Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement85 Northbrook Street, RG14 1AE Newbury, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Voir plus
L'entreprise a répondu
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Voir plus
L'entreprise a répondu
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Newbury Northbrook
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
85 Northbrook Street, RG14 1AE, Newbury, Royaume-Uni
4,7
Excellent
374 avis
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Les gens ont aussi consulté
Selena was very helpful and…
Selena was very helpful and knowledgeable ☺️
16 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey MP,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was fantastic and supported me…
Selena was fantastic and supported me in making a decision on what phone to get next for the most affordable price. Easy experience in setting up my next contract!
16 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Henry,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good visit, got everything i needed
Oliver was super helpful answering steered me towards the contracts I needed. Super helpful and really pleased with the outcome. Thanks for all your help Oliver!!
15 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hi Gordon, thank you so much for your wonderful review and the amazing support you’ve shown for Oliver, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
On holiday from Scotland and problem…
On holiday from Scotland and problem either connecting cable Bruno was so patient and. Helpful excellent service
13 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Connection compensation
On Sat, May 9, 11:09 AM (1 day ago) I received a communication that I had received £12.92 in compensation for Vodafone not providing a service. would like to fill you in with the data that I still hold as the connection should have been made on 20-03-2.26, but we went without service for another 35 days including end date of calculation with the official confirmation from Vodafone received on April 27th 2026, 39 days including end date.
This total compensation now expected and demanded is 39 days x £6.24 per day= £243.36. This was written to you via the postal system to Customer Relations Manager,
Vodafone Limited,
The Connection,
Newbury,
Berkshire,
RG14 2FN
As requested for complaints, but no response has been made.
9 mai 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hi Francis,
Thank you for getting in touch.
I understand that you're querying the compensation amount you received and believe that additional compensation is due based on the length of time you were without service.
I appreciate that you've calculated the period without service as 39 days and believe compensation of £243.36 should be payable. I also understand that you previously sent correspondence to our Customer Relations team at the Newbury address and have not yet received a response.
As compensation disputes and reviews are handled by the dedicated Complaints/Customer Relations team, we recommend allowing them the opportunity to review your case and respond to your written complaint. If you haven't received an acknowledgement or response within the expected timeframe, you may wish to submit a follow-up complaint through Vodafone's official complaints channels, referencing your previous correspondence and the compensation calculation you've provided.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
We appreciate your patience and understand your frustration regarding the delay and the impact the loss of service has had.
Kind regards,
Vodafone Customer Services
Réponse de Vodafone UK - Newbury Northbrook
Hey Catherine,
Thanks for the lovely review and fantastic support for Bruno.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Will from newbury
Excellent Will from newbury store was very helpful in sorting out my problem thank you he has excellent customer service 😊
11 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Clare,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super nice people and very efficient
Super nice people and very efficient. Offered me a great deal.
11 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met by Will who was keen to help.
Met by Will who was keen to help.
My father has dementia and Will did well to engage us both in conversation and answered all questions Dad had.
The query related to my Dad’s late wife and he talked us through the process. He also came up with a solution to save Dad some money on his monthly air time.
Great job Will and thank you for your help.
Andy
1 juillet 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Andy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newbury Northbrook
Hey Edward,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newbury Northbrook
Hey Adriana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh has been amazing
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/physical sim drama in good time, whilst his laid back persona put us at ease. An asset to Vodafone and definitely an attitude that some of your other employees lack.
Thanks Josh, my son is very happy 😃
27 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Chrissy,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andre did a great job
Andre did a great job, really helpful and knowledgeable. Great set
25 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very helpful…
Alex was very helpful with my broadband enquiry. Very polite, super helpful and tried his hardest to make my purchase successful
24 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Claire,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We met with Alex from the Newbury…
We met with Alex from the Newbury store. He was absolutely fantastic.
David
21 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey David,
Thanks for the lovely review and fantastic support for Alex. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Angelo from Vodfone newbury has helped…
Angelo from Vodfone newbury has helped us so much. Struggling themselves with the take over of 3 but hes been able to help us make the decision to stay with Vodafone then moving else where. He is the only reason 6 contracts our staying.
17 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Andrew,
Thanks for the lovely review and fantastic support for Angelo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Bruno and Ollie helped me enormously…
Bruno and Ollie helped me enormously today! They both worked together to figure out the best way to help me with the challenge I had and it was wonderful to see colleagues supporting each other and working together for the good of the customer. Very grateful indeed for all their help today!
16 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Deborah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Brilliant service from Selena
15 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Sylvia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patrycia at vodaphone Newbury went…
Patrycia at vodaphone Newbury went above and beyond to help my husband . My husband has memory problems. She was kind and patient
15 juin 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Jane,
Thanks for the lovely review and fantastic support for Patrycia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newbury Northbrook
Hey Sam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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