28th of oct 2026 i walked in to your Vodafone ashford store and was met by Matt and his team i was upset with my currant provider, matt was patient and customer service was on par . I am now with Vod... Voir plus
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Établissement
Changer d'établissement2 County Square, TN23 1YA Ashford, GB
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Emma was fabulous,super helpful and friendly.I was in such a whirlwind of moving house and she came to my WiFi rescue.She is such a glowing example of fantastic customer service.
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I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... Voir plus
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Alex and Matt were extremely helpful and helped me out big time with my iPhone 18 Pro Max purchase. Would 100% recommend them
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À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Ashford
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
2 County Square, TN23 1YA, Ashford, Royaume-Uni
4,9
Excellent
257 avis
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Les gens ont aussi consulté
Owen was very helpful with my phone…
Owen was very helpful with my phone upgrade. Lots of issues on the account which he was able to sort with ease. He was very polite and friendly and would definitely return to store in the future
26 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Georgia,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was totally brilliant
Alex was totally brilliant, polite and extremely helpful, he made the whole process super simple and easy. First class service and I would definitely recommend.
16 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Jonathan,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Surprising turn on our Vodafone Broadband install service!
If you refer to my review below, when we booked our Vodafone Broadband to be installed we had great service! But then we just received a call from Vodafone and apparently our order was cancelled! We had already booked our install date and even received a call, but even then, it was cancelled.
If you can’t tell already, I am really disappointed in this service due to the fact that we started with a great experience with the broadband and now we are not impressed. After being a really long customer along with most of my family, for many years, this is really surprising and disappointed review, something that I never thought I would have to write!
15 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Matt, I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have.
I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Great thanks to owen & bradley
Had out of the ordinary and very generous treatment at Vodafone Ashford this afternoon from Owen and Bradley who stayed beyond closing time in order to complete the set up of my new iPhone16Pro. Very grateful thanks to both of them. John Fraser
14 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi. Thank you for your review for both Owen and Bradley. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Maria
Great customer service from Maria, very helpful and personable
13 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Sharon,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in store from Dan
Great service in store from Dan. Had a phone upgrade and he couldn’t be more helpful
9 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Jo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hey Mel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an amazing experience in the…
I had an amazing experience in the Ashford store today. I was served by Maria, and she was incredibly helpful when sorting out my new upgrade. She was very thorough and went through various deals and explained things very clearly. I am extremely happy with my new deal and purchase. Very satisfied customer. Thank you Maria, Ashford store. Donna D.
2 avril 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Donna,
This is fantastic to hear! We really appreciate the feedback. Happy to hear Maria was able to deliver seamless help.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service from Owen. He helped get the best package for myself.
Friendly atmosphere in store, please keep the stores open for us older folk that are unable to comprehend packages etc online or phone.
25 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Emma,
This is a great review for Owen. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lovely visit !!
We had a lovely visit today with Maria , very friendly !
Saved us money and came out with what we wanted.
Happy customers :)
22 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hello Joanna,
It's great to hear about the positive experience which you had with Maria. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Owen’s service was 10/10 very friendly…
Owen’s service was 10/10 very friendly and communicated well. Explained everything in detail, highly recommended.
13 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Graham. Thank you for your review for Owen. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
I upgraded my phone and not being tech savvy ! Maria helped me with everything and then checked my broadband and ended up saving me a fortune which was fantastic also did everything for so I didn’t have to do a thing , Maria is a credit to the company and absolute pleasure thanks
11 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hello Sarah,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alex was patient and helpful and…
Alex was patient and helpful and respectful to a struggling customer. Many thanks. Patricia Carter.
11 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hello Patricia,
It's great to hear about the positive experience which you've had with Alex. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service and people skills
We went into the Ashford Vodafone store and we were greeted by Owen
He straight away listened to what we were looking for and our budget.
We spent a long time with Owen who went through many options with us
We feel that Owen went over & above to make sure we left with what we wanted
And he made sure we understood everything
8 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Bradley was very helpful
Bradley was very helpful, friendly and very patient. Thank you!
5 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Carla,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hi Phoebe,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Visited Ashford store and was helped by…
Visited Ashford store and was helped by Maria. It took some time for her to see to all the changes but she did so in an efficient and friendly manner. All in all, very pleased with the service I received.
2 mars 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Samantha,
This is a great review for Maria. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Maria was extremely helpful and such a…
Maria was extremely helpful and such a nice person. Really happy with the service I received.
28 février 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Danielle,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent Customer Servic
I just popped in to check on when I was due for an upgrade and was served by a very helpful and knowledgeable member of the team called Owen.
I got all the information I needed and saved some money too! Thank you
27 février 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Thanks a lot for the insightful feedback Jean - it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service, bubbly and lovely, plus saved me money and great!!
25 février 2025
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Harry,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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