Jennifer was fantastic helping me with a faulty bran new phone. Her patience was amazing even when I became a little upset (dont know why 🤷♀️). We need more Jenifers in the world thank you amazing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement40A The Bridges, SR1 3LB Sunderland, GB
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Lisez les avis des autres
Donna gave us absolutely fantastic service in store today. My dad had recently received a new phone which wasn't working and Donna managed to get him a newer phone for a better price. We also moved tw... Voir plus
L'entreprise a répondu
I had a fantastic experience speaking with Andrew at Vodafone today. He was incredibly polite, patient and professional, and genuinely took the time to listen to my concerns and help me find a solutio... Voir plus
L'entreprise a répondu
Donna was ever so helpful in helping me choose a new phone and plan that was tailored to suit my needs. Thank you for being patient with me while I was in store, absolutely fantastic service 10/10 eve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Sunderland
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
40A The Bridges, SR1 3LB, Sunderland, Royaume-Uni
4,8
Excellent
185 avis
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Les gens ont aussi consulté
Jen was brilliant
Jen was brilliant. She provided a quick and efficient service when I had an issue with my phone. Thank you very much.
Bernard Hope
6 janvier 2026
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Bernard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bear in mind the staff were great
Bear in mind the staff were great. However the company is dreadful. Paid for 910mbps got an average of 178... 3 weeks of support and no difference,the minute I said I've had enough they dropped me to 50mbps. Awful company.
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Mark,
I’m really sorry to hear that you’ve been experiencing such significant issues with your broadband speeds, especially after paying for 910 Mbps and only receiving an average of 178 Mbps. I completely understand how frustrating this must be, and I appreciate you taking the time to share your experience.
The Broadband team are correct that speed reductions can sometimes occur due to network congestion during peak hours. However, I appreciate that this has been ongoing for weeks and that you’ve already spent considerable time with support without seeing any improvement.
Dropping to 50 Mbps after you decided to leave is certainly not the experience we want for our customers.
If the issue continues or you’d like to discuss this further, please reach back out to the Broadband team by calling 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm.
If you’d like to raise this as an official complaint and you’ve already spoken to the Broadband team but haven’t received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Jen at Sunderland store has excellent…
Jen at Sunderland store has excellent customer service and made us feel very comfortable and explained everything to us so we understand everything that she was explaining
7 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Thomas,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
100 out of 10 for incredible service! …
There aren’t enough words to describe how thrilled I am with my experience of moving my broadband to Vodafone!
My case was really complicated due to my dreadful previous provider, but Donna in the Sunderland store was absolutely fantastic - knowledgeable, patient and so kind. She also set me up with an incredible deal, at less than half the monthly price I’d been getting ripped off for by my previous supplier. I was kept well informed at every stage of the switchover and when I needed some additional help after the installation, Ahmed from remote support was also amazing and guided me through every step. These people are brilliant, they really care about their customers. It’s fantastic that a tech company the size of Vodaphone still recognises the value of human contact and provides easily accessible helpline numbers without having to fight your way through useless chatbots. Can’t fault the service I’ve had, 100 out of 10! Thanks to you all.
2 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Gill,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Andrew in the…
Great service from Andrew in the Sunderland store
4 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Clare,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited today and Jen was beyond…
Visited today and Jen was beyond brilliant, sorting my connection problems within 10 mins after 2 days of stress. Huge pat on the back Jen, thank you
2 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey,
Thanks for the lovely review and fantastic support for Jen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful service from Andrew
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Lee,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service Donna went above and beyond to help me find the right deal.
Thanks again Donna.
28 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Tyler,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was great
Customer service was great, worked everything out to save me the maximum amount whilst meeting my requirements. Great help!
17 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke with Mark today and he was…
Spoke with Mark today and he was extremely efficient and knowledgeable with all aspects of mobile phones.
Would recommend this store if looking for a new device or upgrade. Keep up the good work
16 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great customer service
I was helped by Chloe today who help me with my contract. Chloe was extremely helpful, knowledgeable and friendly. Chloe is a credit to your company.
15 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Served by Jen
Me and my partner were served by Jen, couldn’t have asked for any better customer service. Would recommend going to this store if looking to get a new phone or upgrade
2 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Absolutely brilliant service from…
Absolutely brilliant service from Anthony in the shop today, helped with the upgrade of my phone and answered all my questions. So lovely and very happy with my experience.
1 novembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jen made a true difference in the…
Jen made a true difference in the quality of my visit. She has been instrumental and extremely helpful in helping me.
Answered every question and delivered the adequate support.
Thank you Jen.
21 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Donna was exceptional
Donna was exceptional. Super helpful understood my frustration all be it from a third party. I’m all sorted and will definitely recommend the Sunderland store. Thank you ⭐️
17 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hi Laura. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Donna
Donna was aa great help navigating me through everything and very friendly she is a credit to your company thank you
12 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Mark gave me very good customer service…
Mark gave me very good customer service really love the network
10 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Fantastic
Donna from this store has been fantastic. Set up home Internet. 2 sits and did everything for me. You should be very honoured having her working for you. Explained everything. So helpful it'sade my day.
2 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Brilliant help throughout
Brilliant help throughout, very professional unlike onecom.
1 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Elishia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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