The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Voir plus
L'entreprise a répondu
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Voir plus
L'entreprise a répondu
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Newcastle Eldon Square
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Royaume-Uni
4,7
Excellent
195 avis
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Les gens ont aussi consulté
Awful company
Awful company, WiFi disconnects none stop, and when you go through to customer support, they don’t have a clue what to do, best off going with someone else
24 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I apologize for the issues you've been experiencing with the WIFI. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Service was thoroughly professional
Service was thoroughly professional, courteous and friendly. I renewed my contract with the greatest assistance from Will who found a discount appropriate to my needs. Personal contact beats a machine any day!
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful, knowledgeable and friendly. A great experience
17 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
my experience was great
my experience was great , explained simply for me , good deal & excellent service by Taz
15 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hi Barrass, thank you so much for your wonderful review and the amazing support you’ve shown for Taz it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Returning to Vodafone
Came into store to get a new phone and Reece was very helpful and knowledgeable, he explained everything very clearly and helped me to feel wholly confident in my decision to return to Vodafone
9 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Franky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service. Everything was explained really well and Taz was able to get us the best deal. Thank you so much ☺️
4 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
We were served by Will who was…
We were served by Will who was thoroughly excellent at getting us the best package upgrade. He was patient , understanding and very supportive to ensure that my partner got the deal he wanted. This is excellent service and the whole shop experience was brilliant. Great team and would definitely use Vodaphone in the future.
2 avril 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A huge thank you to Gemma
A huge thank you to Gemma who served my son and I yesterday. She was patient, pragmatic and honest in helping us get sorted with the best contract without feeling like she was trying to make money out of me. I really valued how she listened to what our priorities are and managed to speed things along so we could get back for the bus in time. Excellent customer service and definitely recommended
14 mars 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Louise,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was an amazing help upgrading my phone…
Was an amazing help upgrading my phone and getting me cheaper deals
10 mars 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Gems,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Ali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was absolutely excellent
Gemma was absolutely excellent with helping she went above and beyond! Dan also helped to great people.
5 mars 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Conor,
Thanks for the lovely review and fantastic support for Gemma and Dan
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great support and advice
Tax was friendly, listened to my needs and gave great advice, made the experience of sorting new phones realy easy
2 mars 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex at the Newcastle store is amazing
Alex at the Newcastle store is amazing, he’s very helpful and patient x
18 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey there,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wanted a new phone so went to Eldon…
Wanted a new phone so went to Eldon Square staff were very happy to help and thank you too taz very helpful he is definitely a 5 star for taz
7 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Shaun,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taz was really helpful and helped me…
Taz was really helpful and helped me solve the issues that I’ve been having with my sim card. Thank you, Taz!
7 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Puteri,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steph was a great help
Steph was a great help, explaining everything clearly and at my pace! I felt that I was a valued customer
5 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service received from Steph
Great service received from Steph. Very helpful, went the extra mile to assist and explained everything! Thanks a bunch 😁
5 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Lynda,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service - Fast and efficient
Great and efficient - knew what to do and overall good experience and service.
5 février 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newcastle Eldon Square
Hey Liv,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service in the Jesmond area of…
The service in the Jesmond area of Newcastle upon Tyne is absolutely disgusting only 13mbps whilst paying £31 a month for the stupid contract ridiculous get it sorted now I'm a vulnerable adult and I need good service in case something happens to me
26 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newcastle Eldon Square
Hey,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
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