Nathan - what a legend. Was having some issues setting up 5G broadband online and he sorted everything very efficiently. Picked up the box the same day. Brilliant service. Thank you Nathan at Sale Vod... Voir plus
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Établissement
Changer d'établissement50 School Road, M33 7XE Sale, GB
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Lisez les avis des autres
Me and wife visited on Sunday as we were having trouble renewing our broadband over the phone. We were served by Josh who managed to solve the issue and also gave us a better deal on my wife's si... Voir plus
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What a fantastic morning in Vodafone Sale with my husband and son. The weather was terrible and we were all offered a brew by Anton the manager which we didn’t turn down. Josh sorted us out with our... Voir plus
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Vodafone in Princes Street Edinburgh, brilliant, friendly and knowledgeable, got a brilliant deal with a new phone and broadband, saving us £30 per month, thank you Muaaz, you're a legend, and thanks... Voir plus
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À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Sale
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
50 School Road, M33 7XE, Sale, Royaume-Uni
4,7
Excellent
211 avis
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Les gens ont aussi consulté
John sorted everything v quickly and…
John sorted everything v quickly and also got me a better deal
26 juin 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Majid,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Appalling broadband setup and customer service
We are extremely disappointed with Vodafone’s broadband service and the handling of our setup.
Our router was delivered on 15 June with a promised go-live date of 19 June. It is now 25 June and we still do not have working broadband.
Since installation, we have spent hours every day trying to resolve the issue with customer support. Instead of progress, we’ve experienced repeated misinformation, being passed between teams, failed “fixes” that never work, and no clear ownership of the problem.
We have also had equipment sent to the wrong address and duplicate equipment sent out unnecessarily, adding further confusion and delay. Despite multiple contacts and long calls, nothing has been properly resolved and we are no closer to having a working service.
This is not just a delay — it is a complete failure to deliver the basic service we have signed up and paid for (or are due to pay for). The lack of coordination, accountability, and urgency is extremely frustrating.
We are now escalating this formally and expect immediate action to resolve the issue, not more scripted responses or repeated failed attempts.
We would strongly caution others considering Vodafone broadband to be aware of the level of service and support we have experienced.
25 juin 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hello Naomi,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nathan was brilliant in store helping…
Nathan was brilliant in store helping us upgrade our phones today. Polite, helpful and really informative. Thanks Nathan!
13 juin 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Danielle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Sale
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Internet issues were resolved quickly…
Internet issues were resolved quickly and promptly, left with a better value tariff.
5 juin 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Liam,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff. Callum was patient and explained carefully. We achieved what we had come for
4 juin 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Your time wasting company
I wanted to buy two SIM Only plans for my business. After ordering I was contacted by James Atherton,
the customer's sales manager, which gathered all the information about me and said: " I’ll be in touch as soon as I have heard back from our assessment team.Speak soon"
But I got no response.
29 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey,
I sincerely apologise for the difficulties you have encountered with our service. I completely understand the significance of a seamless customer service experience, and I truly regret the inconvenience caused. Please be assured that this is not the level of service we aim to provide to our customers. I suggest contacting the support teams by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Very helpful in store from john made my…
Very helpful in store from john made my day and life alot easier wouldn't go anywhere else thank you for everything
20 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Lesley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Top Knowledge With a Friendly Face.
Nathan and his collegues listened to all my ill informed and banal queries with a great amount of patience and technical knowledge.
Result : a great new phone and two great SIM deals.
15 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey John,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Josh did my upgrade and made it a…
Josh did my upgrade and made it a fantastic, easy experience
Would definitely use the Sale store again
17 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Danny,
Thanks for the lovely review and fantastic support for Josh,
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I found Nathan a very helpful and…
I found Nathan a very helpful and polite young man and solved all my concerns
15 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Margaret,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable Vodafone rep
Knowledgeable Vodafone rep, very helpful and agreeable. I recommend the service.
10 mai 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Guillermo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant customer service friendly and…
Brilliant customer service friendly and helpful was a pleasure
30 avril 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Daniel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
24 avril 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Miss O'connor
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing and really helfpul service from…
Amazing and really helfpul service from John and Josh
24 avril 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Mariln,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Sale
Hey Elaine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good knowledge and understanding of the…
Good knowledge and understanding of the products they were selling. Experienced and friendly staff, John and Josh job well done.
17 avril 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great service by John in the sale store…
Great service by John in the sale store highly recommend
13 avril 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Barry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really good customer service and…
Really good customer service and helpful thank you
25 mars 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Abier,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good Josh
Very good Josh, has saved me a lot of money with my upgrade contracts
20 mars 2026
Avis spontané
Réponse de Vodafone UK - Sale
Hey Joseph,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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