Extremely helpful and patient when dealing with my technical incompetence! Ash was polite, extremely knowledgeable and very efficient. The staff also handled a difficult situation with an angry cu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1a North Street, CO10 1RB Sudbury, GB
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Lisez les avis des autres
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brill... Voir plus
L'entreprise a répondu
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process o... Voir plus
L'entreprise a répondu
Has so much difficulty with the live chat on Friday so popped in the shop after work and was really helped efficiently. As always guy that served me has been working there for a long time, sorry I can... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Sudbury
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
1a North Street, CO10 1RB, Sudbury, Royaume-Uni
4,9
Excellent
159 avis
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5 stars
Recently, I visited my local Vodafone and was thoroughly impressed by the exceptional service I received. The staff were incredibly helpful and well-informed, guiding me through the various options with patience and clear explanations. They took the time to understand my needs and preferences, ensuring that I left with the perfect phone for me. The level of customer service was outstanding, making the entire shopping experience pleasant and stress-free. I highly recommend this shop to anyone looking for top-notch assistance and a friendly atmosphere. Five stars all the way!
31 mars 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hey Ronald,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to know you had an amazing experience in shop.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fast and efficient service dealt with…
Fast and efficient service dealt with my requirement in a pleasant manner.
22 mars 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Simon,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Sudbury
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Sudbury
Hi Jonathan,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful staff
The staff, in my local store are so helpful. Nothing is too much trouble and any hiccup is promptly sorted swiftly.
Ashley particularly, is so good with people who aren’t savvy with smartphones/IT, always kind and patient.
10 février 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Tracey,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service buying a additional plan…
Great service buying a additional plan for my children's tablet.
7 février 2025
Avis spontané
Ash is a really helpful,knowledgable &…
Ash is a really helpful,knowledgable & friendly guy to deal with,thanks.
7 février 2025
Avis spontané
What a lovely man Ash was helping me…
What a lovely man Ash was helping me setting up my new phone
30 janvier 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Jane,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Ash was really helpful in choosing the…
Ash was really helpful in choosing the best plan for my upgrade and was very friendly
30 janvier 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Harry,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Ash is one of the best assistant…
Ash is one of the best assistant manager, he takes good care and very knowledgeable. Great service and problem solver.
27 janvier 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Mr Fuller,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Outstanding Customer Service
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brilliant. Helpful, calm and professional. It just proves, as we are increasingly pushed towards faceless online solutions. The true customer experience is always going to be face to face. Pay them a visit, you will not be disappointed.
10 janvier 2025
Avis spontané
Réponse de Vodafone UK - Sudbury
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Roaming abroad
I popped in to enquire about roaming whilst abroad and get some help setting it up (I'm a pensioner) and I came away with a new plan £4 month cheaper, including free roaming, all sorted! Friendly, helpful, fantastic. Thankvyou
16 décembre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Realy friendly and helpful any…
Realy friendly and helpful any questions you have they are happy to help 😊
13 novembre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Maxine,
Thank you for taking the time to review and sharing this feedback..
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A Human Touch
It's the human, kind, patient and helpful approach. I went in with my concerns and left satisfied with the answers given to my queries and the changes made.
The Sudbury Vodafone venue is relevant to senior citizens like me and my husband. At a time when machines are taking over communication with businesses, Manager Kurt and his colleagues offer understanding and support that are much needed. They deserve our true thanks.
2 novembre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Samya,
It's lovely to see you had such a positive experience with our Sudbury team. We're glad that Kurt (and colleagues!) left such wonderful impression. This is absolutely what we aim for!
Thanks, Vodafone Social Media Team
Great service by Kurt
Great service by Kurt. Helpful, friendly and knowledgeable. A credit to your company. Many thanks
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Donna,
This is a great review for Kurt. Thanks for sharing your feedback and kind words. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Went into Sudbury store
Went into Sudbury store, to upgrade to a new sim, didn't catch the advisor's name but very helpful and friendly, made sure I understood everything. Would definitely recommend people use the Sudbury store.
10 octobre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Daphne. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I wish I could remember the guys name…
I was served at Vodafone in Sudbury by a great guy called Ash. He was excellent such a nice person chatty and explained everything perfectly. He upgraded my son’s phone and even got me to sign up for an iPad and a fantastic price. Both the men in there have excellent customer service skills.
8 octobre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hey Sally, This is just how we want all our customers to feel when they visit our stores. Thanks for your awesome feedback, The Vodafone Social Media team
I was looking to replace a phone and…
I was looking to replace a phone and maybe change to a different provider. I popped into the store at Sudbury in Suffolk and was given a friendly welcome by Ash. I discussed with him what I was looking for and he offered some great advice and found a very good deal on a new phone contract. I decided to go with the deal. Great shop, Ash is very helpful and Id highly recommend the Vodafone shop in Sudbury
25 septembre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Chris, Thanks for your awesome feedback for Ash and the team in Sudbury. It's great ot see they were able ot find you a great deal. I hope you're loving your new phone 😊
Thanks again, The Vodafone Social Media team
Very helpful agent sorted out my phone a good experience…
Very helpful agent sorted out my phone very pleasant staff ago
19 septembre 2024
Avis spontané
Réponse de Vodafone UK - Sudbury
Hi Brian, thanks for your fab feedback about your recent experience with us.
All the best, The Vodafone Social Media Team
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