Mitch was absolutely fantastic, explained everything thoroughly in a way I could understand, treated me as a person not just a sale. Even gave advice re my mother's broadband and phone. Cannot praise... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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Lisez les avis des autres
Jade served me at Vodafone Derby. Good experience and she gave me all options available. Even went into detail regarding the Xchange policy for me and made her own personal research. Great experience... Voir plus
L'entreprise a répondu
Jade was very friendly, respectful and helpful. She patiently took me through the different options as I was considering a new sim and phone. Many thanks!
L'entreprise a répondu
Kady was brilliant sorted out new plans for me and family. Very helpful and excellent customer service. Very thorough
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Derby
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, Royaume-Uni
4,9
Excellent
308 avis
Aucun historique récent de demande d’avis
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Les gens ont aussi consulté
Ashleigh was fantastic
Ashleigh was fantastic
Great service. Very helpful
17 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Exploiting the Elderly — Disgraceful Conduct by Vodafone
I recommended to my 89-year-old neighbour that she could find a cheaper phone plan. She visited the Vodafone store at Derbion and left with a more expensive contract, including an 8GB data plan she would never use or need. It's hard to see this as anything but taking advantage of a vulnerable customer.
Thankfully, I was able to accompany her back to the store and have the contract changed to a more reasonable one — but the experience was not easy.
Special mention to Jay and Ashleigh for some truly disappointing customer service. They were unfriendly, unhelpful, slow, and seemed uninterested in resolving the issue.
If you value your time — and fair treatment — I'd recommend avoiding this Vodafone store entirely.
8 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Oliver. It's disappointing to see your review. We completely understand how upsetting this must have been to hear. This isn't the experience we want either of you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Great service
Ashleigh was fantastic. Sorted our phone upgrades and got us a great deal.
12 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jade was an excellent assistant
Jade was an excellent assistant, very polite, friendly and professional, with plenty of patience! (I had 4 contracts to sort out). Thanks very much :)
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Kady is great we had a friendly and…
Kady is great we had a friendly and smooth transaction, everything was excellent experienced. Thank you
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Beth was very helpful
Beth was very helpful, very knowledgeable of the company products, offers and contracts. She explained everything as simplified as was possible, and made the transfer from my old network to Vodafone easy.
Thanks Beth.
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jade has been very friendly and was a…
Jade has been very friendly and was a pleasant experience
Thanks jade
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Quick and professional service from…
Quick and professional service from Kady. Thank you
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jade helped me sort all 3 of my phone
Jade helped me sort all 3 of my phone
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went into derby after a bad experience…
Went into derby after a bad experience at long Eaton and jade in derby was extremely helpful and helped me sort everything
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jay was extremely helpful and patient
Jay was extremely helpful and patient
20 septembre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Popped in to get some wifi for home…
Popped in to get some wifi for home unfortunately was not available in my area spoke with AJ who was amazing and never gave up, he introduced me to the vodafone gigacube which worked out cheaper than the home broadband. Very happy with the service from AJ would definitely recommend.
12 septembre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Don't forget to register for our mailing list so that you can be kept up to date for when Home Broadband is available in your area: https://vodafone.uk/3KIRrVa
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Had a brilliant experience with Jade
Had a brilliant experience with Jade, she made me feel so calm and managed to sort my sim only contract. Would highly recommend!
6 septembre 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very professional
Jade went out of her way to make things really clear. Great experience overall.
5 septembre 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very helpful
Sam was very helpful and sorted everything out for me perfectly
28 août 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Shona,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing Jay.
Amazing Jay.
Needed to upgrade my iPhone and also change the name on contract. Took a couple of visits to Vodafone (my fault for forgetting stuff lol) but we got there. Jay was absolutely amazing I told him when I finish work and what time I could come in so arranged for. To come today and get it sorted, him and Ashley ended up staying longer than when the shop has to shut which I am extremely grateful for. He was absolutely lovely explained everything to me so I understood and told me what the next steps are. Fantastic team member u have here!!
20 août 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
Thank you for sharing this feedback Danielle :)
Vodafone Social Media Team
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