Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
L'entreprise a répondu
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Voir plus
L'entreprise a répondu
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Voir plus
4,5
Excellent
354 avis
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I decided to try quit smoking
I decided to try quit smoking. I’m at an age where if I don’t stop now, my lungs won’t heal. I’ve done it cold turkey before and got withdrawal symptoms, therefore wanted to find a replacement which would give me the nicotine I need, but not have the impact on my lungs.
My mate introduced me to Velo, I’ve been using it for 2 weeks and I haven’t touched a cigarette since. Very happy with both the service and the product so far.
Highly recommend for those trying to quit smoking!
27 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Marcus, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Quick and friendly customer support
Yolanda M helped me yesterday, they were very helpful and very swiftly dealt with my issue. Thank you so much, very happy!
30 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent Chstomer Service
The customer service is absolutely fantastic. I had an issue with one of my orders and a member of staff (Nina) was really helpful and polite and resolved the issue for me.
24 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Parcel wasn’t delivered due to the…
Parcel wasn’t delivered due to the courier but Velo resent the order and Nina kindly added two free cans. Smooth and easy resolution.
22 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
I just wanted to take a moment to share some great feedback
I just wanted to take a moment to share some positive feedback. I recently had an issue with an order that wasn’t delivered as expected, and it was promptly resolved by Frenklin E from the customer service team.
Frenklin took ownership of the issue from the outset and worked efficiently to reach a quick resolution. It was a really great experience, and I appreciate the excellent service provided.
9 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Lauren, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service
Brilliant service. Even though I didn't get my order this month (not Velo error) but I started a chat, submitted all my info. Problem was identified by and amazing customer service representative. Sorted out and new order was placed. Thanks again for listening and doing a wonderful job to solve the issue.
9 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Carla, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Very helpful and responsive staff
Very helpful and responsive staff. After a long time of custom to this company I received my first faulty product! Usually it would be a problem with most places, but not here! They quickly resolved the issue and provided excellent service.
7 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Kyle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo good, Evri bad
The products from Velo are good and have kept me from smoke for a number of years. It's a good peicw and stocked in many shops. I decided online and het and even bigger saving, nearly half price if you order 20 at a time and sign up to their subscription, which you can cancel or pause at any moment. THE BIG LET DOWN of my whole experience was Evri.
My first 3 deliveries were left outside a house in the same postcode area, I spent ages searching for the package when I got a text saying they had delivered to me. This delivery system was clearly not working for me , so I decided to opt for a shop that they can drop the package off and I would willingly collect from there. For 2 months this worked well but last week my package was lost , it had made it part way to me but Evri have not delivered to me. I pointed this out which lead to an enquiry by Evri, who searched a warehouse for 2 days and concluded it was lost in the network. I still havent had the package.
Velo stepped in and followed the email chain to see exactly what had happened. The were absolutely brilliant and replaced my product with the exact original order and added 2 extra cans. Wow what a wonderful thing to do, and I very much hope they can claim their losses from Evri.
Velo please change your delivery company.
1 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Miles, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
DO NOT ORDER FROM VELO - No Refund
They have changed their courier who for the past 6 days cannot find the address, even though I have been ordering my Velo from them for the past 3 to 4 years. Their customer services cannot help and they cannot contact the courier and their management do not call back. The courier FinMile have no real tracking service and you as the customer cannot contact them directly, there is just a form to fill in and no one gets back to you. They are refusing to give me a refund. So bad. I am now stuck.
7 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello and thank you for taking the time to leave your feedback. We were sorry to hear of the issues regarding the delivery of your order. We will do our best to try and resolve this for you.
Replaced an out of date product that I…
Replaced an out of date product that I bought from a supermarket straight away. Considering I DIDN’T order this from their website I was really grateful that they sent out a replacement straight away, next day delivery and offered a refund. Love the product, great customer service.
7 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with a missing part of an…
Had an issue with a missing part of an order within 24 hours was sorted out and dispatched for next day delivery free of charge
3 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Rhys, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
I absolutely love the lime flame…
I absolutely love the lime flame product and buy it through the subscription service on the website.
Had a small issue with a can that was replaced straight away.
1 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Danny, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer Service is excellent
Customer Service is excellent. I had a problem with some burst pouches in a can I just opened. Sent them some photos and a replacement can was on its way before close of play that same day.
1 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Kevin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great service
Great service. Subscription deliveries always on time. I had an issue recently where part of my usual order was missing. I emailed customer service and they got back to me quickly and went above and beyond to sort the issue. Excellent all round.
1 octobre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
A* customer service
Fantastic customer service. Easy to use chat service. My enquiry was dealt with promptly and effectively. Highly recommend.
27 septembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Good communication and great service.
Good communication and great service.
Even Londons clinics use these products, so it's NHS aproved as far as I know. As I quite often in hospitals, in Mental health area, that's how I started to use them at home as well.
24 septembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Anda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Ladies of a certain age
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me validate myself. Also my fav vape have been discontinued and they offered me advice on best options. Thank you so much.
24 septembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Susan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Réponse : Velo United Kingdom
Hello Nicoletta, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer Service is great and very…
Customer Service is great and very helpful.
18 septembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Ant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had a little problem with the website and an order that was quickly resolved within two emails, great customer service, Can’t wait to try the products when they arrive!
18 septembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Cory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
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