive experience with us.
It's great to know that Simon was friendly, approachable, and kept you informed throughout the process while answering all your questions. We're also pleased to hear that Olly made such a memorable impression!
We'll be sure to pass your kind comments on to Simon and Olly. Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car!
Great experience
Simon at V12 Sports and Classics Worksop was very thorough. He took the time to explain everything clearly and answered all my questions without rushing me. The process felt smooth and easy, with no unnecessary pressure or pushy sales tactics. I appreciated having the space to make a decision in my own time, which made things much more comfortable. It was a straightforward and well-managed experience that left me feeling confident about my choice.
11 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Worksop
Thank you for your wonderful 5-star review! We're delighted to hear that Simon provided such a thorough and professional experience during your visit to V12 Sports & Classics Worksop.
It's great to know he took the time to explain everything clearly, answered all of your questions, and ensured you never felt under any pressure. We believe buying a car should be an informed and comfortable experience, so we're pleased you felt confident in making your decision.
We'll be sure to pass your kind comments on to Simon. Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car!
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