Vichy Avis 

Vichy is a very bad company. I placed my order online and I paid with my capital one card, only to received my order and the gel that I paid 52 pounds for was not inside the parcel. I have contacted the company for the past two weeks and I have not received any remedy for my situation, this is wrong for a large company as Vichy and I have not received a refund either. So I am urging customers not to buy any Vichy products as they are not a reputable company.

Forbandet svineri, købte solcreme med faktor 50, alt vores tøj samt hotellets håndklæder er blevet gult og ikke til at få af. Denne info. Fik jeg ikke da jeg handlede på apoteket.

Wastage of money i spent 300$ 3-4 months ago but no result, made my skin rough dry and more pimples

Har brugt Vichy Neovadiol i over 10 år og er super tilfreds. Jeg blev derfor glad, da jeg fik en lille prøve med til vichy mineral 89. Jeg ligner en spættet gris. Har fået store eksemudslet (har aldrig haft problemer med eksem eller hudproblemer før). Så den kan jeg ikke anbefale.

Incredibly bad ! After having a long debate about some products that gave me a bad reaction, I returned them very quick, paid postage and they put me on hold for so long with”the case is being discussed” to wait for a couple of months. I responded to all the questions, gave them all the details requested and after 1,5 months they refund me half of the money back. Waited again almost the same amount of time and when I wrote to them in my case, they blocked me or erased the customer care email id. HORRIBLE! a multi million company does this??? How? I can’t believe that they are taking money from people

Compré LIFTACTIV SUPREME de Vichy el 10 febrero 2020. Al abrir el tarro salió una especie de mancha negra tipo gusano y el bote a medio llenar. Contacte con atencion al cliente al dia siguiente de comprarla. Me recogieron en producto en una semana y a dia de hoy 11 septiembre de 2020, 7 meses después, aun me dan largas y excusas para reemplazar el producto. Unos sinvergüenzas.

I returned two items in early July and still no refund in Sept. Appalingly bad customer service, no one gets back to you or cares. I have no ptoducts and no money back. Don't buy online, just terrible!

I have had the paperwork to say they had shipped 3 free samples but only 2 in a box...

Was a bit worried after reading all negative reviews but I'm very happy with service received. Order was delivered in 3 working days, one downside that 1 free sample was missing, overall will order again.

I love vichy products they deliver the best experience, my skin looks amazing

I tried to buy a product online and the website didn't allowed my credit card. Long story short, I was charged twice and my order was not placed. I called the customer service and they told me that what happen is COMPLETELY NORMAL and I will see my money back in SEVEN DAYS.
That's totally unacceptable. Take care using your card online.

Great products but sadly there delivery of items needs seriously sharpening up I have never had a full order delivered and have even had the paperwork to say they had shipped items that were not in the box and this trouble everytime I order does make you not want to continue using them.

They stole my money. I bought some products and asked for them to be delivered to a safe place (INSIDE MY SHED). Instead, they left the products on top of the rubbish bin (they even sent a blurry picture of the bin as proof of delivery LOL!!!!),of course, the products were gone when I went to get them. It was very difficult to contact them. I spent several minutes on the phone reporting the missing products and writing emails explaining, all for nothing... They simply said that the items had been delivered to a safe place. I used to like the brand, but definitely won’t be gifting them any more money.

I am so disappointed in the service ! I bought two vichy products and had some questions regarding their usage and the codes that were on the packaging. I contacted them through facebook but had to wait for a reply for 2 hours. Later, i was asked to clarify my question, so I did just that right away and I even attached pictures of what I was asking about. I waited for another 4 hours !! I'm sure my issue could have been solved within minutes but instead I received no reply. I eventually wrote a review and only then 5 mins later I received some reply. It still did not answer my question. So I've been trying to get them to answer since then.

AVOID, AVOID!
SUB-STANDARD CUSTOMER SERVICE, THEY LIE TO YOU AND IGNORE WHAT YOU HAVE TO SAY. THEY TAKE MONEY WHEN THEY SHOULDN'T, THIS SHOULDN'T BE ALLOWED, I CAN'T BELIEVE HOW THEY OPERATE. DISCUSTING!
DO NOT BUY FROM THEIR WEBSITE!

This product is fantastic! I have used Dior and Clinique on and off for a while and then tried Decleor which left my skin like sand paper. I am 46 so wanted something that brightens my skin and reduces appearance of fine lines and wrinkles!
I tried so many samples and feeling very frustrated happened upon the Vichy aisle at Boots and was given a sample. Not hoping for much I tried it and felt like my skin seemed to be healing a bit from the Decleor experiment!
I have combination skin so my t zone gets oily but my cheeks and chin are dry. I find anti ageing creams too heavy and I end up with an oily forehead and open pores.
I’ve used just the day cream for 3 days and have noticed already the fine lines (even the deep one between my eyebrows) is visibly reduced. My skin seems even and it looks brighter and radiant - know that sounds a bit cliche but it definitely seems glowing! I am so impressed with this cream and I got it on sale for £22.50!
Really love it and it works!!!

After a bad experience with Vichy I was promised a cheque refund would be sent by post. 2 months later and nothing. I have contacted the company numerous times and no answer. Now onto resolver

Har brugt deres hudpleje produkt skin tonic og rensemælk mod uren hud. Brugte det i lang tid. Helt uden effekt. Det er penge lige ud af vinduet

I have ordered 2 items over Black Friday week, I've been charged for 1 but never received anything. I've contacted them they have explained they run out of first product (but it was in stock when I spoke to them!) and they will refund me for the second item as it was sent but not delivered. No money no nothing so far, I've made complain over their website but also no answer to that!