I'd just like to share that we had a fantastic trip with Venture Ashore on 28th March. My wife and I were very pleasantly surprised to find that we had a private SUV for the duration of the... Voir plus
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Lisez les avis des autres
Our tour director was fantastic and the tour was informative. The rubs and chicken from captain”s was delicious. We especially liked the Topper’s Rum Distillery tour and got to meet Topper himself. Th... Voir plus
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Olivia really took care of my group of veterans. Each excursion was perfect for our group. The one that really stood out was out Ruins tour in Costa Maya. One of my clients was really worried about... Voir plus
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Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no intern... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!
Coordonnées de contact
2810 N Church Street, 19802, Wilmington, Etats-Unis
- 1-888-927-3620
- support@ventureashore.com
- www.ventureashore.com
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234 avis
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Left high and dry when we ventured ashore
April 2025
We booked a fabulous cruise to Hawaii earlier this year with a helicopter trip to be a very special treat on Kauai Island with Venture Ashore. We paid £594.54 for our two tickets for a Delux Waterfall Flight of the island. We had been given exact instructions where we had to meet our transportation for the trip once we disembarked our ship. We waited and waited. No one came to collect us. We re-boarded our ship and made many phone calls to resolve this problem. Eventually having got through to someone, we were told we had to make our own way there and that they did not pick passengers up from ships any more. I actually had all the paperwork saying they would pick us up. Our final day on what would have been a fabulous trip was so disappointing. We never managed to see any of the island as all the trips had by this time gone. On return from our holiday, I contacted my credit card company (for which I had paid for the trip) who were very helpful. Nevertheless, Venture Ashore's reply was that we were not entitled to a refund as we were a 'no show'. I sent all the emails through to my credit card company - showing clearly that they said they would pick up. Finally, this matter has been resolved and I have my refund but nothing can put right the disappointment we felt on that last day of our cruise of Hawaii.
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12 avril 2025
Avis spontané
Réponse : Venture Ashore
Thank you for taking the time to share your feedback regarding your recent experience with Venture Ashore.
We’re sorry to hear that your day didn’t go as planned. Our local partner did their best to accommodate the situation by rebooking you onto a later flight at 11:20 AM. Unfortunately, it appears there were further complications in reaching the meeting point in time for this departure.
We sincerely apologise for the inconvenience you experienced on arrival.
Your experience is important to us, and we will continue to review what happened to help improve our service going forward.
Réponse : Venture Ashore
Thank you for your great rating on your groups Venture Ashore excursions in Alaska. We are glad you enjoyed the tours and hope to work with your group again next time you travel!
Mixed Ventura
The evening entertainment in the theatre was superb .
The entertainment after 11.00pm was very average . Only one bar had something happening and then to 11.30 only . The entertainment structure was lacking .
The catering staff and kitchen staff, serving staff were of a very good standard .
The boat had a lack of activities especially during sea days .
The resident Headliners group was outstanding . Visiting acts including a Dutch band trio were very entertaining.
The Ventura only had 2 tenders for around approximately 2000 folk wanting to get ashore in Guernsey. Waiting time both ways was excessive.
Cleaning staff were excellent.
Enjoyed the cruise , 🚢 requires upgrading .
27 août 2025
Réponse : Venture Ashore
Hi Brian,
Thank you for taking the time to leave a review.
It appears that your comments relate to the overall cruise experience rather than an excursion booked through Venture Ashore. As a provider of independent cruise excursions (not the cruise itself), we would love to hear about your specific experience with any of our tours.
If you did join a Venture Ashore excursion, we’d be truly grateful if you could share your feedback on that part of your trip, it really helps us continue delivering memorable, high-quality experiences to our guests.
Thank you again, and we hope to welcome you on another adventure soon!
Charming Tour Guides
I took 2 tours with Venture Ashore: 1 in Puerto Plata, the Dominican Republic and 1 in Philipsburg, St. Martin. Both tour guides were excellent. They were personable, respectful, knowledgeable and lots of fun! Both tours were great!
7 janvier 2025
Réponse : Venture Ashore
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that you enjoyed both of your tours with us in Puerto Plata and Philipsburg. It’s especially great to know that your guides made such a positive impression, being personable, respectful, knowledgeable, and fun is exactly what Venture Ashore strives for on every tour.
We’re so glad you had a great time and truly appreciate you choosing Venture Ashore. We hope to welcome you on another adventure soon!
We took two tours with Venture Ashore
We took two tours with Venture Ashore, Rome, Italy (6-18), and Cannes, France (6-21). I can’t say “thank you” enough for the wonderful and knowledgeable drivers we had. Both of these tours were private ones and they were fabulous. Our driver in Rome surprised us and took us to places we didn’t even know about, plus he was able to get us to the places we wanted to see. He also took us to a restaurant that we thoroughly enjoyed. Our Cannes driver took us all over as well and told us and showed us the sites. I won’t be using anyone besides Venture Ashore anymore. You really did a phenomenal job! We only had so much time (we were on a cruise), but we saw A LOT during both tours. Thank you again!
18 juin 2025
Réponse : Venture Ashore
Thank you so much for your kind words and for choosing Venture Ashore for your tours in Rome and Cannes! We are absolutely delighted to hear that both experiences exceeded your expectations.
Our team takes great pride in offering knowledgeable, flexible, and personable drivers, especially for private tours where customization makes all the difference. It’s wonderful to hear that your driver in Rome not only brought you to iconic sites but also introduced you to hidden gems (and there are plenty of them in Rome) and even a memorable local restaurant! Likewise, we’re so pleased that your Cannes driver provided a rich and scenic experience despite the limited cruise time.
We truly appreciate your trust and support, and we look forward to helping you create even more unforgettable moments on future adventures.
Thank you again, and we hope to welcome you back soon!
Great time in Cozumel!
the excursions are the same or better than available on the cruise lines. they offer same guarantee to be returned to the cruise ship prior to departure. in 2025 we did the Cozumel open air bus ride around town, visit downtown (some walking & shopping). next stop was Mayan experience. sampled some tequila (don't buy any- it's too expensive). last stop was at a roadside cafe on the coast (rocky, not sand). had a strong rum drink in a hand cut coconut. pickup was fine. excursion was as described. our experience has been having a great guide, someone we could talk with, ask questions and laugh with.
17 mars 2025
Réponse : Venture Ashore
Thank you so much for sharing your experience with Venture Ashore and for the thoughtful review!
We’re thrilled to hear that our excursions met, and even exceeded, your expectations compared to those offered directly by the cruise lines. Providing the same return-to-ship guarantee, along with personalized service, is something we’re proud to offer.
Your description of the Cozumel open-air bus tour, the Mayan experience, and the coastal cafe stop truly captures the spirit of the excursion. We’re glad the pickup was smooth and the tour matched the description provided, transparency is very important to us. And we agree, having a great guide can make all the difference! We're happy to know yours was engaging, knowledgeable, and fun to talk with.
We hope to welcome you on another adventure soon!
Great value for your money
The personal were great and friendly. Worth the price we paid.
5 janvier 2025
Réponse : Venture Ashore
Hi Juan, thank you for writing a review for Venture Ashore cruise excursions, we really appreciate you taking the time to write some a lovely review, we will certainly pass this on to the guides.
Had a tour in Honduras in January
Had a tour in Honduras in January. The guide, Adolf, was excellent, Very knowledgeable about the Island
15 janvier 2025
Réponse : Venture Ashore
Hi Ros, thank you for your kind review of your tour in Roatan. We’re so pleased to hear that Adolf made such a great impression. We’ll be sure to pass along your wonderful feedback, and we look forward to welcoming you on another excursion soon!
Réponse : Venture Ashore
HI Laurie, we are so pleased you had fun on the shore excursion in Juneau, we would love to see you again! Thank you so much for your review
Much cheaper than booking on board
Much cheaper than booking on board. Instructions and meeting place easy to follow. Great value.
17 avril 2025
Réponse : Venture Ashore
Hi Ron, thank you for taking the time to review our shore excursions here at Venture Ashore. We truly appreciate your comments and we can't wait to see you again!
GREAT TOURS AND GUIDES
18 mai 2025
Réponse : Venture Ashore
Hi Rosa, thank you so much for your review, we are so please you had great shore excursions and great guides with Venture Ashore, thank you once again for taking the time to review.
Celebrity Tours
Small group tours in Asia from the Millennium were excellent! Easy pickup and only 8 people total really made it a standout. Really nice guide. Highly recommended.
27 février 2025
Réponse : Venture Ashore
Thank you for your great review of your Venture Ashore Celebrity Millennium Asia Shore Excursion Package. We do indeed get a lot of great feedback on them as they take all the guess-work out of picking a tour in each port. And its a discounted rate as well! Hope you get to book more great Venture Ashore tours on your next vacation!
We took 4 private tours across Greece…
We took 4 private tours across Greece and Turkey from our cruise. Pickups were convenient at the port and the drivers were professional and fun. Loved being able to do what we wanted. Well worth it for our family!
12 juillet 2025
Réponse : Venture Ashore
Hi Anna, thank you so much for sharing this wonderful feedback about your private tours in Greece and Turkey. We’re delighted to hear the port pickups were smooth, and that you enjoyed the flexibility to explore exactly how you wanted. We truly appreciate you choosing us. We hope to welcome you on another adventure very soon!
Five excursion trip
Had a total of 5 excursions on our recent trip. The excursion to Westminster Abbey and Buckingham Palace was a disaster. The pick up was late, arrived at Buckingham Palace while the activities were already in progress, actually missed most of the activity. Then transferred via coach to Westminster Abbey
The driver could not operate the air conditioning on the bus as we sat in gridlocked traffic. The driver not only didn’t know where he was going but wasn’t familiar with the equipment. In fact, most of us did not return on the coach, instead walking the short distance. Very disappointed. The other excursions were wonderful.
16 juillet 2025
Réponse : Venture Ashore
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience on the Westminster Abbey and Buckingham Palace excursion did not meet expectations. Delays and operational issues, such as the air conditioning and navigation problems you described, are certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused.
Please be rest assured that your comments have been shared with our operations team. Your experience is not reflective of the quality we strive to deliver.
We're glad to hear you enjoyed your other excursions with Venture Ashore and we hope those positive moments helped balance your overall trip. Once again, thank you for your feedback.
Total shambles
Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no internet, pick up points need Google pin or what3 words, chaotic change over to another coach. 2nd day no show for pick up. Another tour cancelled with inadequate notice. So disappointing. Will not use this company again but go through official cruise ship tours where pick up directly at port.
6 août 2025
Avis spontané
Réponse : Venture Ashore
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience in Iceland. The start time had been changed to 1 hour later, we had tried to contact you prior, via email and telephone to inform you of this, unfortunately these messages did not get through to you due to you being at sea.
Regarding the second day’s late cancellation of another tour, we take full responsibility and regret the disruption this caused to your plans. This is not the level of service we aim to provide, and we are investigating internally to ensure it does not happen again.
We appreciate your honest review — even when it’s difficult to hear — as it helps us improve. While we regret that we didn’t meet your expectations this time, we hope you’ll see these changes reflected if you decide to travel with us again in the future.
A few glitches in the works
Most tours were great (London,Norway,Iceland). However 2 tours come to mind that at were not so pleasant. Buckingham Palace,London…..bus transport to within about 2 blocks of palace. Then walk the rest of the way. It has been our experience that the guide on a walking tour always carries an identifying item (flag, umbrella). Our guide had nothing. The crush of people was incredible & we were separated from our group. Ended up walking back toward our hotel & taking Hop-on/Hop-off. Another occasion in Iceland touring Akureyri, it appeared that every tour bus in the city went to every site at the same time. Another crush of people which also impacted use of restrooms. Don’t know how this could be resolved but was less than enjoyable. Otherwise all good.
17 juillet 2025
Réponse : Venture Ashore
Thank you for your review of your groups tours and shore excursions in London and Iceland... Your feedback for the London tour has been noted and we will work with our guides so they are easier to find in crowded situations. And yes, some of the sites in Iceland do get very busy on cruise ship days. We try to start our days earlier to get to them before the cruise line tours get there - but your ship had a later arrival (9am) which required us to go there at the same time the ship tours were. We are glad you still had a great time and hope to have you on our tours again real soon.
Total waste of time and money !
Couldn't find your rep to collect pre paid tickets. no point of contact other traders didn;t know where you where wandering back and forth for half hour in rain. other local trader gave us free tickets for their bus tours. we will never recommend your company, and it was expensive too as we paid. in advance prior to cruise travel.
5 février 2025
Réponse : Venture Ashore
Hi Miss Dyson, thank you for reviewing and we are so sorry to hear this. We do provide 24 hour emergency support on our shore excursion vouchers should you require this on the day, can you please send this to our Customer Support Team so we can investigate this for you, support@ventureashore.com
The experience of visiting Green Gables…
The experience of visiting Green Gables on Prince Edward Island was disappointing. It was described as a private group tour. Instead, we were dropped off to wander on our own. There was little to see or do, and no context. The best part was that we were able to travel in a smaller van.
9 juillet 2025
Réponse : Venture Ashore
Jean thank you for taking the time to review, we are so sorry to hear you were unhappy with the Green Gables Tour on Prince Edward Island, we pride ourselves on making sure all of our customers get the best out of each destination, we will be investigating this internally and reaching out to you, once again please accept our sincere apologies.
Celibruty summit Alaskan cruise excursion
I had a group of 16 and was given a person named Joy to work with to reserve excursions for the group BARR FAMILY. It went great until she left and although I asked there was never a replacement. I finished the arrangements on my own. Your excursion Triple Yukon Combo Tour on June 18 from Skagway was the worst Excursion with my family members that I ever took. The driver said from the beginning that he was not going to tell us about the area but just give us his personal stories and lots of photo ops. He did that and even took us on a road that was closed.
6 août 2025
Réponse : Venture Ashore
Hi Kate, I am so sorry to hear that you were unhappy with the Triple Yukon Combo, we have not been made aware of these points. We at Venture Ashore take customer service extremely seriously and we will be reaching out to investigate the points you have raised.
Réponse : Venture Ashore
Thank you for your great review of your 4-Port Discounted Excursion Package on your Norwegian Spirit cruise. We trust you found the package easy to book and full of great tours. Hoping you return to us next time you cruise!
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