The price you get told will probably be changed, Vanarama should say 'provisional' price. The connection between Vanarama and the actual leasing company is patchy, in my case VW, the leasing company s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I reall... Voir plus
L'entreprise a répondu
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... Voir plus
L'entreprise a répondu
Fantastic communication from all of the team at Vanarama, especially Shabs who mainly dealt with myself. No pressure on selling to yourself, with the best deal possible that they could find for you. E... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Coordonnées de contact
Mark Road, HP2 7BW, Royaume-Uni
- www.vanarama.com
4,7
Excellent
8 k avis
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Appalling service from start to finish…
Appalling service from start to finish for someone looking after elderly parents and completely dependant on this happening. Placed the order over 3 months ago, had little to no contact other than automated messages telling me all was OK. Until after all that waiting I was informed that it would be at least another 6 months before I could get the car I was told would have been here by now. The issue was down to communication between Vanarama and factory / dealer. I was then given the option to change the car without the need to go through further finance check etc. Did this and changed the car and was then told the whole thing was falling through even though the car was the same value etc. So after 3-4 months I'm being told there's no option and they have wasted all this time whilst I have a dire need for transport for my parents! What a complete waste of time, and Vanarama are not interested in the significant inconvenience they've caused my parents health and living conditions without a car. To say I'm vexed would be an understatement. The only option I was given was to cancel the order and make a new application which might lead me down the same garden path again. No recourse for this company messing their customers about, causing significant inconvenience and not paying the price as they just put the phone down and the problem goes away from them. Sort out your processes, how do you allow this to happen to your customers?
8 octobre 2025
Avis spontané
Réponse : Vanarama
Good afternoon Mr Jan, thank you for taking the time to leave feedback.
I have looked further into this and can see the order was initially delayed due to the supplying dealer not submitting the order on their end, and not informing us for a number of weeks. We liaised with the relevant parties and managed to source a new vehicle however, we take full responsibility for the lack of contact around this.
Upon trying to rectify this issue, the finance company let us know they would not be proceeding as the vehicle which was ordered in your name is being used by an individual not directly associated with you at your current address.
I appreciate this is not the outcome you were expecting and sincerely apologise for the additional stress this has added to your current situation.
Thanks,
Lauren
I personally found vanarama a great…
I personally found vanarama a great company to lease a car from they were very helpful every step of the way!!!! One person in particular Paul 👍very helpful indeed and I thank him for that 💯and to the hole team thank you 🙏
8 octobre 2025
Réponse : Vanarama
Hi Tim,
We're happy to hear that you had a great experience leasing a car. We appreciate your positive feedback and are so glad that our team was helpful every step of the way for you. Thank you!
Thanks,
Lauren
Réponse : Vanarama
Hi Peter,
We're happy to hear that you had an excellent experience with our service. Thank you for your positive feedback
Thanks,
Lauren
Réponse : Vanarama
Hi David,
We're happy to hear that our explanations were clear. Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
Very smooth and easy process so far
6 octobre 2025
Réponse : Vanarama
Hi Paul,
We're happy to hear that your experience has been smooth and easy! Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
your operative was very good
your operative was very good, knowledgeable about the car that I wanted. He was polite and a credit to your company
5 octobre 2025
Réponse : Vanarama
Hi Christopher,
We're happy to hear that you found our operator to be knowledgeable and polite. It's great to know they were a credit to our company. Thank you for your positive feedback.
Thanks,
Lauren
Wouldn’t deal with Vanarama again
From start to finish I have been messed about by Vanarama when leading a van.
From extras I asked for not being put on the van, to van not being delivered when I was told on 3 occasions. Then after 2 months they have started chasing me for service plan payments even though I’ve been telling them the payments weren’t being taken despite direct debit being set up.
I have to say that the vehicle I have (Peugeot Van) is superb but that’s not actually down to Vanarama
Will I lease from them again when this lease runs out? No!
3 octobre 2025
Avis spontané
Réponse : Vanarama
Good afternoon Chris, thank you for taking the time to leave feedback.
We appreciate delayed deliveries have serious impacts on our customers, especially those who are relying on their vehicle for work purposes. Our deliveries team chased the supplying dealership tirelessly and unfortunately, could not prevent delivery from being rescheduled. Due to the inconvenience this caused, we arranged for the dealership to compensate you.
Regarding the missing accessories, we take full accountability for this issue and arranged reimbursement for the fitment of the ladder roller.
We understand how frustrating you must feel with the issues that have occurred and sincerely apologise for this.
Kind regards,
Lauren
Good customer service
2 octobre 2025
Réponse : Vanarama
Hi Cathal,
Thanks for taking the time to leave positive feedback. It means a lot to us!
Thanks,
Lauren
A well laid out website giving lots of…
A well laid out website giving lots of choice and everything explained, no hidden fees anywhere.
Once I made my choice and applied on line I was kept in touch with the progress and procedures meaning I knew what was going on at every stage.
2 octobre 2025
Réponse : Vanarama
Hi Donald,
We're happy to hear that our website's layout and clear explanations were helpful. We appreciate your positive feedback regarding our communication throughout the process. It's great to know you felt informed at every stage. Thanks for sharing your experience.
Thanks,
Lauren
Arranging a new car lease
Godfrey was extremely helpful snd polite, very clear in all steps of the process. He kept me well updated and answered my questions fully, coming back to me promptly with answers to queries.
10 septembre 2025
Réponse : Vanarama
Hi Barbara,
We're happy to hear that the process was clear and helpful. We appreciate your positive feedback and are glad the updates and answers to your questions were prompt and thorough. Thank you!
Thanks,
Lauren
Réponse : Vanarama
Hi Thomas,
We're glad our sales team was helpful. We appreciate your positive feedback.
Thanks,
Lauren
Would highly recommend
Would highly recommend. The easiest and quickest way l have dealt with a lease company.
29 septembre 2025
Réponse : Vanarama
Hi Zoe,
We're happy to hear that your leasing experience was easy and quick. Thank you for recommending us; we appreciate your positive feedback a lot!
Thanks,
Lauren
Réponse : Vanarama
Hi Richard,
We're glad you found it easy to sort out your new van and that our assistance was helpful. Thanks for your feedback!
Thanks,
Lauren
Everyone is always so helpful and has…
Everyone is always so helpful and has really helped me be able to get a new car.
25 septembre 2025
Réponse : Vanarama
Hi Naomi,
We're happy to hear that our team was helpful during your car-buying journey! Thank you for sharing your positive experience with us; we appreciate it.
Thanks,
Lauren
Transparency and great communication
Transparency and great communication.
I was surprised how easy it was to deal with Vanarama. The staff guided me through the process with no pressure to do anything.
22 septembre 2025
Réponse : Vanarama
Hi Archie,
We're happy to hear that you found our process easy and transparent. It's great to know our team provided guidance without pressure. Thank you for your positive feedback!
Thanks,
Lauren
Happy Customer
I have been a customer of Vanarama for atleast seven years and each time my lease is up for renewal they make the whole experience pain-free. From explaining the whole process to linking up collecting and delivering of vehicles, my experience with them is flawless
24 septembre 2025
Réponse : Vanarama
Hi Yvonne,
We're glad you enjoyed your experience. It's great to hear that we consistently make the leasing process pain-free for you, from start to finish. Thank you for being a loyal customer for seven years and for sharing your positive feedback.
Thanks,
Lauren
Excellent Service Experience
Great, efficient customer service and very friendly staff. Everything was handled quickly and with care, making the whole experience smooth and pleasant. Highly recommend!
22 septembre 2025
Réponse : Vanarama
Hi Lorraine,
We're happy to hear that our staff provided great, efficient service! It's wonderful that everything was handled quickly and with care, making your experience smooth and pleasant. We appreciate your recommendation!
Thanks,
Lauren
Really good experience
Really good experience , very helpful and efficient
would recommend vanarama to all my friends
10 septembre 2025
Réponse : Vanarama
Hi Dean,
We're happy to hear that you had a really good and efficient experience. It's great to know our service was helpful. Thank you for recommending us!
Thanks,
Lauren
Réponse : Vanarama
Hi David,
We're glad you found our process quick and easy. Thank you for sharing your positive experience with us!
Thanks,
Lauren
Réponse : Vanarama
Hi Watson,
We're happy to hear that you found our customer service to be self-efficient. We appreciate your positive feedback and thank you!
Thanks,
Lauren
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