Vivid Doors Avis 

The whole buying experience was straightforward and communications were good.

Quick processing of the order, including one of the doors which said out of stock online.
Trying to contact the delivery company is challenging. Left a message at 0738 asking to call back but calls not accepted until after 0900, then number 45 in the queue. Tried later and number 17 in the queue, call cut-off at number 6. No response to emails.

doors were damaged upon delivery, very disappointing although I am sure this was down to the choice of delivery agent rather thanVivid doors themselves am waiting to see their response.

Great tracking and updates. My doors were secure in delivery van, carefully unloaded and put in my hallway. Doors received in pristine condition. Well pleased with delivery service by Josh.

Great price,great quality, quick delivery

Thé website is easy to navigate. There was a wide selection to chose from in design,materials and finishes.
The contact regarding delivery was good. The delivery man was polite and helpful. The doors and arrived in excellent condition. Cannot comment as yet upon the handles packs as they are not due to be fitted until next week.

The whole process was very good, from start to finish, even down to the delivery.
If I ever need another door I will use Vivid Doors again.

Very pleased with the support and the service
The Doors are fitted and pleased with the result

Ordered 3 oak doors .Yhe communication was good informing me of my allocated delivery slot. This day was not convenient for me so another day was arranged . Had confirmation on the day of delivery and the drivers phoned me to say what time they would be arriving.. very pleasant drivers and carried the items in very carefully.
I would recommend vivid doors and will be placing another order for more doors within the next few months .

Very good doors

Good quality and price.

One door came slightly marked. Promptly a replacement was sent.

Clear online product navigation and purchase through to punctual and courteous delivery. A great experience, quality product and highly recommended.

Very efficient delivery service, informed when the order would be delivered. Driver was very sociable and took care stacking the doors in the garage. Thank you

Good customer service when I had an issue with the item I had ordered.l

Ordered an internal door which arrived scratched/damaged. The damage was reported after delivery, however the company refused any replacement or resolution citing a 48‑hour reporting policy in their Terms & Conditions.
Despite this, under the Consumer Rights Act 2015, goods should arrive in satisfactory condition and retailers remain responsible for transit damage. Instead of helping resolve the issue, the company repeatedly relied on their internal policy and dismissed the complaint entirely.
Very disappointing customer service and poor aftersales support, especially considering their own website advertises a 10‑year warranty on internal doors. I expected a reasonable resolution for a product that was clearly not delivered in acceptable condition.

Excellent customer service with tracking technology and estimated time of delivery. Made experience very easy. Polite and courteous courier too.

Nice polite delivery fella

The delivery came and one of the doors was missing. They said the delivery of the final doors would need to be rescheduled but this was an urgent order as we had the joiner booked in. In the end we have had to arrange collecting the final door which is over an hour away just so we could get the job done. The doors look good quality but unfortunately this has meant extra cost and time for us to collect. The company didn’t offer to cover this cost or anything.

Delivery service were awfal. Cant get hold of anyone on the phone and never answer an email. Drivers rude and Intimidating. Boxes all damaged upon delivery but product was ok.