Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Cornmarket Street, OX1 3EX OXFORD, GB
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Lisez les avis des autres
Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone. He not only sorted out my problem but did so in a kind and respectful manner. Thankyo... Voir plus
L'entreprise a répondu
We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank yo... Voir plus
L'entreprise a répondu
Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Oxford
Écrit par l'entreprise
Coordonnées de contact
3 Cornmarket Street, OX1 3EX, OXFORD, Royaume-Uni
4,9
Excellent
240 avis
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Les gens ont aussi consulté
Apostolos was incredibly helpful and…
Apostolos was incredibly helpful and very knowledgeable with his work.
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey,
Thanks for the lovely review and fantastic support for Apostolos.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Hey CT,
Thanks for the lovely review and fantastic support for Maryam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maryam in the Oxford Vodafone was more…
Maryam in the Oxford Vodafone was more than helpful. Listened and explained with a smile. Excellent employee….An asset to Vodafone. Thankyou
30 septembre 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Marion,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Hey Tracey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gisa at Vodafone Oxford store…
I popped into the Vodafone Oxford store today and had the pleasure of speaking with Gisa. After 19 years as an O2 customer and 12 years with BT broadband, I’ve decided to move both my broadband and my wife’s and my mobile phone contracts over to Vodafone. This decision is purely down to the outstanding service from Gisa. Her professionalism, genuine care, and warm smile made all the difference. Excellent customer service like hers is rare, and she truly represents Vodafone at its best.
17 septembre 2025
Avis spontané
Réponse de Vodafone UK - Oxford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Gisa as always has been a great help
Gisa as always has been a great help, she is an asset for Vodafone.
13 septembre 2025
Avis spontané
Réponse de Vodafone UK - Oxford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service
Great service! TOLIS was very professional, helpful and friendly. Everything went smoothly and quickly. Highly recommended
8 septembre 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Mahommed,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Paul was super efficient getting my…
Paul was super efficient getting my upgrade yesterday at the Vodafone store in Oxford; very pleasant and friendly too, thanks Paul!
17 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hi,
Thanks for sharing your experience when visiting our store, we're always appreciative for the feedback!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding customer service.
I visited Vodafone in Oxford today to have a change made to my contract.
Normally, I find visiting Vodafone to be a fate worse than death—I walk in with a heavy heart, expecting the all-too-familiar “computer says no” response.
However, on this occasion, I was helped by a young man named Dan. Dan was personable, friendly, and wonderfully chatty. Most importantly, he didn’t have that dreaded “computer says no” attitude. Instead, he went above and beyond to help me, and we achieved an excellent outcome.
I would highly recommend seeking out Dan—his customer service truly stands out.
— G.B.
10 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Galen,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nathan was helpful and patient with me…
Nathan was helpful and patient with me as a customer.
8 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Nyasha,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Feedback
Nathan in the Oxford store was extremely professional and approachable.As an OAP he made everything understandable.Thanks Nathan a very good service.👍
4 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Mark,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daniel was amazing!
Daniel was by far, the best ever sales assistance I have ever encountered in any respect. He was extremely knowledgeable, friendly and provided an excellent service.
I was impressed by his depth of knowledge and the fact I had to change 2 phones, adjust my broadband and enquire about my account. Daniel was the best advisor I could have asked for, and I’m am extremely grateful he was the member of staff on duty.
Thank you personally to Daniel for the help and assistance he provided.
3 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Jason,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful staff…
We had a very polite gentleman called Tolis who was extremely helpful and explained everything very well
2 août 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Paul!
Bought a new phone at Vodafone Oxford. Many thanks to Paul for his great help and advice.
25 juillet 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Lilly,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best Customer Experience with ‘Tolis’
Saturday 25th July - Oxford Store.
Myself and my father went into the Vodafone store in the Saturday morning as my father was way overdue an upgrade. I usually support him with his phone and other tech as he is not tach savvy. However, I became useless thanks to the best customer service I have experienced/witnessed.
Apostolis or ‘Tolis’, as he referred himself to, was nothing but excellent, professional and provided the highest standard of knowledge whilst make it easy for my father to understand what he was looking at, looking for and how all of his benefits will benefit him with his new device. His attitude was far from trying to make him get the latest and spend the most, it was more about getting the latest device but whilst making sure the cost was kept an acceptable price. It’s people like Tolis, that are needed more retails and customer service. I’m an EE customer but used to be with Vodafone, I am very tempted to return due to experience I had today.
25 juillet 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Kieron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
One of the worst company ever please do…
One of the worst company ever please do not get into vodafone
I am tired of talking robot Tobi
For two days i cannot make calls or receive calls. Made complaints no response. They never connect to you to an agent. I pay nearly £70 but cannot make calls this issue is soo constant. Their CEO don't reply their management don't reply. Please do not renew your contact choose others
Look at their response I cannot make or receive calls and they are saying to call.
21 juillet 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Taslima,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Hey Amfilochios,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service from Gisa
Gisa was wonderful and so very helpful which made such a change from the last time I visited the Oxford store. I came away this time with my new phone and I’m very happy with it.
Apostolos was also super helpful.
18 juillet 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Claire,
Thanks for the lovely review and fantastic support for Gisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help when needed
Having struggled to migrate my data from one phone to another and set up an eSIM for which the QR code did not work I called into Vodafone in Oxford hoping for help. I was welcomed in a very professional manner and then assisted by Nathan who was absolutely brilliant in helping a 60something get back on track. He took the time to make sure everything worked and I left a happy and more loyal Vodafone customer. Thank you.
I see Nathan has other positive comments - clearly a good man.
19 juillet 2025
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Andrew,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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