Miles and brandon were amazing in getting a new phone sorted for me and Richard was amazing and determined ti make sure it was all set up correctly despite all the issues we ran into Couldn’t have a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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Lisez les avis des autres
I took my old phone into the shop and discussed options with Brandon. He went through several options based on my recorded use over the past 20 years or more. He determined that I didn’t need a lot... Voir plus
L'entreprise a répondu
Richard gave clear information upon which we were able to make decisions. He was polite and professional in his delivery of customer service.
L'entreprise a répondu
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Bury St Edmunds
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, Royaume-Uni
4,9
Excellent
269 avis
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Very efficient upgrade progress with care to ensure cost effectivity.
I took my old phone into the shop and discussed options with Brandon. He went through several options based on my recorded use over the past 20 years or more. He determined that I didn’t need a lot of the extra hi-tech facilities in the new iPhones. Moreover, he suggested the cheapest way from me was to buy a 16e which although not top of the range was leagues ahead of my current iPhone XR. He advised me the cheapest way of doing this and asked me to come in again when I had obtained the 16e.
I returned to the store with my new iPhone 16e a few days later. Brandon was busy with customers but his colleague Richard attended my request and set the new phone up completely. All my apps and security data were transferred to the new phone - it took about 15minutes. Richard rearranged my monthly payments to great advantage and showed it was available at less than half of my previous rate. I have free txt, calls and data for a very reasonable monthly charge. All in all, a very pleasant and efficient service from both Brandon and Richard. Thank you
22 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service
Richard gave clear information upon which we were able to make decisions. He was polite and professional in his delivery of customer service.
22 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey David,
Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I spent over an 1 hour in the Bury St…
I spent over an 1 hour in the Bury St Edmunds Vodafone store on a Wednesday sorting out a new mobile phone contract as I was going to be a new broadband customer they offered me a deal that was to good to miss.
On completing all the paperwork I was told my new phone would arrive in store in about 2 days.
By Saturday I hadn't heard anything from Vodafone, so popped into the store only to be told they had the phone, but hadn't checked it in & to wait for the email stating the phone was ready for collection.
No email, text message or phone call was received.
I went back into store the following Sunday to be told this time I had missed the 7 day window to pick the phone up, they then stated in store that they could see no email, text message or phone call has been placed & I would have to start the process all over again.
I then cancelled both the mobile phone & broadband contracts.
Vodafone then took a further 3 weeks to authorise the refund & then took over 3 days to actually pay the refund back.
26 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Paul,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered with your mobile phone order and broadband setup. We understand how frustrating it must have been to visit the store multiple times, only to receive conflicting information regarding your phone collection.
Furthermore, we also appreciate your feedback regarding the delay in receiving your refund. This is certainly not the experience we aim to provide, and we're sorry that we let you down on this occasion.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Miles and brandon were amazing in…
Miles and brandon were amazing in getting a new phone sorted for me and Richard was amazing and determined ti make sure it was all set up correctly despite all the issues we ran into
Couldn’t have a better team all welcoming and friendly
18 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Zuleika,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb customer service!!
15 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Mike
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Richard was great and very helpful and…
Richard was great and very helpful and helpful explained clearly about the process 10 out 10
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey A,
Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brandon at the Bury St Edmunds store…
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Desley,
Thanks for the lovely review and fantastic support for Brandon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Richard
Great customer service from Richard. Sorted all my issues out ,phone all set up and working now
31 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hi Danielle, thank you so much for your wonderful review and the amazing support you’ve shown for Richard, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
He very great and helpful thank you so…
He very great and helpful thank you so much you don a good job
21 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Mrs Noiniti,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Dan was very knowledgeable, helpful and friendly. Sorted mine and my daughter’s accounts and broadband with no fuss and great explanations and options. Plus excellent chat about The Greatest Showman!
11 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Liz,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Richard and a…
Excellent service from Richard and a lot of fun
6 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Josepha,
Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly. It was near end of day and no other customers were in the store. I walked through the door and said I was there to pick up two phones. Richard immediately knew who I was and called me by name.
3 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Richard Conway is absolutely brilliant
Richard Conway is absolutely brilliant, so helpful and a great credit to your company. Thank you, Kim
3 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Kim,
Thanks for the lovely review and fantastic support for Richard Conway. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rob was very patient explained…
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extremely helpful picking the right colour and was not pushy or in a rush.
1 août 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Lucy
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
He was really helpful and very polite
30 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff Expertise
Staff understanding my needs and finding me the best deal to suit exactly what I said.
Quoted in excellent time by Nicole and deal set up by Cali both with excellent service backed up by Dan.
22 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Mike,
Thanks for the lovely review and fantastic support for Nicole, Cali and Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Bury St Edmunds
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful.
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Diana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nichole was brilliant today
Nichole was brilliant today - knowledgeable, polite, professional and gave me exactly the advice I was looking for. Went above and beyond and has assured Vodafone of continued custom for another 3 years. Well done. A credit to your shop.
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Henry,
Thanks for the lovely review and fantastic support for Nichole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nichole took time and explained things…
Nichole took time and explained things very well and filled us with confidence that we were being directed to the best deals available.
13 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bury St Edmunds
Hey Adrian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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