Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Kingland Crescent, BH15 1TB Poole, GB
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Lisez les avis des autres
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Voir plus
L'entreprise a répondu
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Voir plus
L'entreprise a répondu
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Poole
Écrit par l'entreprise
Coordonnées de contact
2 Kingland Crescent, BH15 1TB, Poole, Royaume-Uni
4,7
Excellent
153 avis
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Les gens ont aussi consulté
Dan at the Poole store was fab
Dan at the Poole store was fab. Experienced and knowledgeable in navigating the tariff I needed
6 septembre 2026
Avis spontané
Réponse de Vodafone UK - Poole
Thanks for the lovely review and fantastic support for Dan. It's great to hear they were so knowledgeable and helpful.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Phone upgrade
Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for my new phone. His customer service skills are unbeatable and so so friendly!! 10/10 all round.
6 septembre 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Emma,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was absolutely amazing
Dan was absolutely amazing. Professional and did not use any jargon that I did not understand.
3 septembre 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Adrian,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to buy a 5G router but after a…
I went to buy a 5G router but after a good hour had to leave and the sales guy said he would phone. When he did so he said that there was a problem because I already had home fibre broadband and a mobile account and suggested that I order online. I did so but that was a bad experience also but eventually I managed to order and pick up from the Poole shop.
18 août 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey there,
Thank you for taking the time to share your experience, Richard.
We're sorry to hear that purchasing your 5G router wasn't as straightforward as it should have been. We understand how frustrating it must have been to spend so much time in store, only to encounter further difficulties when ordering online. We're pleased to hear that you were eventually able to place your order and collect it from our Poole store, but we appreciate that the journey to get there fell short of the standard of service we aim to provide.
Your feedback is valuable and helps us identify areas where we can improve both our in-store and online customer experience. Thank you for bringing this to our attention, and we hope you enjoy your new 5G router.
Thanks,
Vodafone Social Media Team
Dan b
Dan was really helpful and started to copy my details on new phone really friendly
17 août 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fabulous service from Steve
Fabulous service from Steve, so quick and efficient and suggested new products which saved us money. Always have great service in this store. Thank you !
15 août 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Vaughn,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan the man got me properly sorted with…
Dan the man got me properly sorted with a better plan that also saves me a few quid. Great job :)
6 août 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Very efficient service from Mel and…
Very efficient service from Mel and Gary, sorted out our issues immediately! Excellent. Thanks very much
30 juillet 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Dawn,
Thanks for the lovely review and fantastic support for Mel and Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very patient and professional highly…
Very patient and professional highly recommend
19 juillet 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Dan B
Dan
He was soo helpful and patient with finding the best deal for me. He also took time to answer all my questions and helped me set up my new phone which I truely appreciated.
13 juillet 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Victoria,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Poole
Hey Ramisha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zoe and Lucie
Zoe and lucie were fabulous. Highly recommend Vodafone Poole :)
2 juillet 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hi Andy, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe and Lucie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Zoe in vodaphone Poole helped us out…
Zoe in vodaphone Poole helped us out today! She was very friendly and helpful. She let us know about the app, payments and opportunities to upgrade. Highly recommend popping in <3
16 juin 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hi Jon, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very good service
Very good service . Very informative and got me a great deal . Very friendly and helpful staff. Would definitely go back
15 juin 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Andrew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mel got me a good deal and good service
11 juin 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Zoe,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited your Poole shop last Saturday…
I visited your Poole shop last Saturday and was spoken to by one of your customer service person (he was the only large person on duty that day). I was there to query about lowering monthly cost. But I also had my eye on the latest iPhone to upgrade. Your employee's respond was more of an insult than anything helpful, nor encouraging. His reply was, and said in a very loud voice, 'so you're looking to lower cost but want an expensive handset replacement' -- this he said coupled with a belittling scoff. It was embarrassing, given the presence of known customers in the shop that day too. Is that how your people are trained? Is that how they are supposed to respond to customers? I have been a loyal customer to you; so much so that I got my child's account opened with you, and my broadband is with you -- not just because of cost-saving but because I believe Vodafone to have an excellent customer service people that I can talk to without judgment, without derision.
My plan is due to end on the 13th. I am reassessing my position with you in regards to the aforementioned incident.
6 juin 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hello Sabrina,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Poole
Hey Jonathan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Archie was Very helpful and kind to an…
Archie was Very helpful and kind to an old soul
29 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
ARCHIE provided exceptional assistance…
ARCHIE provided exceptional assistance with our transition, ensuring a welcoming experience throughout the waiting period and streamlining the entire process. The information provided was easily comprehensible, and the explanations were remarkably clear. We extend our sincere gratitude for all your efforts.
26 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Dana,
Thanks for the lovely review and fantastic support for Archie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve was very helpful today when doing…
Steve was very helpful today when doing an upgrade.
23 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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