Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Voir plus
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Établissement
Changer d'établissement2 Kingland Crescent, BH15 1TB Poole, GB
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Lisez les avis des autres
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Voir plus
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Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Voir plus
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I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Voir plus
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À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Poole
Écrit par l'entreprise
Coordonnées de contact
2 Kingland Crescent, BH15 1TB, Poole, Royaume-Uni
4,7
Excellent
153 avis
Aucun historique récent de demande d’avis
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Les gens ont aussi consulté
Expert help on hand to solve any customer queries
I was attended to by Kimberley. Having been used to using a basic Nokia, I found familiarising myself with the new technology involved in transferring to a smartphone extremely daunting. However, the service was outstanding. I was guided through the different procedures and all my questions were answered in a clear and concise manner.
24 mai 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hey Andra,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Dan was very good at helping me choose…
Dan was very good at helping me choose the right phone and contract for me, and the transition of both phones really appreciated his help, once again thankyou.
13 mai 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hey Mitchell,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you! We hope you enjoy the new phone!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant customer service at Poole store
Having come to the end of a 2 year contract with Vodafone I popped into my local store to see what they could do for me after 2 years of very high bills. Steven and Hayley were absolutely brilliant. I was so grateful to them both as their priority was ‘what was the best service for me as the customer’ not ‘what was the most expensive plan they could sell’. They checked through my account and identified a tablet that had been on my account for 4 years that I haven’t used for a very long time. They adjusted my plan and my monthly payments have gone from £168 to £35.50!!!! That is a monthly saving of £131.50!!!! Thank you so much Steven and Hayley, I’m so grateful and will be back to see you again. Brilliant service. Highly recommend the Poole store!!!!
20 avril 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hey SH,
Thanks for letting us know what an amazing job Steven and Hayley did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Steve and his team in the Poole store were incredibly helpful at sorting out a replacement sim quickly for me, friendly and professional.
13 avril 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hey Hannah,
This is really great to hear! Thanks for your feedback and support for the Poole store team.
Thanks,
Vodafone Social Media Team
Phone upgrade with Steven!
I recently upgraded my phone at the Vodafone Poole store and was very impressed with the service provided to me. The staff there are friendly and welcoming and nothing is too much trouble. Customer service is excellent and special thanks to Steven for sorting my upgrade and to Hayley for helping with the process too. Both really great and knowledgeable. I’ll be back to the Poole store next time I need an upgrade. Thanks again!
11 mars 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hi Maria,
It's fantastic to hear that you were impressed with the knowledge shown by the staff in the Poole store, it's great to hear! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Excellent customer service
Warmly greeted at the store and advised a 15 minute wait, pleasant and helpful staff especially Hayley who sourced exactly right new contract that my husband was seeking at a very good price. We left as very happy and satisfied customers having received excellent service.
14 avril 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hi Christine,
What a fantastic review for Hayley and the store, it really is appreciated! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Super easy and lovely experience for me!
Easy experience for me a simple upgrade. Staff are extremely polite and helpful especially Kim and Steve !!
1 avril 2023
Avis spontané
Réponse de Vodafone UK - Poole
Hi Karly, Thanks for your awesome feedback. If you spoke to Kim and Steve in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
The Vodafone Social Media Team
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