I popped into the Grimsby branch today to upgrade my phone and sort out some teething problems! I was served by Chloe who was brilliant, she was very knowledgeable about all aspects and gave me tips o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit E4 , 40 Friargate, DN31 1ED Freshney Place, GB
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Lisez les avis des autres
I came into store today to get all my things from my old phone to new phone and chloe got it all transfered with no issues and was very helpful
L'entreprise a répondu
Dave did my pre order for the new iPhone and was so helpful and informative! He got my pre order done soo quickly and efficiently! Thank you Dave
L'entreprise a répondu
Spoke with chloe at the gy branch, she couldn't be more helpful, had a few issues, which she sorted out for me. Ended up getting a new fone with more gb & cheaper than my previous monthly payments, v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Grimsby
Écrit par l'entreprise
Coordonnées de contact
Unit E4 , 40 Friargate, DN31 1ED, Freshney Place, Royaume-Uni
4,9
Excellent
358 avis
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Les gens ont aussi consulté
Chole
Chole was very polite and very patient. Explained everything and told me exactly what and when my monthly charges would be and come out of my bank.
10 octobre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Fantastic customer service
Amy was extremely knowledgeable, patient and able to answer all the questions I had. Nothing was too much trouble and Amy went above and beyond to make sure that I understood everything and was very friendly and helpful. The customer service I received was excellent which is sometimes quite difficult to find and experience these days. I would have no hesitation in returning or recommending and will definitely be looking at what other services I can transfer to.
9 octobre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great service & knowledgeable staff
Went in to get a new phone having done no research beforehand. I was served by Chloe who was more than happy to sit and go through my options with me and help me find the best option.
9 octobre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service
From the minute I entered the store Aaron made me feel comfortable and put me at ease
Explained what was included in contract etc
24 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Matt,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was amazing and helped me with my…
Chloe was amazing and helped me with my upgrade
20 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Chloe was amazing helping me set up my…
Chloe was amazing helping me set up my phone and get it all sorted for me! Thank you
16 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hi James. Thank you for your review for Chloe. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was amazing
Chloe was amazing! Outstanding customer service and knew her biz! Thanks for a great experience and making upgrading my phone a smooth and easy process! (Grimsby store!)
14 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Amy helped set up my new phone and was…
Amy helped set up my new phone and was a delight to speak to, very happy with the service will come back
10 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Sam,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience
Amy did really well advising us and getting everything sorted
6 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amy helped me get a new phone when mine…
Amy helped me get a new phone when mine broke and was unable to be used. We was unable to set my new phone fully on the day so I returned next day with my Google account details and she was able to get this set up for me. I am very happy with the service she provided.
4 septembre 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're happy to hear that you had a positive experience. We appreciate you sharing your experience and are glad we could assist you with setting up your new phone. Thank you for your feedback.
Thanks,
Vodafone Social Media Team
Amy was great
Amy was great, sorted me a new phone and was lovely to chat to
23 août 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Despicable Sales staff - Grimsby store
Writing this review on behalf of my elderly Mother.
She called into Vodafone Grimsby store to ask staff to simply take her Vodaphone contract sim card out of her old Doro phone & put it into her new smart phone.
She told salesperson she was happy with her existing contract.
However, sales staff insisted she sit down to go through her contract.
An hour later she was quite bamboozled by all the technical & sales talk.
She walked out having been coerced into signing a new 2 year contract costing double what she was already paying.
She advised my brother & I of what had happened. We are now in the process of trying to have her former contract reinstated. Vodaphone staff at Freshney Place store in Grimsby - You are absolutely despicable.
18 mars 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Came in store for a check on the…
Came in store for a check on the account and fame out with a new phone. Amy was amazing in sorting out my phone.
11 août 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was absolutely fantastic found us…
Chloe was absolutely fantastic found us the best deals thank you soo much
2 août 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Kay,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was great in setting up my new…
Amy was great in setting up my new phone for me and transferring my data over
8 juillet 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Stephen,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was great she helped set me up…
Chloe was great she helped set me up after damage to my old phone thank you Chloe would not of been able to do it without your help
7 juillet 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aaron helped me get a upgrade on my…
Aaron helped me get a upgrade on my phone and helped me set it up
5 juillet 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Mandi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was excellent organising my upgrade…
Amy was excellent organising my upgrade and new tablets. Very informative and helpful. Thank you
3 juin 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Sophie,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aaron was Very helpful and reduced my…
Aaron was Very helpful and reduced my broadband bill.
20 juin 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
Hey Christine, thanks so much for the review and great to hear Aaron was helpful :)
Vodafone Social Media Team
Switch to Vodafone
I made a decision to switch provider and after research settled on going back to Vodafone as I had been a customer before. I chose to go into the shop as I needed assistance with set up. Amy attended to me. Amy's professionalism and clear explanations of available options confirmed to me I was in the right place.
After going through my needs and level of usage, Amy went through the options I had as I was also switching from android back to iPhone.
The whole process from start to end was smooth. It took just over an hour for me to leave with a functioning phone. The full switch will occur within 24hours. I was reassured I can go back to the shop if I need further assistance, but I'm confident with all the set up and information. I appreciated that I did not feel pressured - just excellent information to make an informed choice. Many thanks to Amy and her colleague.
10 juin 2025
Avis spontané
Réponse de Vodafone UK - Grimsby
We're happy to hear that you had a smooth experience returning to us. It's great that the agent Amy was able to assist you with your setup and provide clear explanations.
Thank you for your positive feedback,
Vodafone Social Media Team
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