Friendly, competent and very patient. In particular Megan was unflappable. If I needed to come back for help or advice I would in a heartbeat.
L'entreprise a répondu
Établissement
Changer d'établissement8 King Street, TR1 2RA Truro, GB
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Lisez les avis des autres
Jack, Sam and Joey were most helpful with the purchase of my new phone. They all explained everthing thoroughly and helped me understand points that I was uncertain of. Joey helped to transfer all dat... Voir plus
L'entreprise a répondu
I visited Truro Vodaphone shop to replace my old phone. Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few... Voir plus
L'entreprise a répondu
Exceptional service who helped sort out a difficult problem Very patient & a nice person to be assisted by I would recommend Truro store & Aaron the manager
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Truro
Écrit par l'entreprise
Coordonnées de contact
8 King Street, TR1 2RA, Truro, Royaume-Uni
4,9
Excellent
372 avis
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Les gens ont aussi consulté
Excellent customer service from Matt O
Excellent customer service from Matt O.
Really helpful and knowledgeable. Thoroughly recommended
Thank you.
10 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Happy with the service got a great deal…
Happy with the service got a great deal with Aaron nice and friendly.
8 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Roy,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron
Aaron, the Manager, understood my dilemma - living so far away from the store and having problems with the delivery of the new broadband router before my hook up day. He also tried to resolve my issue with the new mobile device which I had missed the in store collection date.
All in all, it was excellent service despite the outcome not being easy to resolve. He did everything he possibly could to help while dealing with a high volume of customers.
8 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Mrs Parkes,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The manager was so knowledgeable and…
The manager was so knowledgeable and kind and patient. I felt listened to and I am very happy with my experience and subsequent purchase.
7 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful and I am impressed with…
Very helpful and I am impressed with the service
2 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredible customer service, both in-store and on the phone!
I am absolutely blown away by the level of service I have received from Vodafone recently. It is so rare to find a company where you get an amazing experience whether you walk into a branch or make a phone call, but Vodafone completely delivers.
In-Store Experience (Truro, Cornwall):
On Thursday, my husband and I went into the Truro store to sort out our broadband. We had our five-month-old and our two-year-old with us, and as two-year-olds do, our toddler was running riot and causing a bit of chaos! There were only a couple of other customers in the store, and all of the staff who were free were absolutely amazing with him. Instead of making us feel stressed, they were so kind and welcoming. The gentleman (Jack) who dealt with our broadband was lovely, handled everything seamlessly, and made the whole process incredibly smooth.
Phone Support (Louis):
Today, I had a phone call with Louis that lasted nearly an hour because I had a few questions and several things to sort out on my account. I cannot praise Louis enough. He was exceptionally polite, kind, and understanding. Most importantly, he was so incredibly patient with me from start to finish and helped me complete absolutely everything I needed to do.
I have never experienced such amazing and incredible customer service. I am so grateful to Vodafone and their wonderful staff. They truly go above and beyond for families and customers!
1 juin 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was in the truro store being served…
I was in the truro store being served by maddie/madeline full of questions which were all answered appropriately and clearly understood and definitely make sure you visit again
28 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Vic,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was very helpful and gave me a…
Jack was very helpful and gave me a great trade in bonus for my new S26
25 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Aaron was excellent and helped me get a…
Aaron was excellent and helped me get a new phone
20 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Megan,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Vodafone Social Media Team
Very helpful and friendly staff
19 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service in store today
Great service in store today. Would definitely recommend. Thank you to store manager Aaron.
17 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came in to sort my sons phone…
Came in to sort my sons phone connection out dealt with Matt and he was great managed to redo deals on all my existing accounts will be back to upgrade in due course - very friendly and personable keep up the good work
16 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Madeline better…
Excellent service from Madeline better than phoning vodafone
13 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam the salesperson was very…
Sam the salesperson was very knowledgeable, helpful and friendly, first class service as always.
11 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Janice,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have got a great experience with…
I have got a great experience with Samuel from Vodafone, he has been very helpful with renewing my contract.
8 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Emanuel,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I came in today to upgrade my phone
I came in today to upgrade my phone. Maddie was very helpful and friendly throughout. She found me a plan which suited me for the latest phone, which is cheaper than I'm currently paying.
I tried to do this online but I'm so glad I came in store. It was stress free and I ended up with a better deal.
8 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Tasha,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Truro
Hey Glenys,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was the best retail advisor I've…
Jack was the best retail advisor I've seen in store
Very good at finding me the best details and saving money 💰
8 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Sophie,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lost my phone
Lost my phone, went and saw Matt in Vodafone and he looked after me, got me a new phone and sim with my old number. Can't fault the team
4 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Derek,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really good experience
Sam took the time to listen to our requirements and ensure we got the optimum solution. Very satisfied.
1 mai 2026
Avis spontané
Réponse de Vodafone UK - Truro
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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