We were in a bit of a state and didn’t really know what to do to rectify our situation. We were with Vodafone but the contract we were on was too expensive for the little use had. We swapped to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement5 Southgate, HX1 1DL Halifax, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service. i went into store and had so much trouble with you fibre or brsk and the vodafone staff were lovely and helped me save money and cancel my current provider. the customer service is... Voir plus
L'entreprise a répondu
I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... Voir plus
L'entreprise a répondu
I popped into the store because had a problem with my new network. Was assisted by Taz who was brilliant and so helpful. The n fact she was so helpful that I decided to bite the bullet and buy a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Halifax
Écrit par l'entreprise
Coordonnées de contact
5 Southgate, HX1 1DL, Halifax, Royaume-Uni
4,9
Excellent
210 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Vodafone
Kirsty was lovely very helpful and had a good chat got me a new sim quick and easy informed me of when I’m due for an upgrade which was also nice
31 janvier 2026
Avis spontané
Réponse de Vodafone UK - Halifax
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Halifax
Hey Diane,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sharron and kirsty where amazing super…
Sharron and kirsty where amazing super helpful and got the job done with amazing discount and everything sorted.
7 janvier 2026
Avis spontané
Réponse de Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
The manager Sharon was amazing listened my request. Then referred me to the sales assistant Lisa, which did all my sim service kept my old number and sorted my package out.
20 janvier 2026
Avis spontané
Réponse de Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Taz is excellent, such a great experience. Great product knowledge and excellent customer service. Walked out with a brand new phone and WiFi saving SO MUCH MONEY. What a great help
20 janvier 2026
Avis spontané
Réponse de Vodafone UK - Halifax
Hey mark,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kirsty was brilliant
Kirsty was brilliant, she gave fantastic advice and customer service. She really understood my needs and just how terrible my tech skills are! Would recommend a visit if you are looking for a new phone provider/ upgrade.
29 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey VICTORIA,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I’d rather do face to face
I’d rather do face to face, so I used the Halifax store. I knew roughly what new tariff etc I was looking for. Kirsty looked after me so well. She looked in to absolutely everything for me and it wasn’t too much trouble. And I walked away a very happy lady. Thank you Kirsty, you were a diamond.😊
22 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
great service from kirtsy put me on a…
great service from kirtsy put me on a great plan and price i normally don’t go to stores and do it online but service was good and kirsty was very kind great to talk to thank you
13 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey Nazia,
This is really lovely to hear, thanks for the review for Kirsty!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Service and help very good from the…
Service and help very good from the assistant very helpful and kind
12 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lisa was amazing 🤩 best in the shop by…
Lisa was amazing 🤩 best in the shop by far
5 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey Darren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have had a great experience today
I have had a great experience today. Having damaged my current phone beyond repair....I was helped by Kirsty who provided me with the reassurance I needed and sorted out a wonderful new phone for me. I was also impressed with Kirsty's colleague, who was most helpful as well.
4 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
poor service
Gone to this shop 20 years to top up my PAYG the assistant Lisa was very unhelpful, I only wanted a £10 top up but obviously this was not beneficial for her and kept trying to sell me a plan, its for an alarm system I dont need a monthly plan! and she would not top up my voucher, this is first time this has happened, I have several Vodafone plans wont use this shop again
4 décembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hey Mario,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
“Today I bought a phone
“Today I bought a phone, and I want to give a big shout-out to Taz and Kristy for their outstanding customer service. They were patient, knowledgeable, and incredibly friendly. They made the whole process easy and enjoyable.” On Cursed Thursday 🥂💐
20 novembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
New phone & contract purchase.
Have just purchased a new phone and contract . Could not have asked for better service. Kirsty, Sharon & Tom were excellant in their approach and understanding. Highly recommend.
15 novembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Kirsty made my experince very warm and…
Kirsty made my experince very warm and comfortable, she explained very well my speeds and how much i could save with a new broadband plan, everything was explained in detail and i was done in a matter of minutes will recomend not just Kirsty but the whole store to others if getting new contracts or just renewing, a massive thanks to Kirsty and her team at the Halifax branch.
13 novembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Halifax
Hi. We're so glad you had a positive experience. It's wonderful to hear that you appreciated the service you received. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taz was amazing
Taz was amazing; she helped me and my husband out with our issue with upgrading. She got us the best price within our budget and explained everything to us with ease. She is extremely good at her job!!
7 novembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hi. We're so glad to hear that you had such a positive experience! We appreciate you taking the time to leave us this lovely review regarding the assistance you received with your upgrade. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amaz balls
Taz was amazing super funny and very helpful she new how to keep my mum calm 😊
4 novembre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hi. We're happy to hear that your experience was amazing! We appreciate your kind words and are so glad we helped keep your mum calm. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone and Broadband upgrade
Went into the Halifax branch today looking to upgrade my phone, I dealt with Tommy who couldn’t have been more helpful, he sorted my phone upgrade and broadband without any issues, highly recommended 5 stars 🌟 🌟 🌟 🌟 🌟
29 octobre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
Hi. We're happy to hear that you had a positive experience in our branch. We appreciate your high recommendation and are so glad that we could sort out your phone and broadband upgrade without any problems. Thank you for your fantastic feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kirsty was amazing
Kirsty was amazing! Really helpful and personable, got me the best deal. Definitely got a customer of 16 years returning again!
18 octobre 2025
Avis spontané
Réponse de Vodafone UK - Halifax
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.