Vivid Doors Avis 

Extremely disappointed with both the condition of the door and the complete lack of customer service afterwards.

The door arrived damaged, but crucially the damage was hidden behind the protective foam packaging. There was no reasonable way for us to have spotted it on delivery, and it only became visible when the door was actually opened on the day it was due to be installed.

By that point, we were put in an impossible position. We could either have the damaged door fitted or refuse installation, wait for a replacement and then potentially have to pay the installation costs all over again due to our builder’s availability. We therefore had little choice but to go ahead and fit a door that we knew was damaged.

Given the circumstances, I contacted customer service to request a reasonable partial refund/compensation for having to accept a damaged product. I have now contacted them twice and have received absolutely no response.

I find this completely unacceptable. We paid for a door in new, undamaged condition, not a damaged product that we were effectively forced to accept because the damage was concealed by the packaging until installation.

Mistakes and damage can happen, but completely ignoring a customer who is trying to resolve the situation reasonably is very poor customer service.

Based on our experience, I would be very reluctant to purchase from this company again.

Ordered a door Wednesday online that was in stock, I needed it quick for a customer so ordered it for me to pick up from there depot as I thought this would be quicker than them delivering.
There order confirmation states somebody would be in touch when available, by the following Monday I hadn’t heard anything so decided to ring, the rep I got said it would probably be tomorrow but wasn’t very confident, I had a little moan to him and he wasn’t interested hiding behind some small print on the website.
I’ve used these before a number of times but never again, terrible lead times and dire customer care, many other door companies out there.

Door delivered in good condition, only issue was, the delivery driver left it outside and didn’t bother to ring the doorbell as we were waiting for it, strange?

Delivery service updated. Good to know how far the truck from my home.Good Logistics. Price cheap , but still need to see the quality when install.

Excellent quality.
Delivery man was exceptional and they replied to all my on-line questions straight away. 10/10

Easy ordering and quick delivery - they kept me up to date with when my order would be delivered and took care on delivery to place the doors securely. Henry the driver was very friendly and personable.

Easy transaction, very careful delivery, quality product, good price, look great, will be ordering more.

Great quality door, just what we expected and delivered on time. Thank you

Great product, Great Price and arrived exactly as promised. I wish that I had dealt with you sooner, on the start of my search for a skinny (35mm) Half hour Fire Door.
Well Done Vivid..!

I am extremely disappointed with my experience with Vivid Doors.

I ordered several white primed doors, but three of them arrived a noticeably different colour to the rest of the order. The difference was obvious enough that the delivery driver took photographs at the time of delivery.

When I contacted customer services, I was simply told that the doors are supplied as "white primed" and need painting before installation, so they refused to offer any reimbursement or replacement. In my opinion, this completely misses the point. Regardless of whether the doors require a final coat of paint, I expected all of the doors in the same order to have a consistent primer finish. Receiving doors in visibly different shades is not what I would expect from a quality supplier.

The response felt dismissive, with no real attempt to address the issue or acknowledge that the products were inconsistent. Customer service appeared more interested in quoting their policy than resolving a genuine complaint.

Based on my experience, I would be cautious about ordering from Vivid Doors. The product quality was inconsistent, and the after-sales service left me feeling that once they had my money, they had little interest in putting things right.

Quick delivery

Good door as described, straightforward order and delivery

The price is high, I found cheaper ( significant difference) after I had placed the the order and received date of delivery

Great experience. Easy ordering process and deliveries have been great. Doors are good quality too

The doors have not been installed yet but they appear very good quality and fit for purpose

Very quick delivery, ordered Monday received Thursday. Well packaged.
Very pleased with doors and hardware . Solid oak at very reasonable price.

2nd time purchasing similar item and again good product but no instructions means only 4

Good choices, easy order process and excellent delivery. Not opened the boxes yet, I will leave that to my fitter.

Not all door sizes catered for.

Delivery was as promised and tracking system excellent, can't comment on the doors as they're still in their packaging.