I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above... Voir plus
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Unit 4 , Victoria Centre, HG1 1AE Harrogate, GB
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I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above... Voir plus
L'entreprise a répondu
Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place. He fou... Voir plus
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We visited the Harrogate store today, to look at a new phone contract and new phone. We were helped by assistant manager, Cameron, who was knowledgeable and very patient. He took the time to explain... Voir plus
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Alex was amazing from start to finish. Found us the best deal possible whilst also being transparent and accommodating to what we needed. What made it even more of an accomplishment was it was his fir... Voir plus
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Unit 4 , Victoria Centre, HG1 1AE, Harrogate, Royaume-Uni
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I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above and beyond to make sure everything was sorted for me
It's not often you come across such genuinely great customer service, and Kyle is a real credit to Vodafone. He made the whole experience easy and pleasant,
Thank you, Kyle, for your excellent help - it was very much appreciated!

Réponse de Vodafone UK - Harrogate
Darius was very helpful & accommodating!

Réponse de Vodafone UK - Harrogate
Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place.
He found me the right solution to my needs .
Very good experience today

Réponse de Vodafone UK - Harrogate
Store was very busy as usual but managed to get the information I needed done and it was quick and the staff were great

Réponse de Vodafone UK - Harrogate
I've been with Vodafone for almost 20 years & my experience in the Harrogate store recently was by far the best I've encountered. I was met by Cameron. I explained that my old Google pixel had no sound. He checked the settings, speakers etc. I hadn't considered changing my device, largely down to cost cutting. Cameron wasn't pushy or salesy - he didn't jump on the experience to upsell. I told him that I'd love a new phone so he went through the options which meant changes to my newly upgraded contract. It was surprisingly very close to what id previously agreed when I changed my payment plan over the phone with Vodafone. Cameron was very calm, detailed instructions - given my limited technology skills 😁 - he multi tasked like a pro as we talked while he was putting the new contract into place. What I like about him is his genuineness & complete 'no salesy' approach throughout the time I spent with him in store. He asked me to leave my new mobile with him so that they could upload the data from my old device. A day or so later I went back in to collect it. Cameron was otherwise engaged with another customer. Ian, the store's Manager knew immediately who I was & why I was there. Ian brought the phone to me & asked me to go away & ensure I had all the data I needed before bringing back my old phone to be recycled. Cameron is a real credit not just to your store but to Vodafone as a whole & deserves commending for his seamless, calm service overall. Not forgetting Ian who is equally super friendly and proved the store colleagues communicate so well & the vibe was chilled which ultimately leads to a better experience for customers. Thank you so much for looking after me. Roxy

Réponse de Vodafone UK - Harrogate

Réponse de Vodafone UK - Harrogate
Tom was an absolute rock star! He took the time to think outside the box and help me with a couple of contract issues I was having. Fantastic customer service.

Réponse de Vodafone UK - Harrogate
Tom was knowledgeable, patient, friendly, professional and reassuring. No pushy sales.

Réponse de Vodafone UK - Harrogate
Visited Harrogate and got dealt with by Kyle, he sorted me 2 new phones and at the same
Price I was already paying! 10/10 service!!!

Réponse de Vodafone UK - Harrogate
Jack in the Harrogate store was fantastic, helped set my new phone up for me no problem at all

Réponse de Vodafone UK - Harrogate
Called into vodaphone store in Harrogate, was welcomed by Tom he was fantastic offered great advise and ended up saving me a fortune. I would highly recommend vodaphone Harrogate and especially Tom
Fantastic shop

Réponse de Vodafone UK - Harrogate

Réponse de Vodafone UK - Harrogate
Alex P very helpful when setting up new phone account and transferring apps

Réponse de Vodafone UK - Harrogate
Kyle was polite and very helpful. He reduced my bill and increased my data allowance. It was all so easy and I’m very happy. Thank you Kyle in Harrogate.

Réponse de Vodafone UK - Harrogate
Both Alex's were able to assist with all our queries and provided great advice with their help being excellent

Réponse de Vodafone UK - Harrogate
Matt at Harrogate Vodafone was helpful and knowledgeable. A good experience

Réponse de Vodafone UK - Harrogate
The staff there are really friendly and helpful. Alex I think he was a manager ,went that extra mile helping with a problem that I had. 5 star service from all the staff at Harrogate.
Janette.

Réponse de Vodafone UK - Harrogate
I was looked after by Tom in your Harrogate shop, he was excellent and professional the way he dealt with my Contract and getting me a new phone.
I would always prefer to go into a branch than deal with someone over the phone, I did try this before going into the Harrogate shop, but could not understand your rep, and he couldn’t understand me, pretty much a waste of time !!!

Réponse de Vodafone UK - Harrogate
Fabulous 👌 experience. Alex was fantastic and very knowledgeable. Great experience thankyou. 👍

Réponse de Vodafone UK - Harrogate
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