Ventura Roof Tents Avis 

William provided a great service and demonstrated all of the products, on arrival everything was set up and we were met by a very friendly and professional team, they gave us a great deal on a bundle of equipment, would highly recommend.

We’ve had a few issues with awning brackets being sent back and forth as they didn’t fit our car and they rave on about it fitting most cars and roof racks. We purchased the top end Halfords roof bars and it’s fitted on a VW Tiguan so thought it would be ok considering it is a SUV. We ended up having to drill our own holes in our brackets.

Regarding the roof tent easy to set but absolutely awful in any slight wind! Currently writing this at 3am in the morning at just 25mph wind gust and the noise is unbelievable! Not a good start to trying out roof tent camping!

Ventura roof tents have been extremely helpful. Starting even before I bought the tent, with help on purchasing and choosing. They even helped me to swop the tent when I decided to go for the extended version from the standard.
The quality seams touch too, and great value for money.

The entire Ventura Tent customer service team are amazing and with an owner like William setting the standards everybody strives to give outstanding service. These days it’s so nice to talk to somebody on the phone without pressing menu buttons and being on hold for ages ! Thanks to all of you !

Well I bought my roof tent5 years ago great price then, still is now and still going strong. I'm just fitting it on a new truck and lost some of the fixings. Rang ventura, couldn't be more helpful so I bought the thermal liner at the same time and got a great deal from them with some extras.

Ventura tents customer service aka (William & Charlotte) were absolutely fantastic, they went out of there way to make sure everything was to expectations.
Delivery was very quick through DX & DHL (Multiple items).
Royal Mail on other hand was a little hazy, I'm still waiting for one more item ( thermo insulation inner) which is still in Swansea (why I don't know, as I'm in Sheffield).

I purchased the anti theft nuts, 1.4 Deluxe with annex, thermo inner, 270 awning and light, to which have just arrived as of 25/11 (*apart from the thermo inner*which I'm still waiting by RM). None have been opened as yet, so can't comment on the product itself, but judging by the other comments, I won't be disappointed - vehicle it's being fitted to is a TOYOTA LANDCRUISER COLORADO 95.

Huge thank you to the Ventura team...
Regards
Gary J

Very fast delivery and received lots of free extras.

The roof tent is excellent and is easy to set up. The only suggestion I have is to have an option for a shorter annex for smaller cars.

Overall, very impressed.

I had an exceptional experience with Ventura Roof Tent Company! From start to finish, the service was smooth, and professional, and exceeded my expectations. The team was incredibly efficient and attentive to every detail.

What truly stood out was the friendliness of the staff. Everyone I interacted with was welcoming and eager to help. They went above and beyond to ensure that I was informed and satisfied throughout the entire process.

The combination of excellent service and a supportive, friendly team made my experience with Ventura Company fantastic. I highly recommend them to anyone in need of reliable and top-tier service. I will definitely be choosing Ventura again in the future!
Special thanks to William,

Dealing with the people at Ventura roof tents is a pleasure. Always happy to help and answer any questions in detail. A really personal service. My tent arrived really quickly. The product is extremely good quality and well constructed.
I went for the extended version with annex. Very easy to fit with clear instructions. Nothing fiddly or awkward.
Using the tent is a breeze. Fitting the annex is done in minutes and you’re all ready to go.
Great, comfortable mattress. A very spacious tent. Ample room for 2/3 adults. The first time we used it was in quite strong winds and it held up superbly. The view is great from the various openings. Much better than being down on the ground. A very different camping experience.
Annex is spacious with room for a few people to sit and perhaps 2 to sleep comfortably. Really handy for setting up or storing your equipment or an alternative living space when the weather isn’t playing ball.
The ladder is also great quality and very trustworthy.
Had some great weekends in this excellent tent already. Looking forward to many more now that I’ve ordered the thermal inner tent to extend the season. Packs away super-easily too.
Thanks Ventura!

We hit a bit of a snag with our Ventura Tent annex whilst on holiday in France and contacted Ventura customer services advising what had occurred.

I can only say that the response received was immediate and positive with a solution as to how the matter would be resolved. No quibbles, no trying to wriggle out of providing a replacement.

Email updates were received on a regular basis in relation to the collection and dispatch of a replacement of our tent annex.

Overall my experience as been extremely positive and can only thank the Ventura Team for their professionalism in dealing with our problem with respect and an understanding of the predicament we found ourselves.

Had a great experience with the customer service team at Ventura recently. After purchasing a 270 degree awning which was faulty and unfortunately broke while being set up, the team went above and beyond to resolve our issue. They agreed to exchange it for a standard side awning and refund the difference in price as we did not want another 270 degree awning. Within a week they had a sent us a box to send ours back, collected it, sent us our new one and issued the partial refund. After using our new awning over the weekend we are much happier with it, and very pleased with how the team resolved the issue.

I've had the tent just over a year, and it is fantastic, but what really makes the difference is their customer service, friendly, helpful and genuinely very responsive.

I couldn't recommend them enough

Buy Cheap, Buy Twice. Be prepared to have very incomplete instructions, but that's fine it's relatively ok to figure it out. The issue lies with the wrong parts being sent. I ordered the Deluxe 1.4 Roof Top Tent and the 2.5m side awning. For the tent luckily I had spare parts such as nuts, bolts lying around but for the side awning the drill holes for the bracket were misaligned. I couldn't drill new holes as every hole was off and the spacing of these incorrect holes didn't allow for new ones. I did buy my items in 2021 but only got round to fitting them recently. Unfortunately I wont be able to take the side awning on the trip with me without fabricating new brackets. Edit: The order number for the awning was ORDER #5628. Edit 2: Customer service did call upon seeing this review and offered new parts / discount on other items. Kindly declined as I am based abroad so it's a bit of a faff but appreciate the customer service and the offer.

Well Iv slept in my rooftent a few times now but last night I got to test it to the limit with gale force wind & rain. It help up soooo well! Leaked the smallest amount in the corners but we were in the middle of a 60mph storm!!

Would highly recommend! Loads of space, comfy & retains heat well! Overall would recommend! 😊

The tent we purchased some years ago is great! It has plenty of room for myself and my husband. It is a family size (8 or more people), we like the extra room. We are having a problem finding a few poles. This past year we had two splinter on us. We are hoping that you can lend a hand or point us in the right direction. Most of the information I have included what I can find.
JCA-2090 Vacation Cottage Cabin Tent CA 51122
Store UPC 727002100179
WMC-2012-CV2090B
The above tent was purchased @ Walmart Canada.

Really amazing tent, friendly instalation team, and I would recommend to all my friends. Best value for money. Ventura 1.4 extended. Will be back next month for the annex.

the free camping kit is just a bag full of chinese crap not worth sending out

Brilliant friendly company. Happy to listen to my requirements as was undecided on what I wanted and advised me accordingly. Excellent price and arrived promptly. Easily assembled and great quality. Recommend to all

Brilliant company to deal with. Order on the Tuesday and delivered by Thursday. The ladders where not big enough to reach the top of my patrol but I simply emailed them and they sorted an extension for the ladders straight away. Great communication and brilliant team to deal with. Can't wait to get out and use my new tent

Amazing from start to finish, delivery company was brilliant, and Ventura customer service was brilliant, they went above and beyond to make sure I was happy . Had one or two issues but they were resolved straight away. All I can say is before leaving any feedback, if you have an issue, speak to the guys first. Been on our first trip to sandsend whitby and parked right on the seafront, the sounds of the sea kept us up all night so next time will be looking for somewhere a bit more secluded, can’t wait to get out there this summer. Would highly recommend Ventura roof tents .many thanks to them :)