Vichy Avis 

È un prodotto che uso da anni ma mi hanno regalato prodotti che hanno superato di gran lunga Vichy e poi deve fare attenzione ai nuovi prodotti a buon mercato di vecchie aziende e all'arrivo dei prodotti coreani negli store per bucato, detergenti, etc perché come prezzi sono competitivi.

Starke Reaktion angeschwollenes Gesicht und Augen. Voll knallrotes Gesicht. Augen nach 2 tagen immer noch dick und empfindlich. Ich habe das Vichy mitteilt, sie haben das bedauert und wollten telefonieren bis jetzt noch nicht erfolgt. Man müsste eigentlich dagegen gerichtlich vorgehen aber man scheut natürlich die Kosten. Auch bekommt man so schnell keinen Termin beim Hautarzt. Ich weiß nicht wie solche Produkte eine Zulassung erhalten.

Useless bad smell shampoo, customer service totally ignored my emails

Eigentlich mochte ich die grüne Creme immer gerne und finde den Clenser auch gut aber das Problem für mich ist die Verbindung zu Nestlé: Nestlé ist einer der größten Einzelaktionäre von L’Oréal und hält derzeit einen Anteil von rund 20 % an dem Konzern und Vichy gehört leider zu L'Oreal

Vichy capital solail sps 30
Så køber man sol olien, og tror man får den samme, så har de lavet produktet om, den lækre olie, som trængte fint ind, har de lavet mere tynd vandet, så man får slet ikke den samme bløde fornemmelse, huden føles underlig når man stryger hånden ned ad armen, føler mig snydt

I ordered from here for my little brother. He wanted to return it and I wrote to them. They answered and said it was to late but when I shipped it to them via PostNord I can se when the package has arrived to them and when they have gotten the package from there. They took the package 4 days late so my returned package was there for 4 days then they took it. That is why it was to late to do a return not because I didn’t return it on time. Then I sent mail to them and got pretty angry therefore a person from the company calls me 21:00 in the evening and calls me stupid and that I am the B-word. I said to him that he is stupid and that the service is so bad. He also accused me of reporting them and I haven’t done that so he just screamed at me. I said you are literally not saying anything right now, can I at least change the size because it was a little to big. He said yes and mind you this was in mars it is July now. I have written emails to them because they were gonna send me a smaller size but I haven’t gotten a smaller size or the money back. So i really don’t recommend this. They are so unprofessional and calls you in the middle of the night and screams at you. ❌❌❌ spend your money somewhere else because it is not worth it here!

Ho provato la crema neovadiol longevity è buonissima ha una profumazione bellissima ,lascia la pelle morbida e luminosa sinceramente non me lo aspettavo . Veramente un ottimo prodotto,molto apprezzata.

Ho acquistato Aminexil Clinical REGEN BOOSTER Dercos della Vichy, sono molto soddisfatta del prodotto ma ad una mia domanda al servizio clienti come dovevo gestire il prodotto per avere dei risultati ottimali, mi è stato risposto così:

“Gentile Angela,
Grazie per averci contattato.
Le ricordiamo che i nostri prodotti sono da intendersi come cosmetici e non come farmaci, pertanto il proseguimento o meno dell'utilizzo di un trattamento è a discrezione esclusiva del consumatore finale.
Un saluto
Federico”

Secondo me, quando immetti un prodotto sul mercato, devi anche essere in grado di dare dei consigli specifici sull’uso di questo prodotto.
Questo atteggiamento di lavarsene
le mani non mi è piaciuto

Vichy makes great products, but their customer service is by far the worst I have ever experienced. Two weeks after placing my order, I received an email stating that it had been cancelled without any explanation, and I was instructed to reorder. When I did, the items were no longer on sale and the promotional gift was no longer available.

Shortly after that, I received another email saying that both my original order and my second order had shipped, which made absolutely no sense. I emailed customer service to ask for clarification and received no response. When I finally managed to speak to someone, I was told that someone would follow up with me—no one ever did. I followed up again and still received no response whatsoever.

For a company of this size, the lack of communication and accountability is shocking. Their customer service is essentially nonexistent and, quite frankly, embarrassing.

0 stjerner hvis det var muligt.
Tænk at vores apoteker sælger dette mærke med så dårlige anmeldelser.
Jeg tænker kontakter apoteker hovedsædet.
I mange år har jeg brugt Vichy, men det er ikke kvalitet længere.
Jeg har i sidste uge sendt en reklamation til hovedsædet. De bad om jeg sendte øjencremer retur. Det gjorde jeg. Men der var 2 cremer forrinden, med nøjagtig det samme problem i toppen af emballagen. Den første troede jeg var en fejl. Så købte en ny, og toppen knækkede af igen. Henvendte mig til apotek, som ikke ville sende retur, eller tage ansvar for fejlen. De sagde til mig det nok var et dårligt batch, men ville ikke sende retur for mig. Købte en tredje, og ved gud om det ikke skete igen.
Fik nok, og henvendte mig til Vichy.
Jeg modtager så en pakke med 1 creme i, samt et par prøver på ting jeg ikke kan bruge, hvilket man ville have vidst, hvis man havde gidet spørge ind til hvad hud jeg har, og hvilke dufte jeg bruger osv osv osv.
Det undre mig, at man sender en pakke til mig med prøver, istedet for at sende det antal cremer som var årsagen til min henvendelse. Man nægter at tage ansvar overhovedet. Affejer mig med en enkelt creme. Og så siger man det er fordi jeg ik har gemt de 2 andre tuber!!!!!!! Som om man gad skrive ind til dem hvis det var en enkeltstående hændelse.
Det undre mig, at man sender prøver afsted, som jeg nu skal smide ud, istedet for bare at sende de 3 cremer jeg har spildt penge på (600kr), fordi deres emballage har et svagt punkt i toppen.
Jeg har 3 andre cremer stående på min hylde. Clarins blev købt før alle de 3 Vichy cremer, som har gået spildt halvvejs igennem pga knæk i toppen.
Tænk at et apoteket mærke er så RINGE KVALITET OG DÅRLIG KUNDESERVICE.
Jeg opmuntre til at folk tager kontakt til apotekernes hovedsæde, så de er klar over hvor ringe dette mærke og dets service er blevet.

Købte en natcreme fra Vichy der gav mig en stor allergisk reaktion selvom der stod i beskrivelsen at den var til sensitiv hud.
Jeg skriver derfor til dem da jeg ikke synes det er okay og der bliver jeg mødt med stor forståelse og mega god kundeservice.

PLEASE READ THIS BEFORE BUYING ANY OF THEIR ONLINE SPECIALS. I bought extra product so I could get the the amount needed for for the extra percentage off and gift. My product arrives no gift inside. The first call I made the customer service rep told me they ran out gifts and he would write the escalation dept to see what they can do. It was get close to tje end of the day and nothing I called back and this time I got a different reason. I was told the gift was on your order but because when you used the code it brought you below and you don't get a gift. THIS HAS TO BE THE BIGGEST SCAM EVER. How many customers did they do this to.? I have bought Vichy either through Shoppers Drug Nart, Amazon or directly. I cam tell you they will never get my business again. Rip off

So pleased the vichy set arrived with super fresh expiry dates

La Vichy è un azienda che conosco da molti anni e non mi ha mai deluso sopratutto ho provato Mineral 89 moisture boosting gia provato mesi fa e sto riconfermando la qualità di questo prodotto cosmetico sopratutto per idratare la mia pelle e ottenere un effetto prolungato di freschezza !!! Complimenti Vichy non mi deludi mai ...provo spesso i campioni mandati perché ho una situazione allergica importante...

I placed an online order with Vichy Canada and tried to cancel within 5 minutes of placing it, but there is no cancellation option at all. I immediately reached out to customer service via chat and they refused to cancel, telling me I would have to wait for it to ship and then return it — at my own expense — to get a refund!

This is completely unacceptable. I’m writing this a day later and my order hasn’t even been processed yet, let alone shipped, and the fact they cannot cancel it at this stage is insane. Even Amazon, which has an extremely fast order processing and shipping system, gives customers a window to cancel orders. Every other online retailer I’ve used, even with short processing windows, allows cancellations before shipping.

Vichy’s process wastes time, money, and resources, and makes a simple action like cancelling an order unnecessarily complicated, it feels like they do this on purpose, completely disregarding customers’ rights. Extremely frustrating experience, I will never order online with them again!

Ho acquistato 8 deo rolls anti traspiranti. Apro il primo, ma perde abbondante liquido. Così come il secondo e il terzo...scrivo all'azienda, che vuole sapere il lotto difettoso. Mi aspettavo almeno un invio di prodotto conforme, come risarcimento...ma se ne lavano le mani! A mai più

Tried to return their unopened toxic sunscreen with no luck, with the 3 weeks of purchase. Terrible customer service. Just looking at the First ingredient is Homosalate 10.72%, pls read below on it:

Not safe, recent assessments, particularly by the European Scientific Committee on Consumer Safety (SCCS), suggest that homosalate is not considered safe for use in sunscreens at its formerly permitted 10% concentration, with a recommended maximum limit of 0.5% due to concerns about its potential to disrupt hormones. While some sources still cite it as safe for general use, potential risks include endocrine disruption and enhanced absorption of pesticides, with Environmental Working Group (EWG) highlighting its endocrine disruption properties and recommending avoidance in their EWG Verified products.
Key concerns about homosalate:
Potential endocrine disruption: Some studies indicate homosalate may interfere with the body's hormone system, though the evidence is considered inconclusive by the SCCS.
Skin penetration: Homosalate can penetrate the skin, raising concerns about its effects when applied topically.
Enhanced pesticide absorption: There is evidence suggesting that homosalate may increase the absorption of pesticides through the skin.
Environmental impact: Some regions, like Hawaii and parts of the Caribbean, have banned homosalate due to concerns about its potential harm to coral reefs.
Regulatory Status & Recommendations:
European Union (EU): The SCCS recommended lowering the maximum concentration to 0.5% in finished cosmetic products for safe use.
United States: The FDA allows homosalate at a maximum concentration of up to 15% in sunscreens, but studies like those by the SCCS are prompting reconsideration of safety limits.
EWG: The Environmental Working Group (EWG) rates homosalate as a potentially harmful ingredient and recommends avoiding it due to concerns about endocrine disruption.
I will never buy anything from this company again.

Ho acquistato il nuovo siero vichy Collagen specialist 16...Prodotto ottimo assorbe subito..Ottima base per il trucco.....Attenzione Come da descrizione sulla pagina Vichy il prodotto non conteneva profumo..
Invece contiene una profumazione pungente fruttata per me fastidiosa....sempre presente...tutto il giorno.
Il contorno occhi collagene 16 ottimo prodotto..si stende bene ma la profumazione neutra non convince...

Their policy is designed to loot customers.. their return policy and refund policy are the worst. The product is the worst.. all these good reviews just look fake to me after using their products.

they didn't ship the product. Blamed the Courrier company. Made me wait over a month for a refund. No communication. They could not have possibly cared any less! Absolutely NEVER order from Vichy Canada Online!