Liam was extremely helpful in trying to sort out the pop ups on my phone which was stopping me from using it plus we looked at costs for broadband and he has saved me money so a productive visit
L'entreprise a répondu
Établissement
Changer d'établissement152 High Street, GL50 1EN Cheltenham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service from Luther who helped me when my 5g router was damaged. Very kind and patient and got me back online that afternoon.
L'entreprise a répondu
Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting... Voir plus
L'entreprise a répondu
Izzy was very friendly and informative! Helped me out with my limited knowledge of the subject
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Cheltenham
Écrit par l'entreprise
Coordonnées de contact
152 High Street, GL50 1EN, Cheltenham, Royaume-Uni
4,9
Excellent
430 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Arun absolutely sorted me out quick and…
Arun absolutely sorted me out quick and easy!
7 janvier 2026
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New sim and WiFi
Alex has done a fantastic job of explaining how we could save money by switching to Vodafone for broadband and cellular phones. Scott Jones
5 janvier 2026
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Scott,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Azad explained all the different mobile…
Azad explained all the different mobile packages patiently and provided me excellent customer service
24 décembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Margaret,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very patient at explaining…
Alex was very patient at explaining each of the different broadband packages available at Vodafone
10 décembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Sunia,
Thanks for the lovely review and fantastic support for, Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service - Luther
Luther. What an amazing sales guy and a credit to the company. So dedicated to great customer Service. Thanks Luther, you helped me so much today when I was at my wits end. A superstar!
3 décembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Nadia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Azad helped me select a great package…
Azad helped me select a great package for my broadband taking me through each step
2 décembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Jane,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun Amazing customer service very…
Arun Amazing customer service very helpful and was able to give us lots of discounts
2 décembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Donna,
Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shan set up my new device today
Shan set up my new device today, thank you. :)
20 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you luther for advising me the…
Thank you luther for advising me the best deal and saving me money
14 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alex helped me massively with my…
Alex helped me massively with my account, I need things explaining a few times. He was very patient
10 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi. We're happy to hear that our team member was able to help you with your account and provide patient explanations. We appreciate your positive feedback and thank you for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex once again helped us with new…
Alex once again helped us with new phones
6 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Azad was pateint and helped me select…
Azad was pateint and helped me select my new phone really well
3 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi. We're happy to hear that you had a great experience and that our team was helpful in guiding you through the selection process. Thanks for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun was fantastic helping me with some…
Arun was fantastic helping me with some great deals for my daughters and broadband! So clear and a huge help - great customer service!
1 novembre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a good experience with Luther…
Had a good experience with Luther today. Excellent costumer service.
31 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
We visited Vodafone Cheltenham today to…
We visited Vodafone Cheltenham today to get a new mobile plan, and Michael helped us with it. He was super helpful, thoughtful and answered all our questions thoroughly.
10/10 would recommend this Vodafone office
23 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
-15 stars. -5 for each month of poor service.
09/11
@Cheltenham Store have tried to support but 3 full months since dropping my trade in to store and no refund as yet. Cheltenham store sent the device to the trade in team with 3 days of receipt. By all accounts my case is with the escalation team and has been for around 3 weeks now.....customer service at its best. Ive amended my rating to -15. Thats -5 for each MONTH of waiting.
Vodafone trade inResponse from Vodafone 24/10 with an offer if i need support??
As per the info, i have to go to store for the 4th time to get customer services the tracking number for the parcel??
Im the customer and im resolving??
Can you apply a minus star rating on trust pilot!!
Account Number: 10029082**
Upgraded to a new device on 05/08/25
Handed in trade in phone to Cheltenham vodafone store 09/08.
10 weeks later, phone cannot be located.
Phone on Chelt store system as received.
Trade in team not received.
Customer sat in the middle of,
go back to store.....
Store....we cant do anymore...ring customer service.
Advised trade in value of £450 - still no credit on my account while vodafone (10 weeks!!) still argue who the responsibility sits with.
In the meantime I keep getting payment reminders for the device plan that would have been settled off 10 weeks and a a credit due to me on top...
Shambles
10 août 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please edit the review to remove any account numbers or references.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Shanique was excellent
Shanique was excellent, very friendly and professional. Gave me an amazing deal for my phone plan :)
22 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Called in Monday PM I had an ongoing…
Called in Monday PM I had an ongoing issue with calls Alex sorted within minutes
20 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Helpful and speedy
Alex helped me with a sim upgrade, my phone is still working well so will wait for sales later on in the year, good advice
9 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Had a moving query
Had a moving query, Luther was incredibly helpful, answered all queries and set everything up for new property. Professional and friendly, all sorted smoothly.
13 octobre 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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