First class service in St Austell shop Chris is so knowledgeable and explained everything so as both of us understood, he was very patient, friendly and we always know we can confidently go in store... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement19 Fore Street, PL25 5EP St Austell, GB
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Great product knowledge patience and a great sense of humor thank you Chris and st austell team.
L'entreprise a répondu
Matt has been absolutely brilliant at the St.Austell Vodafone store. Setting up our mobile dongle for our internet so we are never without Wi-Fi at home and setting up my new iPhone transferring every... Voir plus
L'entreprise a répondu
Instant and effective customer service by Imogen Gent. This young lady was AMAZING getting me out of EE and on to Vodaphone. I will be highly recommending her to others in our local Community. Imog... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - St Austell
Écrit par l'entreprise
Coordonnées de contact
19 Fore Street, PL25 5EP, St Austell, Royaume-Uni
4,9
Excellent
220 avis
Aucun historique récent de demande d’avis
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Friendly, efficient, expert and personable.
I find the prospect of any interaction regarding phones, sims, upgrades, top ups, megabytes and the such like a daunting prospect at the best of times. I am not fluent in ‘phone’, have no idea what a megabyte is, nor do I understand the concept of data usage. So my trip this morning to the Vodafone store in St Austell for a data only sim for a TP LINK booster box was nervously made with the recited information I was given to remember.
The shop was busy and the two members of staff were serving the customers sat in front of them.
Whilst aware of the newly arriving customers, we were told that the wait could be up to 30mins and if a return later would be better to take it or to grab a seat and wait. I chose to wait.
I was seen within 15 mins and expertly, efficiently and sympathetically dealt with by Ian.
I remembered my script, asked if this made sense and Ian was able to offer me exactly what I needed with further suggestions to perfectly fit my wifi boosting needs.
He was aware of the building queues and was professional throughout ‘managing the expectations’ honestly of the new arrivals in the shop.
A huge thank you to Ian. I will now be looking to upgrade (I believe the term is) my dramatically aging phone at Vodafone in Exeter when I return from holiday.
I’d thoroughly recommend this Vodafone branch.
15 août 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Matt,
Thanks for your review for Ian. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
All staff are friendly and very…
All staff are friendly and very helpful, couldn't ask for a better service. From Chris,Ian and Matt
9 août 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Ian,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service, everything explained clearly and concisely. Can’t recommend highly enough, wouldn’t go anywhere else. Thanks Ian
4 août 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hello Susan,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant to have the shop
Brilliant to have the shop. Everyone is so helpful :)
2 août 2024
Avis spontané
Réponse de Vodafone UK - St Austell
It's great to see you enjoy our store so much! Thanks for your awesome feedback, The Vodafone Social Media Team
Good service from a knowledgeable guy.
Good service from a knowledgeable guy.
16 juillet 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Richard,
Thanks for the positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Ian from Vodafone St Austell
Thank you very much for professional help and advice. Ian helps us with upgrading of our mobile phone contracts also with fixing my daughter's Ipad. Great very polite and friendly person. Thanks a lot.
27 juin 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Leon,
Thanks for your review and your lovely words for Ian! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Superb service from Vodafone …
We had absolutely superb service from Ian at Vodafone in St Austell. He was extremely patient and explained everything for me and best of all sorted out my problem with my data.
17 juin 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Sonia,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ian was great and St Austell team was…
Ian was great and St Austell team was very helpful and help move us over from EE to Vodafone and we were very happy with the service and saved loads of money per month and would recommend to anyone to go in to store to the team thankyou
15 juin 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Roy,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Perfect fast service
8 mai 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Jack. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome st Austell team Ian and Matt…
Awesome st Austell team Ian and Matt thanks again
8 mai 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Maria. Thank you for your review for Ian, Matt and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
UNBELIEVABLE SERVICE!
UNBELIEVABLE SERVICE!
I dropped my phone a week ago..in the loo. Ian was so patient and helpful.
Got a new deal that suits my needs. All my stuff was backed up so happy.
Service was extremely good as I'm older and not too tech savvy.
I am so happy!!
Thank you Ian.
3 mai 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hey Gilly,
Thanks for taking the time to share this great feedback with us. We're so happy you had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great store.
19 avril 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Tristan,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The workers are extremely helpful and…
The workers are extremely helpful and polite. They offered extremely helpful advice and helped set up a new phone and effectively answered questions.thanks Ian and Mattin St Austell Vodafone
13 avril 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Thanks for your fab feedback Jenny. It's great to see Ian and Mattin were so helpful today, setting up your new phone.
All the best, The Vodafone Social Media Team
A fantastic job,very pleased with Ian…
A fantastic job,very pleased with Ian great job . As a new business owner and new contract very happy thank you!
11 avril 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hey Vanda,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant Service from st Austell from st Austell Team, Chris,Ian and Matt
26 mars 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Micheal. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - St Austell
Hi Tina. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Incredible service
Ian was incredibly helpful and made all the processes simple and straightforward. Helped us with all of our issues and provided a great customer service.
29 janvier 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hi Joe,
Thanks for your feedback! We're so glad you had a great experience with Ian and managed to get your issue resolved.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Brilliant service
Matt was very helpful in finding me the best plan for my needs
17 janvier 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hey there,
Thanks for your review! We're glad to hear Matt managed to find the perfect plan for you.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service thanks ,in St Austell by…
Great service thanks ,in St Austell by Ian
11 janvier 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hey Paul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sim only upgrade from Ian.
Sim only upgrade from Ian.
Lovely store and great local Business would not buy anywhere else 😍
11 janvier 2024
Avis spontané
Réponse de Vodafone UK - St Austell
Hey Chris,
Thanks for the lovely review and fantastic support for Ian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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