Vichy Avis 

Terrible customer service!! I ordered a full week ago and my order is still "processing." The website said orders are processed in 24 hours. I sent an email and did not receive a reply. I tried Facebook, no reply. Their customer service line was "not taking calls due to high call volume." Probably all the other angry customers... I tried calling later and waited on hold for 15 minutes for someone to tell me nothing useful other than there's a delay due to high volume (high volume during the Holiday season?! No way!!). Maybe they should plan for these things...or at least warn us before we order. They warn us about potential delays due to Canada Post, but nothing about their own inadequacies. On top of all of this, they make it impossible to cancel your order, even if it is not processed. Probably because half of the people would get annoyed and cancel (like me if I could...).

After a dissapointing customer experience, I have decided to share my reviews here. Basically I purchased two items on Vichy website on Black Friday. I have made a payment of two items with my credit card. The transaction was screenshot for reference. However I only received one instead of two items without any explanation. Like many customers here, I was promised a phone back & no one did, I send an email and filled in the online query and no one replied. I have decided to have a live chat with their customer service and his explanation was the item was out of stock and they’d only charge for the item once it’s dispatched?! I have never heard such nonsense. I am waiting for my credit card statement to ensure about this before I proceed any further. Such a dissapointment with an established skincare brand.

I placed a bulk order for products. When they arrived I began to used them however my skin broke out quite badly. I have contacted vichy to discuss this. They eventually replied to my email but have ignored me since.
Avoid this company. They do not care about customers or about how their rubbish products will break out your skin(which they will)
So dissapointed. Happy to take your money.
My skin is now a mess, over sensitive, and it's not responding well to other skincare. £100s wasted and not a care in the world from Vichy

I will stick to Clarins and other reliable brands from now own. Look after your skin, don't use this rubbish.
AVOID!!

Poorest customer service ever - ordered an order totalling £30 almost a month ago which was never received and still have never received a refund. Contacted customer service multiple times to which i’m told I will be contacted by the correct department immediately which has never happened. Was told my case was marked as “urgent” and that a manager would contact me within the hour which surprisingly never happened. Would recommend NOT ordering through their website and instead from Boots as will be more reliable. So very disappointed and frustrated I have not seen the items I ordered or my money back. Absolutely dreadful customer service never again will I purchase their products.

Vichy.co.uk website is SCAM!!!!!! Do not order anything from them!!! I have oredered online kit from Vichy for £69, there was missing cream £30, other cream was open and sample they sent was best before january 2017. This was 3 weeks ago and customer service doesn't want to talk to me, they just saying we will contact you but then they just send me e-mail with question and never replied again (this happened 3 times) or they will tell someone will phone you and this never happens again (experience from last 2 days). I will probably never see my money or cream but you people be VERY CAREFUL AND RATHER AVOID THIS SITE!!!

Sono stata scelta per testare questo prodotto....fantastico.
Texture perfetta profumo delicato e piacevole...facile assorbimento e pelle da subito piu luminosa compatta...
Da acquistare!

Hola!!! A mi me encanta vichy, hace no mucho compré en internet en farmacias1000 la crema de liftactiv y me encantó, supongo que irá por pieles porque he escuchado a quien le ha funcionado mal, yo tengo la piel super seca, ni un poco grasa y a mi me hidrata muchísimo, recomendadísima!!

The most awful service. 6 weeks after ordering, product still not delivered. Have demanded to speak to managers, am always told one will call back - never happens. I've basically been stolen from and despite them promising a refund 10 days ago, surprise surprise, no refund given. Don't trust this company!!

He estado usando durante cuatro meses LIFTACTIV SERUM 10 OJOS Y PESTAÑAS y SERUM 10 SUPREME. Y la de ojos me ha dejado un desastre la piel, me la reseco de tal manera que se denotan mucho las líneas de expresión. La primera vez que me pasa con un producto de este tipo, nunca había usado vichy y no lo voy a volver a hacer. Me contestaron que los llame, el lunes llamare pero lo que más me importaba esta peor que antes.

Item was nothing like it was advertised to be, had better for half the price!
Amazing how the negative reviews of the products don't appear on their website

Jeg har brugt Normaderm dagcreme og spotstick mod uren hud. Efter bare få dage, kan jeg mærke og se stor forskel på min hud. Produkterne holder virkelig hvad de lover. Jeg vil til en værd tid anbefale Vichy - Normaderm til andre.
Jeg har prøvet mange forskellige produkter mod uren hud. De har ikke skabt andet end frustration og et tomt hul i min tegnebog. Vichy produkterne er hel fantastiske og de er til en pris, hvor de fleste kan være med uden at man bliver ruineret.

Jeg vil forsætte med at bruge produkterne :)

Jeg er stor fan af Vichys produkter og bruger mange tusinde kroner på dem hvert år.

I sidste uge kontaktede jeg Vichy Danmarks kundeservice, i det jeg gerne ville bede om en prøve på et nyt produkt. Jeg er ikke klar over hvilken nuance jeg skal bruge, og kan ikke få hjælp via fysiske butikker.
Konklusionen på min henvendelse blev, at jeg stiller mig meget uforstående over for tilgangen til "kundeservice" med standardiserede svar og ufleksibel og manglende stillingtagen til mig som kunde.
Hvilket i øvrigt endte med at jeg blev ignoreret, da de åbenbart ikke er kompetente til at håndtere kunder der ikke stiller sig tilfredse med den behandling.

Det burde være i Vichys interesse, at (når det er relevant som her) udøve personlig kundepleje, og at arbejde for at fastholde trofaste kunder der lægger mange penge for deres produkter.
Det kunne være noget så simpelt som lovning på prøver når de kommer, eller at undersøge med deres distributører om/hvornår de kommer.

Det er let at føle sig nedprioriteret som - betalende - kunde, når man så samtidig ser hvordan bloggere - som i øvrigt i kraft af affiliate samarbejdet er komplet utroværdige - får kastet full-size produkter i nakken.

Gik ind på Vichy's hjemmeside og fik lavet en hudanalyse.
Den tager ca. 10minutter.

Fik af vide at det bedste produkt til mig ville være Nomaderm.
AHA! Tænkte jeg. Det kan de jo sagtens sige.
Men jeg havde besluttet mig for at jeg skulle afprøve Vichy, så af sted på apoteket det gik.
Købte en Vichy Nomaderm Natcreme og dagcreme og OH MY!

Glædede mig til at komme hjem og afprøve produkterne.
Så i bad det gik og før sengetid smurte jeg Nomaderm natcreme i ansigtet.

Kunne med det samme mærke hvordan min hud elskede cremen og cremen min hud.
En perfekt sammensmeltning.
Det var en anderledes men god følelse og hold nu op et resultat.
Efter en uge er min hud blevet jævn, ensartet, behagelig og blød.
Den er ikke nær så fedtet i T-zonen, den skinner ikke på samme måde og jeg har færre udbrud end nogensinde før.
Selv når hormonerne raser får jeg ikke en slem reaktion som jeg plejede.

Jeg er utrolig tilfreds!
Langt over forventning!

Tak for et fantastisk produkt.

Fine ''analyser'', og gode produkter ;-)