Shannon was amazing with her customer service skills. Right person on right place- she provided amazing upgrade offer and run through whole process smoothly without any issues. 1 or even 0 stars for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement70 Church Street, CV21 3PT Rugby, GB
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Lisez les avis des autres
Regarding Gemma retail Advisor. Rugby store i asked her for phone number, and offered to take her out for a nice slap up meal for two , unfortunately I brought all of her 11 children, including the... Voir plus
L'entreprise a répondu
Great experience at the Vodafone store in Rugby. The team were friendly, patient, and very knowledgeable. They took the time to explain everything clearly and made the whole process quick and stress f... Voir plus
L'entreprise a répondu
Shannon at Rugby is very lovely and sorted my eSIM reactivation out in less than 10minutes. She told me about all the benefits my sim has and I upgraded to euro roaming with her so I won’t have proble... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Rugby
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
70 Church Street, CV21 3PT, Rugby, Royaume-Uni
4,9
Excellent
391 avis
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Réponse de Vodafone UK - Rugby
Hey Brian,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Shannon was very helpful, friendly and explained everything to me and made sure I understood.
29 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Emma,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff! Shannon helped me get an upgrade on my phone and managed to get my bill down by a few pounds. Happy customer!!!
30 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Flo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Rugby
Hey Agyemang,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing customer service from Shannon…
Amazing customer service from Shannon can’t fault them I would highly recommend
30 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Curtis,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma is amazing
Gemma is amazing! She really helped me with my phone thank you.
29 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey David,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shannon helped to keep my dad’s payment…
Shannon helped to keep my dad’s payment low and keep his package the same. Really appreciated
29 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Jack,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wiktoria and Simon - 11/12/25
Wiktoria and Simon assisted me to sort out my phone plans and broadband. They were both very knowledgeable, kind and friendly as is everyone who works in the store!
No question is too silly, they always offer alternatives and you’ll be hard pressed to find a better deal that what these lovely people are able to provide!
11 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Natalie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Shannon was very professional
Shannon was very professional, courteous and knowledgeable. She answered all my questions and clearly explained the transition process. Am new to Vodafone and impressed with your staff and service. A big factor in choosing Vodafone was having a local store.
4 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Mrs Fletcher,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Everything was explained and I feel that the best deal was given to us. The staff stayed late to sort the upgrades out and were all very helpful
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
shannon was an incredible help
shannon was an incredible help! thank you so much
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey Emily,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was absolutely brilliant very…
Gemma was absolutely brilliant very patient with me who isn't the best with technology. Certainly will ask for her next time I visit the shop in Rugby. Understood my issues and explained everything perfectly. Updated my contract and I left shop with less worries. 👍 👍
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma helped me sort my phone out with…
Gemma helped me sort my phone out with knowledge, care and consideration.
14 novembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Knowledgeable staff. Very informative.
This is the second time Simon has set up a phone and account for me. He was very informative and helpful and set everything up smoothly which has saved me a lot of time. The service in store has been great everytime. Very knowledgeable staff.
13 novembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service from Gemma sorted…
Excellent service from Gemma sorted everything out in shop for me transferring everything over from phone to phone
7 novembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Wiktoria was very helpful
Wiktoria was very helpful, friendly and knowledgeable. Thank you ☺️
6 novembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Dont opt vodafone if working from home.
I ordered a broadband from vodafone and they installed, on 31st november after bit of trial from openreach engineer, he said sometimes routers take midnight to get activated so wait till then. even the next internet did not worked then vodafone said everything is fine from there end, its an issue with the openreach. i called openreach they visited again and confirmed again that its a vodafone issue. then vodafone customer service got involved and told me there is global outage and i have to wait another 24hrs to get started. even after that internet is not working and now they are saying they need to replace the router which will take another 48hr to arrive and possibly some more time to arrive. everyone from the team gives different answers. They are just liers. if you are working from home dont use them.
4 novembre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Workers
Very helpful and straightforward as well as understanding and kindly explaining everything - made my experience very enjoyable and efficient.
27 octobre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hi. We're happy to hear that our team was helpful and made your experience enjoyable and efficient. We appreciate you taking the time to share your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodaphone visit Shannon was very helpful from the…
Shannon was very helpful from the moment we stepped in the store. She was well informed and couldn't have been more helpful. It made our experience a pleasant one.
25 octobre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
Hi. We're glad you enjoyed your experience. It's wonderful to hear that our team member was so helpful and well-informed. We appreciate you taking the time to share your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shannon was amazing
Shannon was amazing! Completely made this appointment positive experience. I bought my elderly grandmother in because customer service wouldn’t help. She was so good, has a great sense of humour and made my gran feel really good. Went above and beyond what we expected. My gran left saying it was nice to feel like a person not just an old friend person which was so important. So Thankyou
24 octobre 2025
Avis spontané
Réponse de Vodafone UK - Rugby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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