Jennifer was fantastic helping me with a faulty bran new phone. Her patience was amazing even when I became a little upset (dont know why 🤷♀️). We need more Jenifers in the world thank you amazing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement40A The Bridges, SR1 3LB Sunderland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Donna gave us absolutely fantastic service in store today. My dad had recently received a new phone which wasn't working and Donna managed to get him a newer phone for a better price. We also moved tw... Voir plus
L'entreprise a répondu
I had a fantastic experience speaking with Andrew at Vodafone today. He was incredibly polite, patient and professional, and genuinely took the time to listen to my concerns and help me find a solutio... Voir plus
L'entreprise a répondu
Donna was ever so helpful in helping me choose a new phone and plan that was tailored to suit my needs. Thank you for being patient with me while I was in store, absolutely fantastic service 10/10 eve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Sunderland
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
40A The Bridges, SR1 3LB, Sunderland, Royaume-Uni
4,8
Excellent
185 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Very informative pleasant nothing to…
Very informative pleasant nothing to much trouble
1 octobre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Elaine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenny did an amazing job with helping…
Jenny did an amazing job with helping us get our unlimited data today!! Very patient and helpful
27 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Ghada,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jenny did amazing and was very patient…
Jenny did amazing and was very patient with us. Great customer service and very good at her job!!!
27 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Raneem,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We came in store as my daughter damaged…
We came in store as my daughter damaged her phone.
Donna was amazing! Not only did she take time to help us with that but went above and beyond to help with some other issues I didn’t even realise were on my accounts!
The customer service was second to none! Cannot praise this lady enough! Absolutely excellent at her job!
Well done Donna, thank you so much.
Blown away by your helpfulness ☺️
21 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Anthea,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jennifer was very helpful in sorting…
Jennifer was very helpful in sorting the problems I had, and explained the best way forward and the options with that. She helped with transferring my data from the old phone and gave me some ideas of how get the best out of my new phone. Very professional
21 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Smooth service
Lovely smooth service. Came in to check my sim only. Andrew checked my account and gave me my options. No hard selling. I was offered suggestions and welcome to choose whichever I wanted. Left with a renewed contract. Couldn't fault the exchange. I recommend Vodaphone. (Sunderland, The Bridges Store)
6 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're glad you enjoyed your experience in our Sunderland store. It's great to hear that you received smooth, helpful service. We appreciate your recommendation.
Thanks,
Vodafone Social Media Team
Andrew went above and beyond to make…
Andrew went above and beyond to make sure we got the best deal possible. Andrew was polite and friendly during the whole transaction
6 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Thanks for the lovely review and fantastic support. We're happy to hear that you were pleased with the service and the effort to ensure you received the best deal.
Thanks,
Vodafone Social Media Team
Appalling customer service
We arrange to have broadband fitted on the 21st of Sept. 15 days later it still isn't in and working. Vodafone customer service is appalling. We have numerous engineers at our home and online with no success. We have spent days waiting in for help with very poor communication.
As our home security it internet based we have had to cancel a holiday. This company simply doesn't care about the customer so avoid being a customer.
5 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Great service
Good service. All prices explained and give deal options to suit my needs.
2 septembre 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great experience in The bridges Sunderland store
Mark was very helpful, good advice and nothing was a bother
Andrew was observed to be very king and patient to an elderly gentleman who was struggling with his phone
Good experience in the The Bridges store
15 août 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony
Anthony was absolutely awesome, sorted out upgrades, great customer service 👍
14 août 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Leeann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service today sorted me out…
Excellent service today sorted me out and saved me money
12 août 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Deborah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got old numbers transferred staff…
Got old numbers transferred staff friendly
4 août 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Rryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service
Thank you Andrew in the sunderland store for helping me get a good deal on my partners phone.
3 août 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Sunderland
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mark great help save me a few quid on…
Mark was a great help save me a few quid on me bill while keep great tariff
5 juillet 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Ross,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Omg mark from Vodafone exceeded Al my…
Omg mark from Vodafone exceeded Al my expectations, after his amazing service,customer care, was surreal after breaking my pixel mobile, he sorted me out with an amazing deal, asap, can't thank this guy enough 10 stars if possible.
3 juillet 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Kim,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jen was patient
Jen was patient, i felt at ease and she explained everything fully. You should have her cloned!
1 juillet 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey Violet,
Thanks for the lovely review and fantastic support for Jen .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bought a new phone yesterday both…
Bought a new phone yesterday both Andrew and Mark were very professional and courteous.had a small issue with phone and went back to see Andrew who sorted my phone out outstanding service
1 juillet 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Donna highly…
Amazing service from Donna highly recommend! So helpful and guided us through everything brilliantly. Excellent experience!
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Sunderland
Hi Mandy.
We're so happy to hear that you had such a positive experience and found our guidance helpful.
Thanks,
Vodafone Social Media Team
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