I came in and was helped by Macaulay within only a few minutes. He was welcoming, informative, and friendly from start to finish. He helped me find exactly what I needed, which was helpful as a 20 yea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement33 Silver Street, DH1 3RD Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cracking service. Kind staff especially the brown haired lady, extremely helpful and supportive with my needs
L'entreprise a répondu
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contra... Voir plus
L'entreprise a répondu
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Durham
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
33 Silver Street, DH1 3RD, Durham, Royaume-Uni
4,7
Excellent
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Over and above effort when dealing with…
Over and above effort when dealing with my problem. Lovely friendly and professional. Taz dealt with me and I say he needs a pay rise. An excellent advert for the Vodafone brand
20 juin 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Mrs Lezley Aldrich,
Thanks for your review for Taz. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Managed to save us money on our current…
Managed to save us money on our current contract plan along with a new phone
7 juin 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Benjamin,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Donna was a star 🌟
Donna was a star. Originally went in for signal issues but managed to sort out to save us money and walk away with a new phone. Pleasure to deal with and couldn't fault the service.
7 juin 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Lauren,
We really appreciate this great feedback regarding your experience with Donna.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Proper decent down to earth man made my…
Proper decent down to earth man made my experience so easy
5 mai 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Lawrence,
We're delighted you had a great experience!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic service
Fantastic service! Very informative and answered all queries we had! Very happy with new phone.
4 mai 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hey David,
Thanks for this great feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service went the extra miles…
Excellent service went the extra miles cheerful, knowledgeable multi takes flawlessly 10.000 out of 10
22 avril 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Adam. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really Helpful and friendly Staff
Really Helpful and friendly Staff. They sorted my sons new phone out with no hassle. Highly recommend
21 avril 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Rikki,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Donna in the durham store was…
Donna in the durham store was absolutely fab ! Couldn’t have asked for more
16 avril 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi customer,
Thanks for sharing this review for Donna. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Taz was very patient and gave good…
Taz was very patient and gave good advice
11 mars 2024
Avis spontané
Réponse de Vodafone UK - Durham
Thanks for the brilliant feedback. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Excellent friendly straight forward…
Excellent friendly straight forward service,
11 mars 2024
Avis spontané
Réponse de Vodafone UK - Durham
Thanks for the five star review, Ian! We appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hello
Hello, after 4 years of loyal service with Vodaphone. I decided to end my contract. I spoke to someone about an iphone 15 contract and decided to end my contract. They said they would do this. On wait nothing happened. On messaging agent Jack. I asked to end my contract. He asked why ? I replied that Vodaphone has lost a lot of coverage in my area. On asking the provider I would change to I answered Lyca he said they were a 3 rd party provider. There coverage is poor. He continued to slate them. I think any company that slags off another company is totally unprofessional. I asked to cancel immediately. It was hard work to canel from them and I have give 30 days notice. What a rotten company the are. I just want to say Vodaphone you should be ashamed.
10 mars 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Andy,
Thanks for taking the time to share your experience, this really isn't what I'd expect to see and I'm sorry it wasn't a positive journey. We're always ready to help though, so if you'd like to feed anything back, or need any additional support, please pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Just let them know you left a review. Thanks, Vodafone Social Media Team
Seen Donna today in Durham shop very…
Seen Donna today in Durham shop very helpful 10 out of 10 thanks
25 février 2024
Avis spontané
Réponse de Vodafone UK - Durham
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Mark was very helpful
Mark was very helpful, explained all options and was pleasant to deal with.
9 février 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Jo,
Thank you for your review. We're so happy to hear about your positive experience with Mark in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolute amazing help from making my…
Absolute amazing help from making my desicion to upgrade
8 février 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Alison,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Taz was brilliant top class service…
Taz was brilliant top class service really helpful and friendly and patient.
8 janvier 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hi Michael. Thank you for your review for Taz. It's always lovely to such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped in to Vodafone Durham today to…
Popped in to Vodafone Durham today to ask about an update..
I was served by Taz..
Very professional all the way through, went through every little detail with me regarding my update.
I was in a total of roughly 30 minutes but we constantly laughed about stuff and when we were waiting for details to load we just made general conversation.
When you visit ask for Taz for the best customer service!
6 janvier 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hey,
That's fantastic to hear! I'm glad your experience in our Durham store great, and thank you for letting us know the amazing job Taz did.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service and Taz was very…
Great customer service and Taz was very helpful and accommodating
3 janvier 2024
Avis spontané
Réponse de Vodafone UK - Durham
Hey Sienna,
Thanks for letting us know what an amazing job Taz did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful
Mark and Taz took me through the options for a new handset very clearly and once selected, patiently did the phone transfer. Could not have been more helpful. Definitely would recommend.
16 décembre 2023
Avis spontané
Réponse de Vodafone UK - Durham
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great friendly service
21 décembre 2023
Avis spontané
Réponse de Vodafone UK - Durham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.